Good Move USA – Cross-country moving company

The firm is irreputable and should not be used. They have no standards for quality and are NOT dedicated to their clients.
I tried to move my items from a house in Las Cruces NM to a new home in New Bern NC. SafeShip (the broker) sent Good Move USA to my house on July 16, 2024. The crew later the next day picked up the items to move a family in Los Alamos NM to Centerville OH. The third day, an employee dumped all the items out at a truck stop in Albuquerque NM, breaking many of them, and absconded with the truck.

The police were called (I have a copy of the police report) but Good Move did not press charges, even as the carjacking was illegal. Good Move did not send another truck to pick up the items until nearly a month later. By then, many of the items were pilfered and were not delivered or were broken beyond repair. I lost various items and many items were broken when they did deliver them--albeit 2.5 months later on September 28, 2024. The other family lost 70% of their items.

I enlisted a lawyer in New Bern NC and consulted with another in Las Cruces NM. I tried to settle with Good Move for pennies on the dollar, but they did not settle, lied to the lawyer about what happened, and did not advise me of what had happened for more than three months. I found out with the other family.

Good Move USA needs to be delisted and their lack of support and protection of clients that use their services should be acknowledged. What a terrible company. I am out more than $2,800 for the paying for the move and more than $3,000 in legal costs.

I will not stop until they are put out of business, because they do not deserve to be in business!

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