Fredericton Hyundai
reviews and complaints

My step daughter took her car in to get an oil change and install winter tires, which were on rims. They had been stored there from last year. The service department called and told her they couldn't install the wheels because they were rusted and she needed to buy new wheels. When I went to pick up the car, they told me they had added 1 to 2 pounds of air and had monitored the tire pressure. All four tires were leaking air because they were rusted. This was the same set of tires that they had told me were only down a couple of pounds after sitting all summer. Let me just say that as a red seal mechanic (retired), this visit to this dealership was eye-opening. After having several encounters at this dealer, I would like to know how they sleep at night. I understand the one-star rating.

December 17 - I took my car to Fredericton Hyundai 'cause my engine light was on all the time. They said my warranty covered it and they had to order parts. It took 'em 'til February 18, 2022 to finally install the parts 'cause they were outta stock. When I got my car back, I didn't have to pay nothin'.

March 2, 2022 - The service guy called me and said they messed up. He said sorry and told me the parts and labor weren't covered by the warranty after all. He said I had to pay up and set a date for it.

March 3, 2022 - I got a text sayin' how much I owed. I went to talk to the service guy and the manager. They threatened to call the cops 'cause I didn't wanna pay. I asked if I could split the total into three payments between Hyundai Canada and Fredericton Hyundai, but they said Hyundai Canada wouldn't agree to that. The manager did manage to lower the bill to around $337 from the original $586.26, but I still had to pay it all by the end of March 2022.

We bought a Hyundai Santa Fe Sport last August for $26,000. We also got the Premium Hyundai Cover for around $3000, which expires in 2026. Recently, the check engine light started flashing and the car had trouble driving, so we took it to Hyundai in Fredericton. They checked it on Monday, September 19th and found a sensor problem. They said we might have to wait up to 3 weeks while they contact Hyundai Canada to confirm our coverage. Luckily, we have the paperwork to prove it. Unfortunately, we had the same issue with the same branch 4-5 months ago, and it took a lot of back and forth for them to finally fix it. We've been calling every day, leaving messages, and talking to different departments to explain our trust issues with the service department. But they just keep transferring us to the same number that never gets answered. They've had our car for 10 days now, and they haven't offered us a courtesy car or given us any idea of when they'll fix it. The service has been so terrible that we're ready to get rid of our Hyundai just so we don't have to deal with this branch again. I need help convincing them to honor our Hyundai coverage and repair our vehicle. Z

I called for 2 weeks to get my car in 'cause it was makin' a noise in the engine. I left lots of messages but no one called me back. Finally, I called again and got an appointment booked. After the appointment, the tech told me the engine needs replacin' (only 60k on the car), but said I could still drive it. But when I went to pick up my car, the tech said I could drive, turns out I couldn't drive it at all. They gave me 2 cab tickets and made a comment like, "Oh, I thought you'd at least get it down the road before it broke." I talked to the tech and he said he'd call me back in 24 hours to see about gettin' a rental 'cause the repair would take a few weeks. But I never got a call back, so the next day I had to call again and leave another voice message that never got returned. I called again and another advisor said she'd help me find a solution. She said she'd call for a rental and follow up with me. I missed her call and she left a message sayin' they can't get me a car rental for 7 days. I explained that I need a car for work, but they didn't help me at all and it seems like they're ignorin' all my concerns. It's funny that a car dealership has no cars to lend but thinks it's okay to leave a customer stranded with no solution for days. I ain't ever gonna buy another car from this dealership and I'm gonna make sure everyone knows about the terrible service I got!

Below is a summary of our experience with your service department. We dropped off our car to be checked out and were told it had a blown transmission and ball joints. We were informed that we could still drive it while waiting for the parts. However, when we went to take the car home, we were told that we couldn't drive it and ended up stranded in your service bay without a car. We waited for over 2 weeks to see if the parts were covered by warranty, but didn't hear back and couldn't reach anyone on the phone. We had to go in person to demand an answer and waited for almost an hour before being told that it is covered. We were given a rental, which we were told was for a maximum of 5 days, and were informed that the parts would be ordered that day (Tuesday) and would be in the shop by Friday. However, after 4 days of not hearing anything, we had to go back in person because we couldn't get through on the phone. When we went in, we were told that the rental is actually in place until the car is fixed, which was great. However, the parts hadn't even been ordered, even though you've had my car for 3 weeks.

We also dropped off our other car (SUV) for a tire change and inspection. The inspection failed and the tires were changed. We later found out that the tire rod ends needed to be replaced, but no one had informed us about it. We tried to find out if they had been ordered, but couldn't get through on the phone. The tires were literally thrown in the back of my SUV without any bags, causing all the weight to be on my back trunk. This collapsed the tire storage area and caused big scratches on the wheel bump, as well as scuffs all over the beige ceiling material. I have pictures to prove it.

I went back in to talk to them about the clear disregard for the service of the SUV. The employee in the bay emailed the service manager right in front of me, but a week later, I still haven't heard from anyone. I went back in and asked for the manager to please get back to me about these issues, but almost a month later, there is still silence. I was told that I would hear by the next Monday about the ball joints for the car, but received nothing. Two days later, I was told to come get the car as it was ready. However, when I picked it up, there was a huge grinding and shuttering noise. I had to take the car back and was then told that the back brakes were gone. However, when I took it to another shop, they informed me that our brakes were at 90% and we didn't need new brakes.

Please get your dealership together. You're losing business every day. I witnessed it every time I was there. We have since traded in both of our vehicles to other dealers so that we never have to deal with Hyundai again.

We bought a used car from Fredericton Hyundai, a 2018 Sonata Hybrid with 16000 KM. The car seemed great at first, but after driving it for only 300 KM, the hybrid motor stopped working and the car stalled on the main road. We turned off the car as the error message instructed, waited for 15 minutes, and then restarted it. The error message disappeared, but the motor light stayed on for about 2 hours. We contacted Fredericton Hyundai and they told us to take it to a local Hyundai service garage. We made an appointment for March 30, and all they did was "clear the codes." That same night, the hybrid motor stalled again on the main road, making it difficult to get the car back home. We called Fredericton Hyundai again and they told us to bring the car in. On April 1, I took the car back to Fredericton Hyundai, but they gave us a hard time. I explained that the hybrid motor kept shutting down, which was very dangerous. They claimed there was no issue with the car before we had it. My wife returned the vehicle and the salesman rudely asked what was causing the problem. This upset her greatly. I provided them with pictures and videos of the error message and found online evidence of similar issues with hybrid vehicles. I sent all of this to the dealer. I'm now terrified to drive this car on any road, fearing that the hybrid motor will fail and I'll get rear-ended. The salesman later said they found nothing wrong with the car and we should come and get it. However, we live two hours away, making it impossible to return quickly if the error happens again. The dealer's last message was that the car was parked in the back of the dealership and the keys were at the front desk whenever we decided to pick it up. I told them I didn't want the car because it was unsafe and dangerous to drive, but they insisted that there was nothing wrong with it. I suggested they take the car back if that was the case, but they refused. The salesman mentioned they would appraise the vehicle and offer its value towards another car, but we didn't want to look at another car. We had the car for only 13 days, and it broke down twice. This is extremely poor service and a disregard for customer safety. I even filed a complaint with Hyundai Canada, but I haven't received a call back.

I bought my car in 2017. Had my car starter replaced because it was malfunctioning in 2020. It was under warranty. On February the 18th, 2021 I went in for an oil change and had asked if ***, the IT guy that works for Hyundai if he could give me his opinion to why my key fob was malfunctioning and told ***, that I didn’t want anything done to it because I wasn’t paying 79.95 plus taxes. An hour and half later *** came to see me in the waiting room with my key fob to ask me how exactly how it was malfunctioning. I told him it was making beeping sounds as if the battery was going dead so I informed him I had changed the batteries but it was still making the same beeping noises. I waited in the waiting room for another half hour and *** came out with my service order which had an extra fee on it besides my oil change. I asked him what the extra charge was for and he told me it was for fixing my key fob and he said it was 79.95 plus taxes. I asked him what he meant because I only wanted an oil change, nothing else, as usual. He stated that I had to pay it because *** fixed my key fob. We argued about the charge for the key fob and we were both upset and I asked for a supervisor or a manager and he would not get neither. He told me I had to pay the service charge. I told him I wasn’t paying the charge because I had only asked for ***'s opinion because *** told me that if I were to ever have another problem with my car starter, to ask for him personally and tell him what was happening with the key fob. I got tired of trying to reason with them and because I couldn’t find anyone downstairs to help me, I went upstairs to escalate my issue to the head sales manager. The sales manager asked me to explain what was going on and I explained to him what had transpired. He told me to sit in his office as he went downstairs to get the other side of the story. He came back up and told me that they were going to waive the charge for the key fob and I just had to pay for the oil change. I thanked him and went back downstairs and paid for my oil change and left. As I left the building I took my key fob to start my car. The car started but no there was no sound coming from my key fob at all. The key fob is a two way receiver. With all the commotion that had just went down previous, I thought it was best for me not to go back in and wait for the following the day to call and speak to the service manager. The next day, I called and spoke to the service manager, I apologized to her for all the commotion and confusion the day before and she apologized back. During our conversation she stated that my key fob battery was replaced and *** tweaked it. I then informed her she must be reading the wrong service order as I clearly stated to *** and *** that I didn’t want anything done to my key fob and that I had just replaced the battery the day before coming in. I told her that my key fob isn't making any sound at all but the little red light was still blinking on and off. She asked me If I wanted to make an appointment to have the key fob looked at and she put me through to a lady that I made the appointment with for Tuesday the 23rd of February. On that day I showed up for my appointment and was checked in by *** and was told to sit in the waiting room. An hour later, I seen them bring my car in. Not until another hour later, *** came to see me with my keys and my fob and he stated to me that my key fob was broken and they can not fix it. I mentioned to him that it was not only under warranty, but also that it was *** that had tweaked it and broke it. He then proceeded to tell me that *** didn’t break it, and that they weren't going to honor the warranty because they don't sell that type of car starter anymore. I asked him if I could talk to *** and was told no, that he doesn't deal with customers. As he was passing me my keys, he stated that I should leave the building now. I asked again that even though it is under warranty, and the fact that *** was the one who broke it, they were not going to honor the warranty. He then told me that was correct and told me to leave the building again. I told him that I knew it was not his decision and that I wasn't mad at him and that I was going to take this further up the chain of command. I then left the building with my broken key fob. ***

I bought my car in 2017. Had my car starter replaced because it was malfunctioning in 2020. It was under warranty. On February the 18th, 2021 I went in for an oil change and asked if ***, the IT guy that works for Hyundai, could give me his opinion on why my key fob was malfunctioning. I told *** that I didn’t want anything done to it because I wasn’t paying 79.95 plus taxes. An hour and a half later, *** came to see me in the waiting room with my key fob to ask me how it was malfunctioning. I told him it was making beeping sounds as if the battery was going dead, so I informed him I had changed the batteries but it was still making the same beeping noises. I waited in the waiting room for another half hour and *** came out with my service order which had an extra fee on it besides my oil change. I asked him what the extra charge was for and he told me it was for fixing my key fob and he said it was 79.95 plus taxes. I asked him what he meant because I only wanted an oil change, nothing else, as usual. He stated that I had to pay it because *** fixed my key fob. We argued about the charge for the key fob and we were both upset and I asked for a supervisor or a manager and he would not get neither. He told me I had to pay the service charge. I told him I wasn’t paying the charge because I had only asked for ***'s opinion because *** told me that if I were to ever have another problem with my car starter, to ask for him personally and tell him what was happening with the key fob. I got tired of trying to reason with them and because I couldn’t find anyone downstairs to help me, I went upstairs to escalate my issue to the head sales manager. The sales manager asked me to explain what was going on and I explained to him what had transpired. He told me to sit in his office as he went downstairs to get the other side of the story. He came back up and told me that they were going to waive the charge for the key fob and I just had to pay for the oil change. I thanked him and went back downstairs and paid for my oil change and left. As I left the building I took my key fob to start my car. The car started but there was no sound coming from my key fob at all. The key fob is a two-way receiver. With all the commotion that had just gone down previously, I thought it was best for me not to go back in and wait for the following day to call and speak to the service manager. The next day, I called and spoke to the service manager, I apologized to her for all the commotion and confusion the day before and she apologized back. During our conversation, she stated that my key fob battery was replaced and *** tweaked it. I then informed her she must be reading the wrong service order as I clearly stated to *** and *** that I didn’t want anything done to my key fob and that I had just replaced the battery the day before coming in. I told her that my key fob isn't making any sound at all but the little red light was still blinking on and off. She asked me if I wanted to make an appointment to have the key fob looked at and she put me through to a lady that I made the appointment with for Tuesday the 23rd of February. On that day, I showed up for my appointment and was checked in by *** and was told to sit in the waiting room. An hour later, I saw them bring my car in. Not until another hour later, *** came to see me with my keys and my fob and he stated to me that my key fob was broken and they cannot fix it. I mentioned to him that it was not only under warranty, but also that it was *** that had tweaked it and broke it. He then proceeded to tell me that *** didn’t break it, and that they weren't going to honor the warranty because they don't sell that type of car starter anymore. I asked him if I could talk to *** and was told no, that he doesn't deal with customers. As he was passing me my keys, he stated that I should leave the building now. I asked again that even though it is under warranty, and the fact that *** was the one who broke it, they were not going to honor the warranty. He then told me that was correct and told me to leave the building again. I told him that I knew it was not his decision and that I wasn't mad at him and that I was going to take this further up the chain of command. I then left the building with my broken key fob.