First Insurance review: No commnication poor judgement

I have a policy with first insurance of hawaii there was a claim ...
That was frivolous! instead of doing an investatigation ramon ilustre just paid out the claim. I was contacted months later to pay the deductible . Ramon ilustre had not conducted a thorough investatigation ! he doesnt anawer my calls or my emails im very dissappointed of his poor work. I no longer use first insurance of hawaii and beware of ramon ilustre !