Ginlong (Solis) Technologies Co., Ltd. review: Systemic Helpline Failure in Pakistan – Ignoring Tier-1 B2B Installers

As an established solar professional and installer in Pakistan , I am deeply disappointed by the drastic decline in Solis’s after-sales support. I have historically trusted and deployed numerous Solis inverters across major commercial projects—including dual 125 kW installations—leaving a major tier-1 competitor because of Solis's previously excellent customer service reputation.

Unfortunately, their helpline infrastructure has completely collapsed. Today, I spent nearly 20 minutes in a queue on my cellular phone waiting for technical support, only for the inexperienced personnel to pick up, talk in the background, and abruptly hang up the phone without addressing my query. Operating a single-line helpline with untrained staff is unacceptable for a global brand.

I have urgent client issues pending on-site, and this lack of accountability is causing direct friction for my business. I have already issued a formal 48-hour notice to their regional and China HQ escalation desks

If a senior representative from the Pakistan team does not contact me directly to resolve this immediately, I will be taking this matter directly to the District Consumer Protection Court in Pakistan for deficiency of service, while permanently shifting all my future commercial clients to alternative inverter brands.

Solis will not survive in this market if they continue to treat their registered installation partners with this level of neglect.