Geek.comMissing item

M
This review was posted by
a verified customer
Verified customer

this was my first online purchase. First time for also purchasing from this company, . Item was shorted from package. customer service was horrible. sent two emails, no response. called, avg time on hold waiting for customer service was 122 hour. finally spoke with rep and they stated that because of the weight of the package, they were sure it was shipped. suggested I call the police department. Called the police department. They said they would not waste time with this.
Therefor no refund for me.
Would not let me speak with a supervisor or anyone else because they would have said the same thing.
Her solution was to buy a more expensive product, pay extra shipping to cover for Christmas.
Please be aware of purchasing from them

Responses

  • Br
    Brianstill May 23, 2016

    There not a good company to order from they need to be out of business all they do is rip people off and don't care about the customers

    0 Votes
  • Br
    Brianstill May 23, 2016

    I bought a stereo from them and it was broke and they sent me another one and it was broken to so they iwas told to return both stereos and the would refund me the stereos and the installation and the shipping and handling to return them and now they wont give me my money back and im not happy about it cause now im out $469 dollars that they owe me 205 and 125 for installation 181 for the stereo and 139.05 to return them

    0 Votes
  • Ms
    msaine01 Dec 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    they are a rip off. items were supposed to be new but it looked like they must have taken them off of the clearance rack. a box was torn and neither had the directions. this is a rip off waiting to happen

    0 Votes
  • Ms
    msaine01 Dec 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i ordered from them as well. did not get as ordered. took 4 months to get refund through the credit card company. Not a good company to do business with

    0 Votes
  • Yo
    YONKEY LIE Jan 10, 2009

    I PLACED 2 ORDER WITH GEEK.COM 1/1/2009
    THEY VERIFIED MY CREDIT CARD BUT STILL SUSPECTED NOT VALID IT'S MINE
    DROPPED THE ORDER AS SHOWN ON MY PENDING TRANSACTION ON MY BANK STATEMENT
    LATER E-MAIL THEM JUST GO AHEAD CANCELL THIS ORDER SO I CAN GET FROM OTHER VENDOR EVEN LEAVED THE MESSAGE TO NICOLE M.
    LATER 9 DAYS ELAPSED WHITOUT UPDATING WHAT GOING ON THEY CHARGED MY ACCOUNT WITHOUT AUTHORIZATION
    TODAY I TOLD THEM NOT TO SHIP THE CANCELLED ORDER SINCE IGOT FROM OTHER VENDOR COMING
    THIS A HUMILIATING TO DEAL WITH GEEK.COM
    PRETEND THEY NOT RECEIVING ALL THE E-MAIL NOT VOICE MAIL
    I WILL UPDATE MORE THE OUTCOME

    0 Votes

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