I called in today because I had updated my mailing address. The representative who identified herself as Dez or Des was very rude and dismissive. She spoke over me and I was simply trying to get clarity on the process of changing my address. She said, " It takes 24 hours" and disconnected the. She should be the person filing for unemployment or certainly not a customer representative.
Desired outcome: If you can pull and listen to her interactions with clients, I strongly suggest you do that she needs another job not the one she is doing she is appalling.
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