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FP&L has been over charging me for sometime because of an issue with my meter. My meter is SUPPOSED to be the type that sends usage information to an FPL substation that then determines usage and does the billing. Well...it has been known and acknowledged by them for 6 months that our meter was malfunctioning, so they have been estimating my bill based on prior months usage, HUGH? Anyway...they periodically send someone out (every six months) to visually read each meter to make sure there were no mistakes on the billing. They sent someone out at the end of Sept to physically read my meter and found (they say) that I had been undercharged by $85 a month for the last 3 months so, they sent me my October bill for $360 to which they tacked on the 3 months at $85 a month they say I owed them which brought the October bill to $615. They said they were going to send someone out to replace the meter but still never did, even though they acknowledged that the October bill was probably wrong and that the erroneous amount was an overcharge to me. I waited to pay the bill thinking they would send someone out to change the meter and that my bill would be adjusted down allowing me to pay less than the $600 I was being charged. Well those so and so's shut off my electric power even though I was only 15 days past the due date, when they normally wait for at least 30 days to shut off power. I paid the overcharge grudgingly because I obviously had to have my power back on. The final straw was today when I got an estimated bill for $630 for the month of November. I called and found out that the $630 estimate was based on the previous (overcharged) October bill for $615.
Nobody wants to help me with this when I call customer service, they could only suggest to me to pay the $630 bill in a timely manner in order not to have my electric turned off again.
Incidently, I have lived in the same house for 13 years where my electric bills have been extremely consistent at around $350 for the last 2 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My smart meter was broken and I received 2 estimated bills that are higher than usual. Higher than a 1 month average of a normal 12 months. Customer service is a joke, management stands behind their exorbitant charges and wouldn't even consider a reasonable credit. They are sending me an audit of charges supposedly in 1 week by mail, so that I can see how they come to the $409 they are charging me for April service. It is a shame that anti-trust laws don't apply to this monopoly and residents of Florida have no choice but to pay. Also, I cannot find any information online to back up management's claim that my fried meter still registered power usage. This is what they claim. That a broken meter still measures power consumption. Does anyone know if this is true?
i am currently a new customer to F P & L utilities. however we had an agreement at initial service, " i get to pay 278, after running my credit and if i signed up for there auto bill pay, i get $100 off, i did for the price break, however, i am unemployed and cant control when unemployment loads my card, so i defaulted after the second attempt for the withdrawal, my deposit went back to its initial amount and i paid all this and now i am getting an additional deposit billing and is being told that it was understood upon initial agreement which i am telling them all i was told of was the basics and not an additional if i failed to pay on time or anything, i see the adjustment being the reverting back to it's full amount plus late fees that i understood but a new bill after paying the old already, i suffered the consequences and paid in full so i don't see in any part of our agreement both verbally and physically. i need someone to look into getting a class action going against them for both monopolizing, and as well as personal suffering losing power with a pregnant wife while being unemployed. this is sick... i am only one person, i dont see the need for paying more than one deposit for one person and one address... stop worrying about deposit and start worrying about usage... one flat deposit, one time charge that's what we are moving forward towards now... FULL TIME... PUT AN END TO THE MADNESS!
I find it so unbeliveable that in this enconomy FP&L is so incosiderate of their customers. I recentely lost my job and was sure I was payed up until October. Well I get this final notice bill, from my neighbor, I have no idea why she had and didnt give it to me, for a total of 241.00$. I called, not realizing it was past due, cause of stress, and was told if I didnt pay it all by today, the 9th, it would be shut off. After scarping up what I could I called back and asked if I could pay 150$ today and pay the rest on the 24th, when I get more money that is more than half of what I owe. They told me that they would be coming out and if I didnt pay all of it they would turn it off. I dont understand why they wouldnt make an arrangement with me, so I said, "Is that what you ppl do to your customers, even when they are trying to pay, you just turn them off, I have kids" ...WHAT? They cleary have no value of ppl I guess they want us to go out and steal for the money...its a great system this country has...I can see alot is going to change...its very sad that nobody cares about anybody else in this society.
Helen Ferguson, Acct #[protected]
1740 Dr. Martin Luther King Jr. Way #227
Sarasota, FL 34230
[protected]
I have been in contact with FPL Corporate Resolutions Department, Public Service Commission (PSC) regarding my meter and monthly bill, and still nothing has been done about situation. FPL claims it's not the meter because they have changed it a couple of times. I don't have central air/heat, I'm the only person staying there, I cut off power when I leave to go to work and when I come home, meter has gone up... I've heard every excuse in the world and none of them are getting the problem solved. I monitor light meter everytime I leave and come back home... I have complained a lot to FPL Resolution Department and they don't seem to take this matter serious --- they think it's a joke and it's still happening ... Since they think it's a joke ... I think it's coming from the inside ... an employee that works for FPL is putting kilowatts on meter just for the hell of it. My meter should be reading almost the same thing everyday, it's not ... some days it might be 20 kilowatts in 24 hours, then another 24 hours it would be 8 kilowatts... something most definitely is wrong with this meter going up and down.
Think our meter reader skipped us this morning. Called FP&L to find out if they can come back. Ms. Luna refused to answer my questions and said her supervisor doesn't take phone calls! Really?
Have you paid your November or December bill? Had you called FPL before today to ask for an extension? Customers want a company to provide service every month, but some customers only want to pay every few months. You use the service, you should pay the bill.
You say you were sure you were paid up until October. Have you thought about calling ALL your creditors and asking what the status of your accounts are? Then you can BE sure.
Also if you’re out of work, you may be home more often. You’re going to have to learn to conserve electricity so that you can afford the electric bill. And that may mean using less heat/air and dressing for the weather.