Guest House Motel/Eugene/Springfield review: Unhealthy environment

Made reservation through a Rent a Room phone # [protected] and when I got to the Guest House it was a the most unhealthy place I had ever thought about staying. I cancelled my reservation with them but since I had prepaid
I could not get my money back and the Company I made the reservation with
will not cooperate in giving me a refund. They say the motel has to call them and the motel will not do that so I can get a refund. The lady at the front desk was nice but they will not accommodate me in getting this refund.
What scared me on arrival was a man in a hazmat suit — garbage all over the parking lot, cars jacked up no wheels and people fighting in the parking lot.