Goldbely — I want a refund

It happened to me for the second time and I will never use this service again.
I got the wrong order, maybe it was someone else's, who knows. If I reached their customer service when I needed them, I would find it out.
I obviously paid more than I had to because I ordered a big pizza from a definite place and they brought me a hamburger from a different restaurant.
It's unbelievable. I don't want to listen to their excuses and apologies. I want my money back and I hope one day I will get it