Forrester UK Holdings LLC reviews and complaints

I have also been having problems with this company.
I switched supplier and asked to cancel the lease agreement with them. I received a standard letter about how to return the equipment and close the account. I returned the equipment, I also had spoken to a call centre operator who assured me that the lease would be finished. After I returned the equipment, I got a demand for payment - the man in the call centre this time told me that the phrase in the letter that said "any outstanding rentals owed" meant that I was supposed to carry on paying for the lease even though I had sent back the equipment and paid the termination fee (which he said was not a termination fee but a restocking fee, whatever that is!). My understanding of this phrase is that you have to make sure you've paid up to the date of the cancellation.
They are now telling me that I haven't read the letter and that I agreed to the terms they laid out. I read the terms as that I would be able to send back the equipment and terminate the lease with the £95 pounds being a termination fee. I just can't understand how the phrase can mean what they say! If I interpret it their way, they are saying that I have to pay for the cancellation and still pay for the machine that I no longer have. If I carried on till the end of the lease, keeping hold of a machine that I don't use, I wouldn't have to pay the £95. So how can it be legal to do that?

We returned our credit card terminal (which was faulty anyway) and paid them up to date. Since then this awful company keep sending ever increasing bills for money we do not owe. We have sent in several complaints letter. All are completely ignored. Then we get another bill arrive. Is there anyone we can actually talk to within the company? Would advise anyone to avoid this appalling company like the plague!

I have the same problem with forresters they are the pits! cardnet are now saying that they cannot get involved. I have emailed Watchdog but they need more complaints.

Don't let these people worry you. We too had continuous phone calls - both automated asking us to ring back and from some sort of human - and a bill each month that kept rising even though the contract had been cancelled some time before and the terminal returned. We also had the 'one off settle today' offers which we refused and we had letters from two debt collection companies in the UK threatening to take us to court. We ignored them all, although at the outset we did try to talk sensibly to them and explain as well as sending them copies of correspondence etc. Threatening phone calls from someone called Kaspar got very boring in the end and we were forced to use some rather rude words to him. This all lasted about two years.

I have a file of all the letters, demands, statements etc which I'll hang onto for a couple of years but it seems they got fed up in the end and we haven't had any correspondence from them now for at least six months. The debt collection companies are working on a payment by results basis and they're not going to pay to take you to court, Forrester are somewhere in the US and they're not going to come to a UK court to face you.

Just ignore them!

I also have been harressed about a terminal that I cancelled the contract for and returned. I have been writing them letters since Dec 2010 and recieved nothing from them. I keep getting phone calls from an American rep. I have spoken to them a number of times and can't get anywhere. I've told them I want communication in writing but they just keep phoning. I've now informed them that I've referred the whole thing to the Financial Ombudsman and will not be speaking with them by phone further. They are a nightmare. There are complaints on forums all over. I am very annoyed that Lloyds recommended this company in the first place.

1 ALSO RETURNED CREDIT CARD TERMINAL IN SEPT 2009, HAS BEEN CHASED FOR MONIES EVER SINCE, NOW OFFERING SPECIAL ONE TIME SETTLEMENT...394.39,
BUT VERY SCEPTICAL...

That should read - 'don't know' at the beginning of the previous post. Sorry typing error!

Don't know if this will help in any way, but we have had an awful time with this shocking company Forrester Holdings. We sent back their (faulty) equipment and paid them up to date. But we get bill after bill demanding money (amount increasing all the time) and have sent in several complaints letters which they never acknowledge in any way. They are just disgusting bullies!
So now, each time they send in another demanding letter, I am sending them an invoice for the the custom we lost due to their equipment not working. I will increase this amount on a regular basis (which is what they threaten us with) if they fail to pay up.
Any-one else having problems could possibly send them in invoices demanding money for the stress they are causing, or the time wasted in dealing with their nasty threats. Perhaps if enough of us do this they will back off.
Also, if WATCHDOG get enough complaints about them they will act on it - so if you have a moment why not email watchdog?!
Good luck

my original contract with hypercom expired years ago. they now have sent paperwork demanding i sign a new 4yr contract.they are impossible to contact by telephone and do not reply to "e"mails. O.F.T and the F.S.A have the power to deal with them!why have they not done so?

An update of my experience with these American gangsters.
I wrote to the Chairman of Lloyds Banking Group and received a reply from an underling who said they had no control over the activities of Forrester Holdings but volunteered to put money in our bank account so that we could pay them off!
This week I actually received a letter from the Forrester Holdings employee who telephoned me last week chasing payment of £64 when I demanded that she put in writing exactly what the payment was for. Her name is Rachel Essendoh, Forrster Holdings LLC, 132 West 31st Street, 13th Floor New York 10001, USA.
My response to their claim is that they are demanding money for a period when we were paying another provider of the terminal who was approved by Lloyds TS Cardnet. As the Forrester terminal was not at that time approved by Cardnet, they failed to provide the service they contracted to provide.
DO NOT GIVE IN TO THESE PEOPLE - WASTE THEIR TIME AND MONEY BUT NEVER PAY - We still do not know of any occassion when they have dared to take it near an English Court.

I'm writing again to cancel my contract with CPS & FORRESTER UK,

not happy with the service and aslo a few hidden charges are popping up here and their,
now i'm facing that i was sold this contract on false pretenses, were i was told i would have a
18 month contract as my shop lease was a short lease and had only 18 months left, , so i put this forward to your sales person
and i was told that is not a problem as this is only a 18 month contract, , but infact as i'm now told buy your self that it is 24 month contract,
i dont see why i should get chraged for it as the contact was not provided to me on correct information .
i suggest CPS & FORRESTER UK to finde out who the sales person that it was, that gave me this contract on false pretenses and make
him pay for it, as i will not pay any more money to your self and have now canceld all my direct debits.

i wrote two letters again to cancel my contract with CPS,

not happy with the service and aslo a few hidden charges are popping up here and their,
now i'm facing that i was sold this contract on false pretenses, were i was told i would have a
18 month contract as my shop lease was a short lease and had only 18 months left, , so i put this forward to your sales person
and i was told that is not a problem as this is only a 18 month contract, , but infact as i'm now told buy CPS & FORRESTER UK that it is 24 month contract,
i dont see why i should get chraged for it as the contact was not provided to me on correct information .
i suggest them to finde out who the sales person that it was, that gave me this contract on false pretenses and make
him pay for it, as i will not pay any more money to your self and have now canceld all my direct debits.!

Further to my post of yesterday. Our Lloyds TSB Bank Manager where we have our four accounts (business and personal) refused point blank to do anything to help or to get involved at all. Told us to deal direct with LloydsTSB Cardnet.

My company is small and is receiving the same treatment from Forrester. Lloyds TSB Cardnet gave us no option but to cancel with Forrester and sign up a rental agreement with another company. I managed to find someone at Cardnet who has compiled a record of returned machines serial numbers so at leat we were able to prove it was returned. But they are still chasing us for monthly rental payments. It is now June 2011 and another threat arrived in the post today. I am going to attack Lloyds TSB who got us into this mess. That will include a sit-in at our local branch where we have four accounts.
Telephoning the LloydsTSB Cardnet person who fixed up the latest contract gets no response.

keep you informed

thanks very helpful
we have been receiving PAYMENT ON DEMAND letters for a contract which we cancelled in 2010 and returned the machine.
in December of that year. After a telephone message I finally managed to get someone on the phone who agreed that the contract had been cancelled but that the machine had not been received by them until February 2 2011. But that I still owed them One quarters rental.

I had initially contacted Loyds Bank Cardnet who were responsible for the initial contract and for our new contract with a different leasing company.Managed to find the original Rep from Cardnet who had visited our shop and signed us up for the new lease.she agreed that the terminal had been returned and the contract cancelled.She told me to return the demand to Forrester and send copy of my cancellation
letter which I did. and to contact her if I received any further demands.
Unfortunately I am still receiving demands and my contact at Lloyds seems to have disaappeared
See what happens next. See if Forrester send me an invoice for the Quarters rent.
Back to Loyds I think since they are responsible for the whole mess

NEW CONTACT TO VENT YOUR FRUSTRATIONS!

Alexandria Aponte Tel – [protected]

Email AlexandriaAponte@forresterukholdings.com

GIVE HER HELL,

X

FORRESTOR UK HOLDINGS SHOULD NOT BE IN ALLOWED TO BE IN BUSINESS.TNT LEGAL SERVICES AND SLOANE PORTLAND ASSOCIATES WOULD BE WELL ADVISED NOT TO DEAL WITH THE COMPANY WHO CAN NOT UNDERSTAND PLAIN ENGLISH.

i THREATENED TO SUE THEM FOR HARRASMENT AND COPENSATION. THAT GOT THEM OFF MY BACK.

Am having similar problem. Billed for rental on equipment that we no longer have. cannnot speak to anyone except beligerent American. for 18months have asked for their comments in writing. not one letter. am also going to court, and would be interested to know your progress. Cheers Martyn

We are having a long drawn out campaign with this company. They are rude, ignorant and plain stupid when you try and explain that you do not and never have had a contract with them. I'm going to meet them in court as I am sick to the back teeth with their harassment. We keep receiving demand notices for equipment that we no-longer have and that was rented through another company.

Any info you have that can help me with my case will be gratefully received.

UNDER BRITISH LAW ALL SOLE TRADERS AND PARTNERSHIPS CAN LEAVE ANY BUSINESS CONTRACT AFTER A 18 MONTH PERIOD - WITHOUT ANYTHING TO PAY - YOU MUST PROVIDE ONE MONTHS NOTICE AT 17 MONTHS AND THAT IS IT. THIS HAS BEEN LAW SINCE 1972 - THE CONSUMER CREDIT ACT - PLEASE LOOK IT UP AND IF YOU WANT AN HONEST PROVIDER PLEASE GET IN TOUCH WITH ME, KERRY JONES ON [protected]

Im am in the same boat, i think lloyds should be helping customers out now, its easy to send demands to small companies but if lloyds TSB would get involved it could help and it was the bank that put me it contact with Forrester in the first place.

My Contract ended in September 2014, I gave them 12 months notice to terminate then 6 months notice, I have 42 pages of correspondence, Carolyn who I have just spoke to tells me they bill in arrears and even though my contract ended in spetember I have today received an arrears letter for 3 months to date, I have paid them once more with a copy of the phone call that as long as my card isn't stopped this account is closed OMG
PLEASE DO NOT SIGN WITH FORRESTER THEY AREA RIP OFF

Well I have just been reading all your posts, I have just started on the road of sending my machine back. I have been e-mailing to see what I have to do, they have put an attachment letter on as I have not received one through the post. Now I have a different Address for them I have Unit 20, Britannia Industrial Estate Poyle Road, Colnbrook, Slough, SL3 0BH.
AND THEYWANT £95 off me. But the return Address for the Machine is in Ripon North YorkshireHG4 2RN So before I even start this process I really don't know what to do.
Very Confused

£600 not 6 m

I am in the same boat .I have been with cardsave for 12 years who originally used Hypercom machines we were then transfered from them to Forrester . I have recently changed terminal providers so needed give notice to cardsave ... no probs there until it came to the collection of the terminal which they informed me would need to go back to Forrester and i would need to contact them to arrange collection . On phoning them they inform me i will have to pay over £600m to get out of contact as i have only been with them 14 months . I am not aware i have signed any contract with them and have asked for proof of this . Having read this forum i am now VERY worried as to what to do next ... do I Pay ? Do i send the terminal back? Am very frightened ... Please help anybody

I cannot even start to say how useless, uncaring, unproffessional, FORESTERS UK HOLDINGS are, I have 8 visa machines and I would rather eat my own kids rather than give them any more business.
I am now 3 years out of contract and they are still haunting me.
They are sale prevention officers with no after sales skills at all.
Stay away from them if you value your sanity.
AAAAGGGGHHHHHHH

David Pearson Western Electrica; Plymouth UK

Have cancelled my contract due to ill health! They have already started to threaten me with court proceddings! I cancelled my Direct Debit straight away thankfully. Will have to wait and see what happens next? JB Wales

I am having the same problems with Forresters they never reply to emails phone call, they are demanding money I do not owe! I canceled my contract in August this year I gave them one months notice as I had been with them for 7 years that was all that was needed. I have sent so many emails, and they still t refuse to release from the contract unless I pay £156.00. That was the lastest demand. Can anyone help?

Looks like I am not alone ! I spoke to Mark at Forresters (in the US) and followed their instructions to the letter in returning the terminal, and made sure it was within the rental period I had paid up to which ended on the 29th October 2010, I checked this date with him to make sure. I sent it by courier (checked this was ok too) & it was signed for on the 27th October 2010. I then received a letter a few days after this saying I still owed them for the next quarter's rental of £61.34. I rang to say it had been returned, and the person I spoke to at Forresters said it had been returned to them on the 4th November, in other words - in the next quarters rental period ! I then emailed proof that it had been signed for and all went quiet again. I have now received a request for this so-called previous balance of £61.34 and another one for lease payment of another £61.34 giving a total of £122.68 and the threat of yearly interest payments of 2% on top ! I rang to complain again and they are on holiday today 26/11/10. It says leave a message which I tried to do but then cuts you off so you can't even leave one !

And do you know what ? I actually knew they'd try this on. I hadn't read all these problems beforehand, I just had an inkling this would happen and that'd they'd try and get more money - I just knew it and it turns out I was right ! We'll see what happens now, but they're not getting a penny out of me !