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Golden Markets / Start Markets Complaints 33

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7:55 am EDT
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Golden Markets / Start Markets money deposited to open account

I stupidly made a deposit of 650 euros to open an account. I subsequently read some worrying reviews of the company and therefore emailed them asking for my money back as the bank said I had 30 days to do this. (It was 2 days ago). I have had no response to my repeated emails and both the telephone numbers on their website are not receiving calls. The only email I had in response was asking me to verify my account by sending ID, bank details etc... which I am not willing to do.
Please can you advise what I should do?

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Neil McLennan
US
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Sep 17, 2018 9:02 am EDT

Don’t do it!
You may have lost your deposit!
Keep hounding them!

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12:50 pm EDT
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Golden Markets / Start Markets withdrawal not being authorised

I have been trying to withdraw funds from my account, when I go online the amount that I am able to withdraw is €325.26 when I actually deposited £685.97, I am concerned and would like back all of my money and to close my account. However I have emailed several times and have been told that someone will ring me but they have not in a number of days! Please can you help recover my money!

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Pauline G. Shea
Pauline G. Shea
Albany, US
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Dec 17, 2022 11:43 pm EST
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I have experience as a victim. They defrauded me of $39,000 by doing this. I couldn't get my money out of the profit.

My emails to them received no response either.

I tried to write an article on my experience about Golden Market fraudulent investment scammers last week after many years—or rather, more than four years—since they stole my money. I came upon an article at that time that enabled me to get my money back.

The article described Paige McCubbin's success in recovering victims' funds from con artists or Ponzi schemes.

Her Telegram handle is Paigecubbin, and I messaged her there. In three days, she was able to get my money back, and it was placed into my bank account.

If you're yet to recover your money from them, I advise you to contact Paigecubbin to help you recover your money.

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6:41 am EDT
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Golden Markets / Start Markets my account and the accounts manager

I deposited 5000 pounds with golden markets and was given Luke Adamson as my accounts manager he was always in touch with me asking to up grade my account at one point it reach about 3000 euros profit when I tried to withdraw money from this account I get a call don't withdraw this money as all the Arabs are coming over and amazon showing great profits .but after about 30 mins on the phone he new I was not going to invest more money .after trying to get at my money it all disappeared and the answer I got was bit coin had crashed and he had lost a lot of money as well .there is 275 euros left in my account which I can not withdraw something to do with a third party .then I get a call from Mr John Baker asking me to deposit more money so I would get my money back as Luke Adamson did not manage my account properly .I said I would not invest any more money in golden markets as I have tried to withdraw money only to get a knock back it just the same market trading -trade who took 2000 pounds from my account with out my permission that was in April and they still will not refund it they all look lick scams stay clear from [protected]@gmail.com

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2:03 pm EDT
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Golden Markets / Start Markets withdrawal of deposit

I was curious about golden markets and they're services and received a phone call on the 10.08.18, the man on the phone assured me that I could withdraw my money at any time and it would be straight into my bank account within 30 seconds. I quickly realised golden markets was not for me and tried to withdraw my deposit. I was told that day that the request would then take 7/10 days to be resolved. I am extremely upset as this is not what I lead to believe and have made phone calls back and fourth. My account manager assured me today that the request was made and the money would be back into my account within 48hours, however a few hours later I receive an email stating the request was declined and I needed to provide information including credit card statements, proof of residency, passport etc. This is totally unnacceptable as I have been lied to on numerous occasions and just want my deposit back. I am at a lost end and don't know what I can do to receive my money back and really need some help.

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10:32 am EDT
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Golden Markets / Start Markets bitcoin trading

Hi, I deposited €250 with Golden Market trading and it has not been working for me. I have tried to withdraw my money and it is impossible to do so. My account manager is not getting back to me and customer support are extremely unhelpful. I am running round in circles. They will not provide me with any help I need to close my account and get my money back.

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Jeffry Cox
US
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Sep 03, 2018 10:42 am EDT

How many worked with golden markets never had any problems. Everything works fine, an easy-to-use website, and there were no problems with the removal. I trade everything from sugar to bitcoins. I advise this platform!

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Noel Lambert
US
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Aug 28, 2018 6:07 am EDT

Why you are people investing somewhere, without any knowledge of using such tools and brands definitions and specification? Im always wonder why there are so many people that are working with same brands as me, why you cant understand the risk that are taking?! Problem with platform? bomb their supports! Money issue? Destroy their support and ask for service! Working for me always and never no any issues!

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Lucas Dav1s
US
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Aug 21, 2018 9:32 am EDT

You can trade both Crypto Currency and Currency pairs, indices, you can trade on short and long markets. Everything is created conveniently for the user. Also, there are all training materials for beginning traders. I have been working with them for about 2 years.

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Robert_Miles
US
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Aug 13, 2018 9:36 am EDT

Hello.
I read a lot of good comments about Golden Markets, but I need to know something before I begin.
Tell me, please, with what positions can I trade on this platform?

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Mike Spike
US
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Jul 31, 2018 9:08 am EDT

hey, Mrscooksey if You invest in bitcoin you should know that there are delay for transaction between ordering and delivering cryptocurrency on you account. And bitcoin worth may change sometimes faster than your transaction done, so many traders wait for reasonable profit but not 10 or 20$

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1:00 pm EDT
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Golden Markets / Start Markets golden markets bitcoin trading

Opened an account and bought 1000 XRD/USD on recommendation with the promise of help with trading. My account manger said he would start the next week. Four e-mails and live chat contact later and there has been no response. I have therefore decided to close the position and withdraw funds.
On attempting to withdraw approximately 280 euros - on the withdrawal coupon
it said the withdrawal was restricted to 134 euros with no explanation. This came
up before I actually entered a withdrawal figure. Have tried to phone both my contact and the UK number - I get an engaged tone.
Is it all a scam? and can anyone advise me?

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Kristian Mason
US
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Aug 30, 2018 9:26 am EDT

I have been working with Golden Markets already, quite a long time ago. Looked, in 10 days there will be exactly a year, as I started with them. There were ups and downs, but there are still more ups. There were technical problems, but technical support quickly decides.

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Gabriella Wheeler
US
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Aug 27, 2018 7:39 am EDT

Golden Markets is an excellent broker!
Perhaps some technical problems on the platform, since they have never been seen in scam. I know several people who have worked with them for a long time and all without problems.

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Porter Gate
GB
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Aug 01, 2018 10:33 am EDT

I can not say that Golden Markets is a scam. I've been working with them for a year now and no problems. Usually, the customer support solves all problems. Maybe your case is some kind of mistake.

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Tracy McWillis
US
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Aug 10, 2018 6:32 am EDT
Replying to comment of Porter Gate

hey Porter!
please tell me about your experience, and if this is not a problem, send a customer support email.
I'll be very grateful!

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7:33 am EDT
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Golden Markets / Start Markets withdrawal

Hi there my name is jamie warren I went with golden market a cupal of months ago and quickly learned that it wasn't what I thought it was so I try ed to withdraw my money but they refused 3 times so I put in a withdrawal again and spoke to them on the phone and I told them that I wanted my money and thay I didn't won't to do it any more and they wore not happy they hung up on me any way I was told it can take 7 to 10 days to go in my bank account and that was nearly 3 weeks ago iv try ed to contact them but can't get hold of them I don't no what to do its only 217 pounds but to me that's a lot I hope to here from u soon many thanks
Jamie Warren
[protected]

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5:52 pm EDT
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Golden Markets / Start Markets money stolen from my trade with sugar

loss of the money on an open trade with sugar. On Friday my investment stood at a health 3018 euros. This morning, Monday 15.05.18. my investment had dropped to 2043 euros. I can understand that the market fluctuates but no the sugar I had an open trade in has been stopped by somebody and the profit and the money is no longer there. I have closed my open trade on crude. But have no idea whether this will come back to me. I was dealing with a broker called Johnathon Hamilton. He seemed a very reasonable guy to work with and I asked him to close my trade on Wednesday of last week I have an unexpected payment to make, but I was suckered in to investing what I had at the time into sugar and crude. Sugar made the greatest profit and as off this morning had lost its largest profit but was still over 2000 euros. It has now disappeared and I want to know where the money has gone and who stopped the trade without my permission.

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Maria Booker
US
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Aug 30, 2018 9:27 am EDT

I also work in the mobile version, a very cool thing. Constantly improve the interface, which can not but rejoice. There were delays in the translation, but it took no more than 5 days. Golden Markets is an excellent brand.

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Christopher Ajax
US
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Aug 27, 2018 8:04 am EDT

It looks like it's a technical malfunction. I hope that everything has already been decided, since the broker is good and trustworthy. Sometimes this happens to all brokers.

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Alne Touran
US
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Aug 01, 2018 8:24 am EDT

Golden Markets is an excellent brand!
I've worked with them for a long time, and even more, I'm working with the platform on the phone, because I'm constantly traveling, and it's very simple, they have an excellent mobile service. Now I'm on vacation, .. yesterday they sent me my monthly payment, so I can stay in India for two more weeks!
Nice support, good platform, great BRAND!

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Linda Boilie
US
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Aug 10, 2018 6:08 am EDT
Replying to comment of Alne Touran

Alne, have a nice day. Do I need to download the mobile version from the store? Or give me a link, please, where to find it. Sorry for the misunderstanding, I and the Internet are not very good friends. thx a lot!

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jabtig
GB
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Jul 23, 2018 7:24 pm EDT

Wowza! Same here unbelievable I will have these guys sued! in the High Court if I have to.
I too went through the same predicament of a sugar position closing overnight after a success of ++PROFIT
it rocketed in excess of 10k my initial investment at 2.5k.

here is an email from very persuasive Charlie Black at Golden Markets - gibberish email to say the least!
"The sugar position closed due to Margin, your account balance was not sufficieent to hold the position.
That is happening when the invested capital is not sufficient Vs. the asset movement."
& pooof it all sent and was closed! back to square one.

This tome around I saw a movement on crude and brent, attempted a withdrawal to which Charlie halted and insisted we stay put and keep investing. That was the last of him, & the 4.2k of which some was profit 'DIVED' terribly like a ship sinking - even the withdrawal button wasn't having it.. I wouldn't do anything about it. Nada.

Stay well clear, , these guys are money vultures and will ensure they live a mark. Run a mile!
A scam is an understatement... a huge understatement. The have a UK number and English Fake Names - everything is as fake as their robotic Scam website - traders? as if! My 8yr old son can do better and I may just set of with him, he has far more intelligent than these goofy loony toons

Golden Markets / Start Markets
Golden Markets / Start Markets
GB
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Aug 02, 2018 3:07 am EDT
Replying to comment of jabtig

Dear Customer,
Unfortunately our previous reply to you was unattended. Your account details or registered email that you used on our website are not available to us, which makes it impossible to use to assist if your account with us cannot be found.
Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com.

Kind regards, Golden Markets Team

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6:46 am EDT
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Golden Markets / Start Markets trading

I willingly opened an account and deposited £250.00. Phone calls followed and it seems that initial deposit was to "get me in". I was asked to put more and more money in and Jack Moritz who seemed genuine (obviously good at scamming) brough profits up to €32000.00. Next call I got was saying Jack had been moved to different dept and John, who trained Jack would now take over my account. Jack called it a pension scheme. I did maybe 3 trades with John. Different way which involved ticking a box saying take profits. After a week and no contact profit was down to €2000.00 I said I'm pulling out and he said up to you sir but most of money was put in from other sources and that would be paid back. That showed me having a "profit" of €350.00! I have asked for that back and am yet to see it. I am out of pocket for £6000.00 plus! Really good scam they are doing and I am angry I fell for it.

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Golden Markets / Start Markets pending withdrawal request

After investing £40, 000 of my hard earned money into Golden Markets as a new means of trading/revenue for me.
I was able to make a few withdrawals from my trading with the company. Only to discover the company not answering my calls or replying my emails months later. I have been wondering how to go about getting back my money and after many failed attempts I FOUND Marcus Gate! This man guided me on steps to take and made my recoup happen in seven days!

If you have been through similar situation and know you've been scammed, you can reach out to him on [protected]@consultant, com .. together you can do something! Lets make this world a better place!

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Helen000
GB
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Nov 05, 2018 3:07 pm EST

IF YOU INVEST IN GOLDEN MARKETS THEN YOU ARE AN IDIOT. THEY ARE SCAMMERS AND CON ARTISTS.

They encourage you to invest as much as you can, in some cases encouraging you to use credit cards, loans etc

Their bonus terms are ridiculous multiply by 140 with the amount of the bonus.

They are using a false platform - this is so they can clear everything on that platform and then they say you have lost your money.

Someone might contact you to say they will help you to recover your money.

Their game is to get you to invest more money to gain recovery but they have no intensions of recovering your money, they string you along and keep passing you to different people.

Golden Markets and their employees have no concious or heart they could not careless that you have lost your money

Do not invest with this company. I am no being negative this has been happening to me

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Bertram Merritt
US
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Aug 29, 2018 5:25 am EDT

I just started trading on GoldenMarkets and see the result. In the positive, it is already 150% of what it originally put. I was worried if I would take the money. And today this day has come, it took only 2 days and I got them

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Todd Jenk1ns
US
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Aug 23, 2018 3:13 am EDT

I got acquainted with the Goldenmarkets company recently, but it's already being traded, I'm starting to make money. Their training base and user support are very helpful. Now I work in short markets. Soon I will try and long markets. My manager Claudia is always in touch and very helpful to me. I advise you this company.

Todd Jenkins

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Wesley Flower
US
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Aug 14, 2018 5:14 am EDT

Hi Whitney! Can you tell me more about what you did with Marcus Gate? Now it looks like an unreasonable advertisement is unclear why. Please describe all steps if you can. Thank you.

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Victory Arnolds
CH
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Jul 18, 2018 3:39 am EDT

Hello everyone, I recently traded on the Golden Markets. I've seen a few negative reviews about the goldenmarkets on this forum, however I've used their platform for the past 6 months, and there have been no problems. I am pleased to use the goldenmarkets for trade!

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jabtig
GB
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Jul 23, 2018 7:35 pm EDT
Replying to comment of Victory Arnolds

You're probably Charlie Black at Golden Markets. ether that or you will feel their wrath when they eventually Nose Dive your Investments - yes you read it here 1st.

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Dia777
US
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Jul 25, 2018 5:11 am EDT
Replying to comment of Victory Arnolds

Victoria, do you like the interface and is it convenient to work for Goldenmarkets?
What are the required documents for registration?
Thanks in advance!

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Andre Leon
US
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Jul 27, 2018 3:42 am EDT
Replying to comment of Dia777

Dear Dia, I like Goldenmarkets platform. Team just updated their site & platform looks pretty good now! Just small info about You for registration on site everything you need and than follow the steps - it's easy to tune your trading preferences!

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stellamurphey1
Manchester, GB
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Jul 29, 2018 1:13 pm EDT
Replying to comment of jabtig

Jabtig I agree

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Helen000
GB
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Nov 05, 2018 2:55 pm EST
Replying to comment of Victory Arnolds

Sorry don’t believe you

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Porter Gate
GB
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Jul 13, 2018 2:54 am EDT

Did you guys ever talked to their support? It’s weird that you have such issues. Everything is solving there.

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stellamurphey1
Manchester, GB
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Jul 29, 2018 1:11 pm EDT
Replying to comment of Porter Gate

I'm tired of talking to them nothing is being resolved

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stuart foot
US
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Jun 29, 2018 7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had been with golden markets since February and in may I was railroaded into getting a loan from my bank on the premise it was for insurance well ive never had a loan from my bank because I never thought id qualify because im only a carer and on benefits so someone from golden markets went on anydesk and seemed he was pretending to be me filling out all the questions and suddenly I had a loan for 8, 800 english pounds I never really wanted this loan it meant paying 191 pounds every 2nd of the month for 7 years well they promised to cover the loan every month swearing they would have the loan paid off in 4 months I believed then . Well yesterday (28th june) I had a balance of 73, 000 dollars based on high profit trades then my financial advisor told me to invest all of it on crude and brent oil telling the price was going to drop so sell oil so I did but oil soared my advisor rang me begging to give him money I told him I had nothing then within 5 minutes my 73, 000 dollars was gone all of it now I have to find the money to pay a 7 year loan of 191 pounds a month which I don't have I don't know what to do any comments welcome

Golden Markets / Start Markets
Golden Markets / Start Markets
GB
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Jul 12, 2018 4:10 am EDT
Replying to comment of stuart foot

Dear Stuart,
Please be reminded that the withdrawal of 2500 USD was approved on July 9th and an informative email was sent to you for the update. Reviewing your account history it is clear that regardless of GoldenMarkets initiated attempts, all of your numerous contact requests were replied to on a daily basis, and by all departments (Complaince, Support, Sales, Finance).
Golden Markets' Disclaimer clearly states that trading in Forex and CFDs carry a high level of risk and can result in the loss of part or all of your investment (deposit). We strongly advise not take financial risks by investing funds you cant afford to lose.

We hope that you received your funds as requested with no delay. For any issue that may be, an ARN (Tracking Number) can be provided for your bank to help locate the refund transaction.

For any further issues, please feel free to contact us here: customercare@goldenmarkets.com

Best Regards,
GoldenMarkets Customer Care

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jabtig
GB
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Jul 23, 2018 7:37 pm EDT
Replying to comment of Golden Markets / Start Markets

Sure you approve small amounts only to squander the rest lol, jokers at a circus!

Golden Markets / Start Markets
Golden Markets / Start Markets
GB
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Jul 27, 2018 6:17 am EDT
Replying to comment of jabtig

Dear Customer,
We are trying to locate your account in order to review its history and assist with any isue that may be and to avoid further delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

Kind regards, Golden Markets Team

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stellamurphey1
Manchester, GB
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Jul 29, 2018 1:08 pm EDT
Replying to comment of stuart foot

This happened to me mine is for 15000 pounds at 346 a month and I am a pensioner we may be able to help one another what was your account managers name if it's the same as mine we have a case

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Helen000
GB
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Nov 05, 2018 2:53 pm EST
Replying to comment of stuart foot

Stuart Foot. Golden Markets are scammers. They encourage you to keep investing to get to Platinum Account. The promise the world to you, then suddenly the platform showing your account, available balance, equity etc and trades suddenly disappear, I believe they are using a false platform, once everything disappears they then tell you that the money is lost. Yes sure lost into their own account. Somebody might contact you to say they will help you to recover the money. Their game is to get you to invest more money but have no intensions of getting your money back. Whatever you do, do not invest any more money. I don’t know what you can do about the loan unless you go into the bank you got the loan from and speak to them about whether they can help you. Definitely contact the Financial Conduct Authority (FCA ). Details on their Website and Action Fraud details on heir website. Golden Markets are lowlifes, they are not bothered whether they get you into debt. On another forum they badgered a 71 year old to us his savings, credit cards and even equity on his house absolutely terrible.

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Lelly ann
US
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Jun 21, 2018 12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I started trading with golden markets last month so i deposited the $250.00. It wasnt long that i changed my mind and decided to withdraw the money. They told me i could only withdraw once i sent them the relevant documentation i.e. drivers licence and card i used to deposit the money in the first place. I did this. I kept enquiring why i havent received my money back yet and they told me that i have to send them the back of the said documents also and make sure that the debit card had been signed. I 'm now wondering if this is a wise thing to do.

Golden Markets / Start Markets
Golden Markets / Start Markets
GB
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Jun 27, 2018 7:40 am EDT
Replying to comment of Lelly ann

Dear Lelly,

We are trying to locate your account in order to review its history and assist with your withdrawal of funds as fully verified accounts should not experience any delays. Please be advised the a signed back copy of the card you used to deposit is a standard request within the online trading industry ('Know Your Customer' Policy). Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

Best regards, Golden Markets Team

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Nichole Leblanc
US
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Mar 20, 2019 4:57 pm EDT
Replying to comment of Lelly ann

Just beware of being lied to. Very, very difficult to get funds transferred from the company. They sure accept funds easily enough. Financial Chargeback Institutions are always too late..too slow.. especially if you make your transactions with credit cards. Typically, chargeback is a difficul procedure, when I was scammed in 2018, I sent complaint to Central Bank of Bahrain (CBB); Bureau of Consumer Financial Protection (BCFP, USA); Financial Conduct Authority (FCA, UK). But none of them took action. I sign up with Finance-Recovery China (FRC; CH: info @ finance-recovery, ch). I was very pleased with the timeliness and efficiency of the handling of my case. My numerous questions were always answered in a prompt, accurate and considered manner. The excellent professional advice and guidance we received from them led to an expeditious and agreeable settlement with Golden Markets.

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Golden Markets / Start Markets Withdrawal of deposit

I deposited €250 on 26th Jan with Golden Markets

I changed my mind and decided that I no longer wanted to trade, I requested to withdraw the next day, on the 27th January.

I was asked to provide the relevant identification, this was confirmed as compliant, After and several conversations and promises from Golden Markets, I still have still not received my refund. its now been a month and I have had to call my bank to dispute the money.

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Jitam
US
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Jul 09, 2019 1:26 pm EDT

I have just had a phone call to say my bitcoin investment has been very successful and ask me to download AnyDesk presumably to have access to my cpc and also to log on to my bak account. At this point I stop and decided to terminate the call.
I cannot access the website as it is not a secure site to check to see if my investment is real. What do I do next. Any advice

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Anwuli
GB
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Jun 24, 2019 5:20 pm EDT

My name is Angela. I live in London.
I deposited 250 Euros over a year ago. Recently, I have been receiving calls from a number of people informing me that my deposit has increased drastically, and would like to help me to get my claim. They requested I disabled my Internet provider to enable them get access to my computer. I am sceptical about this. What do I do to get my money back

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Minnie6
GB
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Apr 06, 2019 1:45 am EDT
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Total scammers...I have lost all my money. Now trying to retrieve it via my bank who are not that helpful. The FCA warned all banks early last year not to allow money to go into Golden Markets which also ended up being BOTraders and Fin Markets to name but a few.
The person who set up this company has been arrested called Gel Barak and the website shut down recently.

So so stressful

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Helen000
GB
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Jan 26, 2019 7:21 pm EST

25th January 2019

This is a warning, Do not deposit money with Golden Markets They are scammers you might be lucky getting back small amounts of money, but large a mounts no. Do not sign any documents, agreements and definitely not bonus agreements. Don’t take loans out or put on credit cards Note a company where you cannot contact the person direct and they use mobiles tells you they are not genuine.

Golden Markets will put comments on here or a person saying they work for Golden Markets. Making out they are genuine. Do not believe either comments. They are scammers.

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Ines..
GB
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Nov 15, 2018 4:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Please see the details below of the person (not sure id real name):
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Daniel Wood
Senior account executive& market analyst
Email: d.wood@goldenmarkets.com
Skype: d.wood@goldenmarkets.com
Tel: +[protected]
Website: www.GoldenMarkets.com

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whatevernameasalltaken
GB
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Nov 30, 2018 11:49 am EST
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Replying to comment of Ines..

same chap I had too! conman. said right away was not interested and had changed my mind. Said he would inform Finance dept of my decision. Emailed serveral times, 3 withdrawal requests, still no refund. The mobile number quoted above is non existent!

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Helen000
GB
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Jan 26, 2019 7:10 pm EST
Replying to comment of whatevernameasalltaken

Do not deposit money with a Golden Markets They are scammers you might be lucky with small amounts of money but large a mounts no. Do not sign any documents agreements bonus agreements. Don’t take loans out or put on credit cards Note a company where you cannot contact the person direct and they use mobiles tells you they ar not genuine

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Ukuser1
GB
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Oct 10, 2018 8:00 am EDT
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Afternoon, can anyone tell me if they managed to retrieve their available fund balance without prolonged issues? We are currently having issues to get our funds back into our bank account. Many thanks.

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Ukuser1
GB
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Oct 31, 2018 3:09 pm EDT
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Replying to comment of

If you could that would be great, I will get in touch

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Jonny S.B.
US
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Aug 28, 2018 5:35 am EDT

Hello everyone, my name is Jonny.
Before trading on the Golden Markets, I saw a lot of reviews about this broker, there were bad and good reviews, I decided to try it myself. I placed a deposit of $ 500 on August 15, traded a week, went into profit + $ 245. And so, the responsible moment of "withdrawing money" I thought there would be problems, but everything turned out for me. I withdrew 500 dollars, left 245 on the account and continue to trade today. I advise the friends of this broker !

Jonny S.B.

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Harry Francis
US
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Aug 14, 2018 4:57 am EDT

I had a similar story, but when I wanted to withdraw money - everything was without problems, several times I withdrew the funds and everything is fine. The support service should resolve this issue.

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Kate Po
US
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Jul 26, 2018 6:39 am EDT

Good afternoon @T Lammie!
I want to start trading with the Golden Markets broker.
Tell me whether your question has been successfully solved, since I see that this topic is marked on the forum as resolved.

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Gale Jason
IN
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Jul 13, 2018 3:09 am EDT

Hello) I will say seriously, I have not worked with them yet. But my good friends make deposits and get a bunch of bonuses. I can not believe them, but I believe in my friends 100%. When I get my salary, I will definitely make the first deposit. I have already spoken with their support, and they are very nice and friendly people. I'll write to you when I get the first experience)) Thank you for your attention, had a good day!

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1:44 am EST
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Golden Markets / Start Markets has left an official reply on this complaint.

Golden Markets / Start Markets was tricked into signing up for something else.

I created an account on a different page. Then once created it took me to their page. I deposited $250.00 then realised it was not what I thought. They then said I cannot be refunded till I send ID copies, passport copies, Utility bills with addresses on them AND credit card copies back and front!

They are effectively holding my $250.00 to ransom until I give them information that will allow anyone who has it to commit credit card fraud with my details!

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Eric Webber
US
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Apr 22, 2020 7:30 am EDT

Please Guys beware of Aspen Holdings, I started with them last year November but I recently got to know they are a huge scam Just early last month. Tried all possible means to get my funds but void until I came wavefiancialservcies at protonmail dt com. Guys please beware of Aspen Holding they almost ruined me, glad I got my life back on track.

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Amirah Ibrahim
US
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Jul 01, 2019 2:50 pm EDT

Have you lost your hard earned money to; 1.Binary option scam? 2. Forex trading? 3.Romance scam and any other kind of online investment? I have a good news for you. Contact Kingrecovery01@gmail.com I had doubts it was possible to recover the funds I lost to online scammers. However, big thanks to Kingrecovery for helping me recover a huge sum back and still working on full recovery for me. They are nothing but the best. A trial will convince you

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Hank the tank
US
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Feb 02, 2019 11:57 am EST

GOLDEN MARKETS! Scammers! DO NOT INVEST!

These people promised the earth, cleverly persuaded me to part with my cash. If you hear the name Ramon Sanchez (doubt if it's his real name) put the phone down immediately, or even better don't pick it up at all. Silver tongued me to pay for trading on credit card to create a 'credit card loop' whereas cards would be paid back at end of month to allow more funds to be taken to trade.

Utter tripe - all I am left with is debt.

Seemed to do well at first until I tried to withdraw! Suddenly, overnight, my account went from $27, 000 to $2, 500! Four third party trades had done this, and try as I may (i'm still trying) nothing is being done. Worst of all is an unauthorised purchase made with my debit card that wiped it clean. I am fighting with my bank AND golden markets to get these funds returned but I am getting nowhere. I rue the day I ever heard of this slimy bunch of scammers.

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whatevernameasalltaken
GB
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Jan 12, 2019 10:05 am EST
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don't use any hacker groups to try and get your money back, its all scam too - michaeldavis6@gmail.com, ashianhackgod etc. pay fees = job done, not exactly! they want more. £2000+ for activation codes to confiscate your cash, then they say need to setup an account in a bank. Account costs £10000 and the bank is all fake. its a sad greedy world out there chaps and all they want is your good hard earned cash. Just need to face the fact you lost money (first time round) and put it down to one of lifes experiences. Go looking for help, your opening a can of worms - they would take your last penny!

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petrariu dumitrup
US
Send a message
Aug 29, 2018 6:27 am EDT

DO NOT BE WORRIED ANYMORE, IF YO HAVE LOST MONEY
THROUGH ONLINE INVESTMENT PLATFORM BE ASSURED THAT
YOU RECOVER ALL WITH YOUR PROFIT, THERE I WHAT WE
CALL FALSE PAYMENT GATEWAY CODE TO RESTRICT AND
STOP THE WITHDRAWAL FROM MOST BINARY BROKERS AND
OTHERS ONLINE IINVESTMENT PLATFORM, JUST MESSAGE ME
AND I WILL HELP YOU RECOVER, WE WORK WITH MANY
FINANCIAL AND INTERNATIONAL BODIES WE GET YOUR MONEY
OUT AND PUNISH THOSE INVOLVED HELP US TO STOP INTERNET
FRAUD MY NAME IS THE EMAIL ADDRESS.
mrdumitrupbinary@gmail.com

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Keith19
US
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Oct 11, 2018 7:22 am EDT
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Replying to comment of petrariu dumitrup

I have invested over £16, 000 with golden markets, at the moment my account is €20, 270 but when I ask for a withdrawal they will not release the funds that I ask for.

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Oliver Blair
US
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Aug 29, 2018 5:30 am EDT

Hello everybody ! In the past six months, very often I changed brokers and platforms. The last month stopped on the platform and on the broker of the goldenmarkets. Very much everything is pleasant, there are no inconveniences, there are good materials and excellent those support.

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Stella Bates
US
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Aug 24, 2018 7:50 am EDT

And I like this company. Never with them did not experience any inconvenience. A good and reliable platform.

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Pam Lamb
US
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Aug 14, 2018 9:29 am EDT

I had several problems with my Golden markets account, but all problems were solved by the support service.

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Naomi Harrell
GB
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Aug 07, 2018 4:12 am EDT

Golden Markets is my favorite broker. I withdraw money without a credit card photo.

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Branx_trade
US
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Jul 25, 2018 5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've been in forex trading for long time, and sometimes trying some other trading platform besides metatrader. I used sometime goldenmarkets platform for trading and get some profit with them. And besides that, author says withdrawal don't working, it's not truth It works normally! But one time was problems with banking transfer money, I just contact support and they help me with that. I strongly recommend that platform if You don't have strong skills in trading, but You want make some profits: there is help and some educational materials provided for newbees!

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1:59 am EST
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Golden Markets / Start Markets has left an official reply on this complaint.

Golden Markets / Start Markets forex trading scam

I registered on a website to start doing bit-coin. A lady by the name of Jade contacted me, informing me that she will assist me with the trading of bit-coin. Soon after I received a call from Ray Hart. He told me that he is taking the trading as Jade is his employee and not capable of handling the account. He then told me that I won't be able to do bit-coin as will need a much bigger deposit to be able to make any profit. He indicated that he is the owner of the company and will help us to make more profits if we deposit another $750 over and above the $250 that was deposited already. I am running the account on behalf of my son-in-law and discussed it with him. They decided after intensive discussions with Ray that they will take the chance. Ray did some trading and their was visible profits but suddenly he informed me that he is too busy and Chelsey Parker will take over the account. Without doing many trades, she suddenly did not respond to my mails and stopped phoning me. I contacted Ray and suddenly I had a new manager handling the account. And without trades, my deposited money just started getting less. When I inquired about the losses without losing it on trades, Gabriel told me I must deposit more money so he can be able to make me more profits. I am really convinced that I was scammed and want a refund of $750. I did manage to with-draw $250 but they refuse that I with-draw the rest of the money. Currently, the balance is $561.

Read full review of Golden Markets / Start Markets and 48 comments
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Neil Foster
US
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Apr 08, 2019 5:39 pm EDT

Can anyone help and advise how to have funds returned that were invested with this fake scamming company golden markets who I see many others have had issues with, is there a company who handles such complaints ?

Appreciate some advise

Thanks

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JoDaCh
GB
Send a message
Mar 11, 2019 1:52 am EDT

My account has been blocked with open trades & approximately £1600 in my balance.

I am unable to access the platform at all & I've had no response from my emails to customer service or Alexis who set the account up initially.

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Frank Shapard
US
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Jan 28, 2019 4:03 am EST

Don't risk as much as I did in the last few months! I tried like a lot of trading platforms and the one lesson I learned is that all those certifications don't guarantee your income. I'm very happy that my friends sugested me this service. Recommend.

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Wade Layt
US
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Nov 21, 2018 12:24 am EST

They keep trying to call even after i said stop. Luckily i havent deposited any money. I just want them to stop ringing me i said to him this is a scam and they still persist. I even said i have no money and they are still calling

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Helen000
GB
Send a message
Nov 12, 2018 9:52 pm EST

Golden Markets. DO NOT INVEST WITH THIS COMPANY. THEY ARE SCAMMERS.

1. Golden Market Representative will encourage customers to keep on investing money, sometimes bullying.

2. Golden Markets Representative will encourage customers to put money on credit cards, loans etc.

3. Golden Markets Representative will give the occasional withdrawal of small amounts,
by doing this the customer thinks everything is ok.

4. Golden Markets will offer a bonus. Be careful here the Terms of the bonus is multiply by 40 the bonus amount
and then multiply by 100.

5. Always read every document the Golden Market Representative sends before the customer signs anything.

6. The Platform which shows your account, available amount, equity and trades is false. Everything on Platform
Disappears.

7. The dedicated Account Manager will disappear and the customer will be passed pillar and post. So when
everything disappears on platform they advise the customer has lost all of his/her money and tell the
customer it’s their fault.

8. A person from a Golden Markets will contact the customers, especially if the customer put complaints on
different forum. eg scambrokers, forex and complaints board.

9. Golden Markets Resentatives will put false comments on Forums as mentioned above.

10. Golden Market’s Representative will tell the customer, in order to recover the money, the customer has lost,
the customer needs to invest more money, the Representative will say Golden Markets will also put money in,
but Golden Markets Representative will ask the customer to sign a Protection Policy from HSB Bank.
The Customer needs to be careful here and read everything on that Policy as this document could be a loan.

11. The customer should refuse to invest anymore money. The Golden Markets Representative will try to bully
and blackmail the customer by saying if the company does not invest anymore money, the Golden Market
Representative will say they cannot help the customer to recover the money, this is where the bullying and
blackmailing comes in. THE CUSTOMER UNDER NO CIRCUMSTANCES INVEST ANY MONEY, DO NOT TAKE A
LOAN OUT OR PUT THE AMOUNT ON CREDIT CARD.

12. Remember Golden Markets have scammed the customer, it is not the customer ‘s fault he/her did not lose
their money, Golden Market’s Representative is responsible. The Representative had promised the customer
that he/she would make loads of money and would take good care of the customer’s money.

13. As it is Golden Markets which lost the money, they should reimburse the customer but they will nit,

14. The customer should add a complaint about Golden a Markets to various forums ie, scambrokers,
forex and complaints board.

15. The customer should report Golden Markets to Financial Compliance Association “FCA”, and Action Fraud
Both on internet and possibly credit card company.

16. Finally if Customer contact Recovery Companies, the customer needs to know if they are covered by a licence
Or similar, check reviews, find out how much they charge and always read all documents sent.

NB: Golden Markets are not licensed.

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Helen000
GB
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Nov 01, 2018 11:15 pm EDT

In November 2017 was advised by Golden Markets by text that I had won a Bitcoin Payment System. As Bitcoin was mentioned in the News that people were making money and checking the internet for reviews on Golden Market at that time only a comment saying they were a good company. A Mathew and David promised the earth and would take good care of money if I invested to get to platinum account. On a couple of trades and bonuses the account balance raised to $135, 000 and trades ie Crude showing $90, 000 and another $10, 000 in profit but a couple minus. Matthew who only traded with one or two trades, traded with several which I thought was a bit odd. Mathew then went off sick and this was for weeks on end, nobody contacted me and nobody was looking after the account. Communication is very poor with this Company. I wanted to close the account and as soon as I said that, there were no crash I. market at that time, the screen showing the account balances and trades suddenly disappeared within seconds. After many times phoning trying to get through to David Eventually he said I had lost the money, obviously forgetting that he made a promise to look after my money.

After Golden Markets scammed me out of my money and reported them to FCA and bank a Michael contacted me to say if I stopped the bank from investigating Golden Markets he will help me recover my money. Stupid me stopped the bank. Upto the present day nothing has been done to recover my money. However because some money was put on credit card and I told Michael that I was chucking money down and I had no more money to invest so told him that Golden Market should supply the money to use to recover the money. He arranged a bonus payment of $30, 000 I did raise concern about the ridiculous bonus terms of multiply 140 with bonus amount. Michael also arranged three withdrawals to put on credit card, which was very much appreciated but would be better to get the credit card paid off.
Up until today nothing has been done to recover my money. A Samuel Executive Director contacted me to say he will get money by Christmas, then in an email to me he lied saying that I hadreceived my money and was enjoying withdrawals even though I had not. I then had a Vanessa contact me, Vanessa is Head of Recovery. She wanted me to put a further $3, 500 on the credit card, I told Vanessa that aid did not want to put anything more on a credit card and also after checking with the credit card company who advised that this type of tranaction is banned. I told Vanessa this and she did not believe me and in her bullying and blackmailing manner that if I did not put this money on the credit card then she will pass me to another department. I sent a link on Guardians News Report about banks banning customers using their credit card for trading transactions. I have it heard from Vanessa or anybody else. I be, I’ve they have been stringing me along. They have no intentions of getting my money. I am compiling a report to pass copies to FCA, Bank, Credit Card Company. Action Police and National Newspapers about Golden Markets being Scammers. MY ADVICE DO NOT INVEST ANY MONEY INTO THIS COMPANY AS YOU WILL LOSE IT

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Miles Nelson
US
Send a message
Sep 03, 2018 8:08 am EDT

I do not know how you got so many problems with GoldenMarkets, maybe you had problems before. Advised a month ago this trader in all very much. I'm a novice in this business so the teaching materials are very handy. I saw negative reviews about withdrawals, after I raised my balance by 150%, decided to withdraw. At first I waited 2 days and without an answer, wrote to the technical support and I was immediately helped and I got my money. I advise all Goldenmarkets. I do not know what was before, but now everything is fine with this broker.

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Helen000
GB
Send a message
Jan 05, 2019 11:12 am EST
Replying to comment of Miles Nelson

Rubbish do not trade with golden markets they are scammers and you will lose your money.

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Helen000
GB
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Mar 16, 2019 8:01 pm EDT
Replying to comment of Helen000

Just to let you know FCA and MI5 are investigating these scammers Golden Markets.com as I write. At last. Hope they all go to jail. The only thing I have not got my money back.

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martinhudson
GB
Send a message
Aug 28, 2018 5:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are definitely scamming people. I am waiting on withdrawals to be paid into my account and for some reason an approval on a withdrawal when I just want to close the account. I have a new card as my old one was lost and they are telling me it needs to be paid onto the same card that I added the funds from but that is now impossible as the new card has new details which I have issued to them but they keep telling me it needs to go on the original one.

Once I made the original deposit I was constantly hassled for 10, 000 euros then when I said I couldn't they wanted 5, 000 euros and they would match that so the 10, 000 was in the account. Then it went down and down which I thought was desperate and they just wanted whatever cash they could get out of me.

I have also asked for their GDPR policy and they cannot offer me one so I presume they are not trading within the new EU regulations on data protection hence are just scammers.

It is just confidence building at first showing you a couple of trades that make money so that you will invest more so just don't be taken in.

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Jenny Davis
US
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Aug 27, 2018 10:39 am EDT

I want to tell my story to support other users. I've seen a few complaints and each of them is about withdrawing funds. I'm trading now with Golden Markets, but I also withdrew the money and I understand that this type of complaint usually comes because of the customers' impatience. Because of some personal problems I needed to return money (I invested a deposit of $ 750, and the balance was $ 1270). Golden Markets returned the money within two weeks. My manager explained to me that technically it's not so simple to make it fast because of specifics of the market.

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Michael Lambert J
US
Send a message
Aug 14, 2018 10:20 am EDT

Excellent broker! Who can earn on trading - this platform is for you. Everything works fine, regular payments.

Overview of Golden Markets / Start Markets complaint handling

Golden Markets / Start Markets reviews first appeared on Complaints Board on Nov 14, 2017. The latest review Profit/payment not received. was posted on Feb 7, 2024. The latest complaint bitcoin trading was resolved on Jul 20, 2018. Golden Markets / Start Markets has an average consumer rating of 2 stars from 33 reviews. Golden Markets / Start Markets has resolved 8 complaints.
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  1. Golden Markets / Start Markets Contacts

  2. Golden Markets / Start Markets phone numbers
    +44 203 936 1131
    +44 203 936 1131
    Click up if you have successfully reached Golden Markets / Start Markets by calling +44 203 936 1131 phone number 6 6 users reported that they have successfully reached Golden Markets / Start Markets by calling +44 203 936 1131 phone number Click down if you have unsuccessfully reached Golden Markets / Start Markets by calling +44 203 936 1131 phone number 3 3 users reported that they have UNsuccessfully reached Golden Markets / Start Markets by calling +44 203 936 1131 phone number
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    United Kingdom
    +49 361 486 8038
    +49 361 486 8038
    Click up if you have successfully reached Golden Markets / Start Markets by calling +49 361 486 8038 phone number 5 5 users reported that they have successfully reached Golden Markets / Start Markets by calling +49 361 486 8038 phone number Click down if you have unsuccessfully reached Golden Markets / Start Markets by calling +49 361 486 8038 phone number 0 0 users reported that they have UNsuccessfully reached Golden Markets / Start Markets by calling +49 361 486 8038 phone number
    100%
    Confidence score
    Germany
  3. Golden Markets / Start Markets emails
  4. Golden Markets / Start Markets address
    Ajeltake Road, Majuro, MH96960, Marshall Islands
  5. Golden Markets / Start Markets social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Golden Markets / Start Markets is ranked 125 among 284 companies in the Investment Services category

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