Fred Meyerunethical behavior, bad customer service and information

J Feb 05, 2020
This review was posted by
a verified customer
Verified customer

Last night (2/4/20) I came into Fred Meyer to buy a Dyson vacuum cleaner that was on sale for $499.00 with a 20% Housewares coupon that ended on 2/4/20. It was also Senior discount day. I had a difficult time getting assistance as there were no vacuum's on the floor. I walked to the front of the store where I saw an employee and it took me 3 attempts to get her attention. When I told her what I needed she said, "oh, I'll have to call a Red Coat". When the Red Coat arrived she followed me to the Housewares dept., went in the back and came out to tell me there were no more Dyson's. I asked for a rain check. She told me I would not receive the 20% discount but they would override the register and give me my senior discount. She also told me there was a sale next week so she would give me that 10% (I can use that but not the current 20%?). I told her I was in 2 days prior and an employee from this department told me I would be able to use the 20% discount and my senior discount if I needed a rain check as there were no Dyson's on the floor. Ms. Red Coat (can't read her name) said, "oh, she was probably just [censored]ting you and trying to avoid you". She said most don't know what they're talking about but rain checks can't be used with the coupons. I told her the lady was very helpful, came up to me to help me and wasn't trying to avoid me. I also told her I've done this several times when there's a sale. She still professed this to be an error. I was appalled by her behavior, using profanity while explaining services, as I'm sure management would be. I had my 6 year old granddaughter with me and chose not to ask for higher management and to contact you directly to complain. I can't make out her name but I can give a you her initials on the rain check and a description: initials are E. S; she has long hair with streaks of pink, purple, green; she has tattoos, piercings on her face and she's heavy set. I would appreciate it if I could get my rain check with the original coupon and my senior discount. Also, I believe you should know the kind of employee's that represent your store. When you look up my phone number, you will be able to see that I am a valued customer as is my family members here in Brookings. Thank you for your time and consideration in this matter.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.