ggwcustomerservice.comReceived DVDs without ordering them

B
This review was posted by
a verified customer
Verified customer

I am disgusted to have received two DVDs from GGW without placing an order and want to return them at their expense. Any ideas on how to do this, since I opened the package expecting another item I ordered?

Responses

  • Sa
    Saul2 Jan 28, 2010

    I WANT TO RETURN SOME DVDS THAT WERE SENT TO MY HOUSE AT THEIR EXPENSE. HOW CAN I DO THAT?

    0 Votes
  • Ja
    Jack Davidson Sep 20, 2009

    PLEASE DISCONTUE SENDING GGW VIDEOS TO JACK DAVIDSON PO BOX 1834, New Caney Tx 77357

    0 Votes
  • No
    Not Happy May 19, 2009

    This nasty company sent me DVD's and I never even talked to them... they just started charging my credit card without even calling me and asking if I order this nasty ###! I have a young son in my house and this is the last thing I want him to see, hell it's the last thing I want to see! Lucky for me my credit card company had no problem helping me with this and took care of the charges. I even called this ### company and they were sooooooo rude and they tried to tell me I was in the wrong...I don't think so! Companies like this should not be in business and I pray to God this company goes under!!! All I want to know is how to send this ### back to them, NOW!

    I also find it very interesting that I'm not the only person this has happend to...What's the Deal!!!

    0 Votes
  • Da
    David L. Waters May 04, 2009

    I only ordered the first 1 and have been still getting them, they were told I only wanted the special they were offering on the phone, but they neverb stopped.I, am sending the last three I got back today in the mail.I would like you to credit my account for these, please as soon as possible.we are moving and if you send more they will not reach me.We are moving to tennessee.David L.Waters

    0 Votes
  • Wi
    Will Heller Dec 30, 2008

    Here is all the information you'll need to get some answers.

    Contact Girls Gone Wild:



    Order By Phone
    DVD Phone Sales: [protected]/7 (orders only)

    Customer Service
    General Issues
    [protected] Monday - Friday, 9am - 5pm EST
    7 Petworth Rd., Haslemere, Surrey, UK

    Correspondence Address:
    GGW Video PO Box 150, Hollywood, CA 90078

    Note: The name that appears on your billing statement for DVD orders is: GWMKTG.com

    Product Returns
    Order refunds or returns: [email protected]
    GGW Returns 28340 Avenue Crocker, Unit 101, Valencia, CA 91355

    Cancellations
    DVD Subscription Cancellations: [email protected]


    OnlineWeb Membership Billing Support & Cancellations
    Please contact your Online Membership Biller: Jettis / Billing Services | CC Bill
    Or email: [email protected]

    Website Issues & Questions
    [email protected]




    GGW Event Booking
    The Girls Gone Wild buses travel around the country looking for the craziest pubs, hottest parties, and the wildest girls around. We will bring our bus and cameramen and turn your bar, club, or special event into a Girls Gone Wild party! Contact us today for more information.
    Call: [protected] or email: [email protected]


    Retail Sales
    Tom Schon, VP of Retail Sales
    [email protected]


    Public Relations
    Lisa D.
    [protected]
    [email protected]


    Compliance
    18 U.S.C. Section 2257 and 28 C.F.R. 75 Compliance Statement
    The actors, models, actresses and other persons that appear in any visual depiction of sexual explicit conduct appearing or otherwise contained in this video were over the age of 18 years at the time of creation of such visual media.

    The records required by 18 U.S.C. Section 2257 and 28. The date of reproduction or republication of non-exempt visual depictions of actual sexually explicit conduct is current as of the date of the visitor's entry into this website. Actual production dates for such images are contained in the records maintained pursuant to 18 U.S.C. 2257 and 28 C.F.R. 75. C.F.R. 75 are kept and maintained by G. Aulabaugh, Custodian of Records, Mantra Films, Ltd. at 5757 West Century Boulevard Suite 500 Los Angeles, CA 90045

    Compliance Hotline: [protected]

    0 Votes
  • Wi
    Will Heller Dec 30, 2008

    I did order one video to see what ggw was all about, BUT I DIDN'T ORDER AN AUTOMATIC WITHDRAW FROM MY ACCOUNT, FOR EVERY MONTH SINCE. YOU WILL TAKE my name and my account out of your data base. Since no one can get any real service person, I had to close my account and opened a new one, THANKS A LOT JACKAS*ES! A REAL INCONVIENCE FOR MY LIFE. I only hope all of your business comes back to BITE you in the ###! DO NOT SEND ME ANYMORE OF YOUR PRODUCT!

    0 Votes
  • Ra
    Raymond Skompinski Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel any and all future shipments.

    1619co5id11e

    0 Votes
  • Ja
    Janet Glazier Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DVD WAS SENT TO Chris Nash thru my address.He no longer lives here.
    DO NOT SENT ANY MORE DVD'S!

    0 Votes
  • Jo
    John P. Vanderveen Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To Customer Service,

    I have received some recent videos and did not order them. I do not wish to receive these any more and not to charge my credit card again. I did try to reach you by phone and was not able to get through to you. Please stop these mailings to my home immediately and I would like confirmation by email that you have done so. Also the name that you have had on my account was spelled as John Banderben. I don't know of anyone by that name. Please correct any errors. Thank you for your time and have a good day.


    Sincerely,



    John P. Vanderveen
    15130 Lake Ave.
    Grand Haven, MI. 49417

    0 Votes
  • Ti
    Timothy Dodd Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also been charged 26.98 from this company and did not authrize them to charge me for these charges.I am going to my bank to have them blocked and if need have account number changed.This is ridicolous and i will not put up with it.
    Dont charge me again or mail me anything.Thanks.

    0 Votes
  • Ro
    robert baronick Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    PLEASE DISCONTINUE SENDING GGW VIDEOS TO 46DINSMORE AVE BURGETTSTOWN PA 15021

    0 Votes
  • Ne
    Nelson Corado Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    WE CONTINUE TO GET THIS CRAP IN THE MAIL AGAINST OUR WISHES OR AUTHORIZATION. IF THIS DOES NOT STOP WE WILL SUE GGW AND HAVE THEM ALL THROWN BACK IN PRISON WHERE THEY BELONG-------- SICKOS.

    0 Votes
  • Ne
    Nelson Corado Sep 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    AM ABSOLUTELY FURIOUS THAT I GOT BILLED FOR AND SENT DVDS OF THIS PORN TRASH THAT I ABSOLUTELY DID NOT ORDER AND DEFINITELY DO NOT WANT IN MY HOME. THESE PEOPLE OUGHT TO BE PUT IN JAIL FOR SHOWING THIS CRAP ON T.V., TRYING TO SELL THE ADS ON T.V. AND SENDING INNOCENT PEOPLE THIS TRASH THAT THEY DID NOT EVEN ASK FOR.

    0 Votes
  • Ro
    Roger Piel Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please email me and let me know how to stop the DVDs from coming . I want to cancel the order .

    0 Votes
  • Jo
    John Michael Maher Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had this same exact problem. I recieved an entire collection of movies without even ordering them. I want all of these DVD's out of my house at your expense. Dont send them to houses that never ordered them in the first place.

    0 Votes
  • Gb
    gbanks Jul 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have returned about 8 to 10 of these videos, marked cancel, never ordered. I keep getting them and also the continued charges. I have never ordered pornography and am embarassed that anyone would even see my name on this trash. I'm notifying the postal inspectors and anyone else who might help to stop this unwanted pornography. Like the others who have voiced their opinions, my family and I considered these videos totally disgusting and unacceptable of any worth whatsoever. We hope that any female whose morals are so low and self esteem so bad can get help for themselves and I would love to know that the producers of this filth could get time in jail to think over how many people, including children and families can be damaged and hurt from these deplorable images.

    0 Votes
  • No
    Noretta Anderson Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm want all info. on the 3 DVD's that were mailed to my house.

    0 Votes
  • Pa
    Pam Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My original order for my husband was received. Then it was received again- (it was duplicated and I was charged twice!)
    Order # (?) Z-M148 and Z-M149

    Now, I received another video, and it's duplicate, in the mail that I did not order. If I am on some type of subscription, I should not be and want to be taken off immediately!!

    There is no invoice or paperwork with these packages to reference order #'s, customer #, etc. I am returning the videos and I expect the charges to be credited back to me at once!

    You no longer have my permission to debit any funds from my bank account from this point forward!
    DO NOT SEND ME ANY MORE VIDEOS!

    If there is anything else that I need to do on this end to stop this, let me know, right away!

    0 Votes
  • Da
    david and jean johnson Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i cant beleive that this kind of SH-- IS BEING made this is child pron i called the cops and let them know that this TRASH was sent to my house without my permission im a very stright laced ladie with small children in this house i wont this stuff trashed they said to send it back so how do i do that companies like this should be shut down after talking to our air force lawyer andnmy personal lawyer they told my to so take my off your list tell me how you got my information to send this trash to me

    0 Votes
  • Je
    Jerryl D Loy May 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered 2 dvds about 2 or three months ago. Since when i have recieved 2 or three more that I didn't order. Please stop sending dvds. I am not going to pay for them.

    Thanks,
    Jerryl Loy

    0 Votes
  • Dd
    dduurrpp May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I will find a way to find out who you are, You sent and billed my minor son for your smut. I will be contacting the Attorney
    General in the state you operate in. Get ready, Here I come!!!

    0 Votes
  • Sh
    Sharon Bass May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not order these girls gone wild videos and expect to be taken off your mailing list plese send a return envelope with postage to 995 Shaver Ct.Simi Valley california 93065, also please reimbuse me for any and all charges to my account...Thank you Sharon Bass

    0 Votes
  • Sh
    Sharon Bass May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not order these videos would like to be credited any charges you made to my Visa, and a paid postage sticker so I could send them back...Thank you Sharon Bass at 995 Shaver Ct. Simi Valley California 93065

    0 Votes
  • Ju
    Julie Latham May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received 2 DVD's & did not order them. I would never order this disgusting trash. I was expecting another package so I opened it & I refuse to send it back at my expense. I demand that any charges that you may have made to my credit card be immediately taken off! Obviously you have my name & address so I AM DEMANDING THAT YOU SEND ME A LETTER VIA US MAIL EXPLAINING THAT YOU HAVE NOT MADE ANY CHARGES TO ANY OF MY CREDIT CARDS.

    0 Votes
  • Ef
    Efrain Crespo May 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Similarly to all the comments above, I have also received several of these videos and also am disgusted with having such material in my house. I have not nor will I ever request such garbage to be sent to me. This is absolutely unacceptable and do not want any more of these videos to be sent to my house from now on. If such things continue to happen, I will seek to take legal action on the situation. Thank You.

    0 Votes
  • Am
    Amy May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am incredibly bothered by this! I just received two of these crappy DVDs. If I watched this sort of thing, it would not be GGW. If I get charged for this, I WILL contact the Better Business Bureau. I am contacting the CC company to report a fraudulent charge. I will be returning these to the address I found on line, but I would like to actually talk to a person.

    0 Votes
  • Er
    Ernest McLean May 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called the customer service and had a bad experience with them.

    After holding the line until my call was taken, I was then shut off altogether without talking to anyone.

    I called back and had the same experience. In fact I was 30 minutes or more trying to get through to
    an operator.

    I was sent a package that I did not want and did not order. Then my account was charged for the package that was sent.

    It appears to me that, that is very poor business!!! If I would have pulled that kind of activity while I was a principal, I would have been fired immediately.
    Ernest McLean

    0 Votes
  • Il
    Ilya Apr 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received this crap today, check my credit cards but did not find any charges yet. Does anyone have an experience how to return this crap back where it came from without paying expenses for shipping from my own pocket?

    0 Votes
  • Kr
    kristen Apr 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    igot dvds ididnt even order that are disgusting porno and im not paying for this so im sending them back and dont expect money because ididnt even go on a website 2 order . nor would i ever order those kind of dvds really what if a little kid seen that . but if there approatie iwouldnt mind but there not so stop sending them really.

    0 Votes
  • Di
    Disgusted Apr 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was alerted by my credit card company about a possible fraudulent charge to my account, and a week later I get a set of smut DVDs sent to me house. This is obviously some sort of scam - how the hell did they ever get my credit card number?!

    0 Votes
  • Wi
    williamschauer Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    same as above, getting dvds without ordering them with no real recourse, what is the corp. name so i can dispute any credit card charges seen, email me

    0 Votes
  • Pa
    Paige Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not order these dvd's. I have a 16 month old in this house-the last thing I would ever want in my house is cr*p like this!!! It is pure filth and I want my money back now!!! I have contacted a lawyer friend of mine and he will be helping me out here!!!

    0 Votes
  • Jo
    j Oldaire Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I do not want any more dvd's sent to my house. I do not want any money taken from my account. This entire process is dumb and childesh. There is no possible way to reach you to get this matter resolved, except to write a letter to post. DUMB!

    0 Votes
  • Sh
    shawn gauthier Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i didn't order these dvd..girls gone wild..
    i want my money back

    0 Votes
  • Ve
    vernon mccall Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received this dvd and I did not order it.I want any money taken from my account put back and don"t send me anymore. Since you sent this you must have all the information needed to stop it and reverse it. And when you send me a return envelope postage paid I will return this peice of garbage.until then my attorney will hold on to it.

    VM

    0 Votes
  • Ki
    kim pickett Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also received these videos without my consent and now have to pay to return them - I also think they are disgusting. I will block them from ever using my amex again and see if amex can handle this for me.

    0 Votes
  • Ji
    jim condurelis Mar 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    When these thieving ### get a taste of MY FL.Senator's wrath, and the JUSTICE DEPT.S SUPPEANA, they may stop the B S of mailing tapes I don t order!

    0 Votes
  • Fr
    Fred Mar 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recieved a package with 2 GGW videos I did not order. Several days later I recived a box full of them! WTF??

    0 Votes
  • Om
    O Mitchell Mar 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Received videos w/o ordering them

    0 Votes
  • Da
    Daimon Oberholtzer Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Someone stole my credit card information and I got the same thing as the others here. I looked up the WHOIS information on the ggwcustomerservice.com registration and found the following information listed as the registrants contact information:

    Registrant:
    MRA Holdings
    PO BOX 150
    HOLLYWOOD, CA [protected]
    US

    Administrative Contact :
    MRA Holdings
    [email protected]
    PO BOX 150
    HOLLYWOOD, CA [protected]
    US
    Phone: [protected]
    Fax: [protected]

    Technical Contact :
    Network Solutions, LLC.
    [email protected]
    13861 Sunrise Valley Drive
    Herndon, VA 20171
    US
    Phone: [protected]
    Fax: [protected]

    0 Votes

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