The complaint has been investigated and
resolved to the customer's satisfactionResolved Gorman Paving — Worst Experience with Contractor Ever
resolved to the customer's satisfaction
This is the worst experience we have had with a contractor, and we have worked with many contractors while renovating four houses during the past ten years. We would not agree to work with Pat Gorman again, even if he offered to pay us for the opportunity.
Please note that this review is intended to convey only the facts about our experiences with Pat Gorman / Gorman Paving located in Gainesville / Manassas, Virginia. Gorman Paving provides asphalt paving, seal coating, paver installation, and other services to commercial and residential customers throughout Northern Virginia. You, as the reader, must draw your own conclusions and determine for yourself whether you should hire this company. We make no attempt to advise or persuade you regarding that decision, which should be made pursuant to your own judgment based on a totality of the circumstances and information available to you.
If you wish to read the entire story, we suggest visiting our Web site at www.GormanPaving.info. Below we provide only a brief summary of the main issues.
1) Mr. Gorman misrepresented his intentions and the ability of his crew in order to induce us to sign a contract with him; 2) Mr. Gorman took on work that he and his crew were not qualified to perform; 3) Mr. Gorman repeatedly personally observed that his crew’s work was sub-standard, yet he tried to get us to accept it anyway; 4) Mr. Gorman made assurances and promises to us regarding the control of water flow that he did not fulfill, and, in fact, later denied that he had any intention of fulfilling; 5) Mr. Gorman’s workmanship was negligent, did not meet industry standards, and did not fulfill his agreement with us by failing to properly grade the area and direct the flow of water away from nearby structures; 6) Mr. Gorman stated that he would perform specific tasks that he did not, in fact, perform; 7) Mr. Gorman’s manner in dealing with us was highly unprofessional, insulting, and inflammatory, eventually resulting in his own crew physically removing him from our property; 8) Mr. Gorman abandoned the work site, leaving unqualified workers to determine the scope and method of performing the work without any level of qualified review or instruction; 9) Mr. Gorman charged us the full, original contract price of $16, 786.00 for work that, portions of which, he misrepresented to us and could not competently perform; 10) Mr. Gorman damaged our property by severing our electric fence--including completely removing a section of line approximately 50 feet long--despite having been cautioned repeatedly about its location and importance. He has offered no reimbursement for that damage; 11) Mr. Gorman’s contract terms are unconscionable and were used by him--after we complained about a problem with the work--to threaten and intimidate us into silence. Specifically, he threatened to walk off the job and sue us for breach of contract, to put a lien against our house, and to cancel all warranties, simply because we expressed dissatisfaction with the work; 12) Mr. Gorman now, via his response to our complaint to the Better Business Bureau, attempts to extort additional funds from us and/or intimidate us into silence by claiming—with no proof whatsoever—that we still owe him money. We can prove that we paid every penny owed under all contracts. Complaints have been filed against Mr. Gorman with the Better Business Bureau and the Virginia Department of Professional and Occupational Regulation, which determines whether a contractor’s misconduct warrants suspension or revocation of his license. Our Web site will be updated to provide the results of those ongoing investigations into this matter.