The complaint has been investigated and
resolved to the customer's satisfactionResolved FM WINDOWS — Failure to replace defective windows under warranty
resolved to the customer's satisfaction
FM windows replaced all our windows a few years back. One of the reasons we purchased windows from FM Windows and Doors was because they had a lifetime guaranty.
A few of our windows need replacement. The inside rubber sealant has begun to buckle in between the panes of glass.
We contacted the sales representative who we had dealt with back near the end of 2008. He left a voicemal for us that the replacement windows had been ordered and received but could not be installed until the new year. This never happened. We have tried calling the sales representative a number of time this year and have left messages. None of our calls have been returned.
I have now sent a number of e-mails to the head office and they do not respond back either.