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Messages between me and Gokmentshirt, Bear Delaware Etsy Shop
Note for seller: The mailing address is incorrect for this order. It should be 231 REMOVED FOR PRIVACY PURPOSES. Can this be corrected prior to shipment?
Date:
Nov 4, 2022
1:46pm EDT
Message:
Hi.We updated your adress.Have a nice day
Date:
Nov 4, 2022
1:47pm EDT
12:59pm EST
Message:
Tracking the package and the address for shipping is still listed for st. Augustine. And the package is out for delivery.
Date:
Nov 11, 2022
1:15pm EST
Message:
Hello, your package has already been delivered to shipping. There is no progress, probably due to the intensity of shipping. Please contact the nearest USPS
Date:
Nov 11, 2022
1:16pm EST
Message:
We have sent your package to the address you updated
Date:
Nov 11, 2022
1:19pm EST
Message:
Hi, That's not the concern. The package should be coming to NC instead of being in Florida. Please refer to our earlier messages. And I have attached a screenshot of the current tracking information.
Message:
Hi.We have already forwarded your request to our shıppıng department.We will ask it again for you.
Date:
Nov 11, 2022
1:25pm EST
Message:
Thank you for your response and time.
Date:
Nov 11, 2022
1:26pm EST
Message:
Hi,
I just received notification that the package was delivered to the St. Augustine address. How can this be resolved so that I can receive the package to the correct address? Thank you.
Date:
Nov 11, 2022
2:51pm EST
Message:
Hello, we will fix this problem and send it to your updated address on Monday.Have a nice day.
Date:
Nov 11, 2022
2:53pm EST
Thank you again.
Date:
5 days ago
9:14am EST
Message:
Hi, I wanted to follow up about the package that was to be sent on yesterday. Could I receive a tracking link please? Thank you.
Date:
5 days ago
9:40am EST
Message:
Hello, we are very sorry for your inconvenience, our shipping department overlooked the new address and they did not see our note.That's why they sent to your old address.Have a nice day
Date:
5 days ago
10:24am EST
Message:
I appreciate the apology. The issue remains that I don't know if or when I will receive the package. What is your solution to this inconvenience?
Date:
5 days ago
10:55am EST
Message:
Hello, do you know who received your orders?
Date:
5 days ago
10:56am EST
Message:
I have no association with anyone at that address.
Date:
5 days ago
11:49am EST
Message:
Hello, do you know or have any relatives living near the old address? This really upset us, please accept our apology.
Date:
5 days ago
12:11pm EST
Message:
No. I do not have any associations in Florida.
Date:
5 days ago
3:53pm EST
Message:
Hi.We asked our shipping department and we are waiting a response also.We are trying to solve this problem.If we can't find the solution, we will send the replacement to your new address.Have a nice day.
Date:
5 days ago
4:27pm EST
Message:
You're fully aware that the items have been delivered to the wrong address. What exactly are you waiting to hear from thee shipping department? I need the replacement shirts by Friday evening. If you cannot garuntee I will receive within that time frame, I'm requesting a refund as of today. Thank you for your time.
Date:
4 days ago
10:02am EST
Message:
Hi.Ok we will do your request.Please wait on.Have a nice day.
Date:
4 days ago
12:35pm EST
Message:
Please clarify this response:
“Message:Hi.Ok we will do your request.Please wait on.Have a nice day.”
Type your reply
Desired outcome: I had to purchase more shirts from another vendor. Therefore, the desired outcome is that I receive a full refund for the products I purchased. They agree they sent to the wrong address and that and did not receive.