Grand Caribbean Cruise reviews and complaints
I would like to have a refund and an apology
After booking with Grand Caribbean Cruise before the pandemic I could not go on the cruise. I am now ready for the cruise and I am being given the runaround. what are the procedures for canceling something that you never used or enjoyed? the experience with them is misleading and confusing. I was not under the impression that this was a time-shared adventure and I am being held to it and have to attend several seminars without any transportation from them. I opted out but was not given a choice to do so. Can you please help me? This is a disaster and they seem to have no sympathy for the consumers. I booked for 1 cruise and am told I have booked for 2. PLEASE HELP!
Mr. Williams
Country of complaint: United States
free cruise
I was offered a free cruise on the Caribbean Cruise Line and had to pay a port fee of $118.00. I need to know if this is for real or a scam.
Company Business Name: Caribbean Cruise Line
Country of complaint: United States
07/02/2010 I was offered this same offer, I am just as curious is this a scam. 02/25/2011 I phoned them again they still have my payment for port taxes for 2 people on file. I do not want to fly to Florida for this cruise to Bahamas to learn what I paid for was a scam.