Fogo De Chao review: Incomplete takeout order

I ordered the "Celebration Experience" from Fogo de Chao, Dunwoody, GA to pick up at 10:45 am on 12-24-2022. Order # [protected]. The package included steak, chicken, mashed potatoes, asparagus and dessert. With tax and tip I paid $150.00 and paid via gift card.

I arrived at Fogo de Chao at 10:45 and waited 30 minutes until I finally received my order. I asked the server who gave it to me if everything was in the bag and she assured me it was. When I arrived home (I live 25 miles away), the chicken and the mashed potatoes were not in the bag. I called the Dunwoody restaurant and was given the option of going back and getting the missing items or receiving 2 gift cards for a meal each which the manager would email to me. Since it was almost Christmas Eve, I did not have the time to drive back to the restaurant to pick up the food they erroneously did not give me so I opted for the gift cards. I received no email from the manager, so I issued a complaint on the Fogo de Chao website on December 29, 2022. I have had no response from the corporate office.

My Christmas meal was ruined because of the negligence of the employees at Fogo de Chao who packed up my order.

My name is Bernadette Reed, [protected]@yahoo.com [protected]

Thank you,

Bernadette

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