The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
FuckbookPending charges

i went on the site to change my membership stat before it renewed it said and still says i have the free membership. the option to cancelled the 3 day membership i paid for never came up. also have an email saying they did try to renew my membership but it failed. so all in all they charged my card overdrafted my account and still didnt even give me what they charged me for. bellow is the email of the failure to rebill


"Your subscription #: [protected] with http://www.###book.com has failed to rebill using your chosen billing method on May 1st, 2012 and your membership to this website is now inactive.

If you wish to re-subscribe to this website using a different billing method, you may do so by clicking on the website's link offered below.

For further details regarding this subscription and direct access to our online billing support services, available 24-hours a day, 365-days a year, please click here.

Thank you for choosing CCBill as the eMerchant for your subscription!

http://www.###book.com"

Responses

  • Fu
    Fuckbook Support Dec 16, 2013

    Thank you very much for your feedback and we apologize for any inconvenience that you had while cancelling your account. ###book’s policy is to immediately terminate any and all recurring billing at the time of cancellation, we would need to investigate your situation and encourage you to contact us at your convenience by visiting our contact page or by emailing us at [email protected]###book.com

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