Guns.com’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of firearms enthusiasts are dissatisfied with their purchases.
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Defective Weapon Sold to Me
On 2/1/2022, I purchased a Smith & Wesson M&P40 Shield M2.0. Due to unforeseen circumstances at the time, I wasn't able to use this weapon until I took a basic firearm class on June 25,2022. During magazine practice, my firearm's slide was hard to load, and the mag release was extremely stiff. Hadn't fired the weapon.
One of the instructors took it back to our table and tried to oil it when the slide got stuck in an open position. 4 men tried to get it to close and nobody could do it. The class was being held up, so I resigned myself to not being able to finish the class. Another gentleman let me borrow his Glock G19 and class continued. I had a blast with his firearm.
I asked Guns.com to replace the firearm and they told me to call S&W. I'll provide a separate complaint about that company, but this one wouldn't refund the cost of this weapon, and left me high & dry. I bought the weapon, some ammo, a holster, and other things for this firearm.
I put the M&P Shield in the box with the slide stuck open and sent it to Smith and Wesson. They have yet to resolve the issue I'm having with a brand new defective weapon. That's another story.
I'm tired of the back & forth, and Guns.com wiped their hands of me 24 hours after I picked it up from a local FFL. How about it being defective before I even got to fire the weapon? Guns.com is cheaper than buying firearms from other places, but irresponsible when it's defective. I have all the emails, but can't upload them here as PDF files.
This isn't the first time that particular handgun has had problems with the slide and various parts, and S&W is just as irresponsible as Guns.com. It still hasn't been discharged by me. I'm trying to avoid court, but may be the only way to get satisfaction. I spent a good amount of money on this weapon and neither company should put my life in jeopardy over a weapon that could stick like that while using it. I want them to replace it since S&W told me they'd have to be the ones. I don't believe them, but am desperate for a resolution. Whoever does so first wins, or I lose.
Sold defective firearm
On 2/1/2022, I purchased a Smith & Wesson M&P40 Shield M2.0. Due to unforeseen circumstances at the time, I wasn't able to use this weapon until I took a basic firearm class on June 25, 2022. During magazine practice, my firearm's slide was hard to load, and the mag release was extremely stiff. Hadn't fired the weapon.
One of the instructors took it back to our table and tried to oil it when the slide got stuck in an open position. 4 men tried to get it to close and nobody could do it. The class was being held up, so I resigned myself to not being able to finish the class. Another gentleman let me borrow his Glock G19 and class continued. I had a blast with his firearm.
I asked Guns.com to replace the firearm and they told me to call S&W. I'll provide a separate complaint about that company, but this one wouldn't refund the cost of this weapon, and left me high & dry. I bought the weapon, some ammo, a holster, and other things for this firearm.
I put the M&P Shield in the box with the slide stuck open and sent it to Smith and Wesson. They have yet to resolve the issue I'm having with a brand new defective weapon. That's another story.
I'm tired of the back & forth, and Guns.com wiped their hands of me 24 hours after I picked it up from a local FFS. How about it being defective before I even got to fire the weapon? Guns.com is cheaper than buying firearms from other places, but irresponsible when it's defective. I have all the emails, but can't upload them here as PDF files.
This isn't the first time that particular handgun has had problems with the slide and various parts, and S&W is just as irresponsible as Guns.com. It still hasn't been discharged by me.
Desired outcome: Replace the firearm or refund it for full price. Include a packing label to send this one back. If they don't think it's defective, take it back and sell it themselves. Bet they won't.
Is Guns.com Legit?
Guns.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Guns.com. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for guns.com can be seen as a positive aspect for Guns.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Guns.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Guns.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Guns.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Guns.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Guns.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Guns.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Guns.com

Overview of Guns.com complaint handling
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Guns.com Contacts
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Guns.com phone numbers+1 (866) 582-4867+1 (866) 582-4867Click up if you have successfully reached Guns.com by calling +1 (866) 582-4867 phone number 0 0 users reported that they have successfully reached Guns.com by calling +1 (866) 582-4867 phone number Click down if you have unsuccessfully reached Guns.com by calling +1 (866) 582-4867 phone number 0 0 users reported that they have UNsuccessfully reached Guns.com by calling +1 (866) 582-4867 phone number
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Guns.com emailsservice@guns.com100%Confidence score: 100%william.altherr@guns.com99%Confidence score: 99%paul.peterson@guns.com99%Confidence score: 99%leah.roberts@guns.com99%Confidence score: 99%ben@guns.com99%Confidence score: 99%Legaljen.simunek@guns.com98%Confidence score: 98%jeff.hartman@guns.com98%Confidence score: 98%bridget.galinski@guns.com98%Confidence score: 98%scott.gara@guns.com98%Confidence score: 98%alex.reville@guns.com97%Confidence score: 97%eger@guns.com97%Confidence score: 97%Communication
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Guns.com address13800 Nicollet Blvd, Burnsville, Minnesota, 55337, United States
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Guns.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025



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