The complaint has been investigated and
resolved to the customer's satisfaction
FirstSource AdvantageTerrible company


Mervyn's closed in our area several months ago. I had not shopped there in almost 2 years, & had not received any bills from them. On Thursday, April 2, 2009, I received a call from a woman who said she worked for firstsource, a collection agency trying to collect $20.41 that was a bad debt from Mervyn's. I said that I had not shopped there for quite a while & had received no bills. She quoted an address, where I had never lived. In fact, it is a shopping center. I said that I was sure that I had not made a purchase, that I had purchased a home recently with no credit issues. I would pay if she could send me an itemized statement & if I had made the purchase. She said she would send me a statement, verified my address. Why was I called before a statement was sent? I asked that she note my account that I not be called again. Another call on Friday, April 3, 2009, same dialogue. Monday, April 6, 2009 a third call from India. I explained again. So many calls so close together is harassment. He said it was not harassment, just doing his job, and that he 'gets his money from you (me)'. Informed him I would report him to dept of Consumer Affairs & hung up. Then went online to look for Mervyn's and found this site.


  • Mr
    MR. allways right Sep 11, 2009

    look it is the job of the collector to collect the money that U OWE to them or there clint that they are working for if u don't have the money then don't run up the bill. Also they can call as much as they want just no twice in a day unless u give per verb to do so. Remmber u owe there client money that U TOOK and signed a writen agreement the u would pay back the money. As far as a wrong address it's nothing it happens all the time people move if u were current on all ur bill and responsable u wouldn't have that problem. o ya the other thing is is that they also have the right to call anyone in ur family if they find a # for them so if u ignore ur bill or the call they can and have the right to call anyone in ur family. how ever they can't disclose the nature of the call and only can ask to take message or ver phone # or address. people just pay ur bills

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