The complaint has been investigated and
resolved to the customer's satisfactionResolved Fitness USA — membership scam
resolved to the customer's satisfaction
Fitness USA is operating a SCAM ad. My 15 yr old daughter wanted to join for the summer to get in shape so I took her down to Fitness USA at Stonestown San Francisco in June 2009 and I agreed I would be charged $19 a month to month basis - no contracts needed - as stated in their advertisements. I only needed to pay first and last month fees $49.90). My daughter only needed to workout during the summer months because school was out. I made this very clear to the person who signed me up, Jennifer. She said it was not a problem and is very easy - if I really do decide to cancel the membership, I can do so given without paying any penalty fees as long as I give a formal notice 30 days in advance. I had told her I want the lowest and cheapest plan for a student during the summer then she told me she upgraded me to Executive Member for FREE anyways.
I sent my letter to the headquarters to cancel the membership (certified mail). I then received a letter from Fitness USA telling me they are sorry to hear about my cancellation but you now own a monthly fee of $28.95 plus the East Start Amount Due $231.60 (which was a addendum which I did not get a copy ).
I'm going to send a letter to the company explaining the problem.
If no results I guess I'll be in contact with the local TV station "7 on your side" or CBS 5 investigates. Maybe a camera crew and public broadcasting is what Fitness USA needs to shed some light to the consumers on what kind of SCAM they are running...
All my daughter wanted to do was work out and stay healthy.
How could this company be in business for this long?? Those employees should be ashamed!!!