FirestoreOnline.comAvoid ordering from these people at all cost

This review was posted by
a verified customer
Verified customer

I ordered some women's paramedic pants and boots from this website. I received a phone call from them a few days later (waking me up as I work nights) to tell me the size 8 pants I ordered would be on back order for 10 days and did I want to change the size as the 7 was in stock. I declined. The next day I received an email from them trying to get me to change the size, again I declined. The next day they woke me again to try to get me to change the size. I had ordered up one size to be safe and the customer service rep went on and on about how they were true to size and did not shrink so I could get away with the size 7. I finally agreed to change sizes as it was clear to me they would continue to harass me until I did. The next day my boots arrived and were fine. Twenty two days later I had still not received my pants. I called and left a message which was not returned. The next day I called and got a person who said he would "look into it and call me back" I verified he had my correct phone number, he did not call back. The next day I received an email stating the pants had shipped (after I called). A few days later they arrived and are to small. Now I have to pay return shipping to get them back to them and shipping again to get the correct size I ordered in the first place. This will cost me triple shipping not to mention the time wasted and lost sleep. Avoid ordering from these people at all cost.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.