First Franklin FinancialRude, unhelpful

A
This review was posted by
a verified customer
Verified customer

RUDE - NO CUSTOMER SERVICE - NO HELP W/ARM LOAN!!!

We ended up somehow getting into an ARM (adjustable rate mortgage) and then have been DOWNRIGHT rude in their lack of help. They said they are not refinancing anymore and they just send you to a pre-foreclosure hotline where you have to pay a huge fee and provide a million documents just for them to review your loan to see if they will help. They most likely turn you down and take your money. They have been so rude and with PRIME/interest rates down -- they are raising my payment again. They DO NOT care if we can make them or not and most likely we are going to have to foreclose on our home. These people are heartless...DO NOT USE THEM AS YOUR BANK!!!

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