The complaint has been investigated and
resolved to the customer's satisfactionResolved Forman Mills — Layaway
resolved to the customer's satisfaction
On 8/7/09 I took my 3 children ages 15, 12 & 4 years old to get their school clothes for the upcoming school year. I placed all the clothing on layaway that day. To take them all shopping in this store took almost four hours because I was buying or laying away anthing that they could not fit. I go to pick up their school layaway that was packed up in 2 boxes and was about $250.00 and they could only find 1 box after we stood there for about 45 minutes waiting to see if they could find the other box!!! Then they come with the lame excuse that they had a flood, the box got wet & the clothes were removed from the box!!! Where are the clothes... Your guess is as good as mine!!! The stuff that was in the box that they could find were underwears, hats, belts, a diego bookbag & a dress shirt!!! Is this what i'm supposed to send my 3 kids to school wearing? The front end manager offers me a 20% discount for the stuff in the box that they could find & another 20% discount for when I bring my kids back to school shop again!!! This is unacceptable because I am disabled & bringing them out the first time wiped me out!!! The reason for going out on a friday afternoon before everybody got off work was to avoid the back to school rush!!! Now that school is right around the corner, people are taking off of work to take their kids school shopping!!! I am very upset by this whole situation & am going to file a formal complaint with this company directly!!! I am going to have to file through the mail because there is nothing on their website where you can do so!!! So for all of you that are planning to put clothes on layaway at forman mills, ask them to place your items in water proof containers!!!