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Fandango Customer Care Service

Fandango, LLC

12200 W Olympic Blvd STE 400
Los Angeles
United States - 90064-1047

Customer Support Phone Numbers

+1 866 857 5191 36 24
+1 310 954 0296 0 0

Fandango Complaints & Reviews

Fandango / use of gift card

FPD on Sep 18, 2017
Friend gave us a Fandango gift card. Thought I could use like ANY other gift card I'd ever received. Just take it to the business & redeem it. Figured a couple tickets & some food from the concession stand. Wrong. Can only be used for tickets, and those have to be bought online. Okay, so...

Fandango / refund on tickets/terrible customer service

Jenni Nguyen on Sep 17, 2017
Earlier today (09/16/17) I purchased two tickets to the movie It at 10:25pm. I was on the way to the theater and my front tire on the passenger side decided to pop. Being more concerned about my tire, I was distracted trying to get my car towed. After the problem was solved. I then contact...

Fandango / exchange

oxoxzz on Sep 3, 2017
I purchased 2 tickets for a Sunday show, then my husband told me he couldn't go today..I called within 30 mins to exchange for Tues...they told me they would give my a Fandango credit and I could repurchase, which I did.. The problem is there is a credit on the acct of 5.50 and when and if I...

Fandango / ticket purchases

MFHKTJ12 on Aug 6, 2017
I tried a month ago to purchase tickets using a gift card and found out the movie theater we use you can't purchase the tickets online. So we decided we would try a theater that participates in the online service. I tried 5 times to purchase tickets online and kept getting an internal...

Fandango / refund

Tasha829 on Jul 27, 2017
I purchased tickets for planet of the Apes we were not going to make the 340 show I called in enough time before my showtime I was on hold 45 minutes all I wanted was to switch from the 340 show to the 440 they said they had to send something to corporate, and I would hear something in...

Fandango / purchase of movie tickets

stosh lefczynski on Jul 26, 2017
On 7/21/2017, I bought three tickets online for Dunkirk at AMC Schererville Showplace 12, (Confirmation number A0177074469). When printed out it says to take the "Print at home ticket directly to the ticket taker". Your policy was not followed by that theater, we were told to go to the...

Fandango / 2 complaints. 1: promo code problem. 2: fandango complaint line is only sales pitches.

M M Hartman on Jul 5, 2017
Vons Monopoly: I won the maximum 15 discounts of $5 off per movie. Clearly stated Promo Codes expire 7/31/17. Today is 7/5/17. Site appears down. Rip Off! Tried to complain to Fandango Customer Phone Number given me by onside manager on duty. Currently having difficulty reaching actual...

Fandango / no refund or exchange once you pay

eelitna on Jul 1, 2017
Yes, I missed the movie and was not allowed a refund or exchange due to a harsh policy...so, they just steal your money and it's okay?? "Massage Envy" did the same thing and they were hit with a "Class Action Lawsuit." This is outrageous! I tried talking to them by phone...the phone just...

Fandango / refund

Lmmdenny on Jul 1, 2017
I had a good experience with Fandango up until my very first time missing a movie because the parking lot of downtown Long Beach was packed and congested. We spent a good 30-45 min past the show time looking for parking while I tried to get tickets refunds because I knew we wouldn't meet...

Fandango / unable to refund or exchange

Jesson franklin on Jun 21, 2017
Today I bought tickets to see a movie at 1230 on fandango and checked out as a guest. Once I realized I wasn't going to make the movie it said it was too late. This was my first time missing a movie and wish I would have known sooner so I wouldn't get ripped off. I got home and had to get...

Fandango / ticket refunds

Sgatewood on Jun 17, 2017
I went to the theater and couldnt find confirmation # in. My phone and didn't have debit card with me that I purchased tickets with. So I called the customer service # no answer. I went ahead and purchased tickets to wonderwoman for a later time. And my phone died in the process of calling...

Fandango / transfer

Dame1989 on Jun 17, 2017
I have been trying to contact phone and via email I have an issue where I purchased 2 tickets to all eyes on me but come to find out it was for the wrong theater. It was suppose to be at regency 12 in Florence AL me it say sanantonio Texas theater insted so I need someone to call me...

Fandango / poor customer service

PGAmaTx on Jun 15, 2017
Crooks! Reserved seats far too close to the screen-left & attempted to get refunded by phone... Put on hold-hell for more than forty minutes! Told a refund isn't possible because... The movie had already started! Huh? If it seems like a scam... It is! Crap-hats refuse to refund because...

Fandango / charged me and never gave me my credit

Toninj71 on May 13, 2017
They are liars and are robbing movie goers. I purchased tickets and couldn't make the show so I cancelled and requested my fandango account to be credited. I never recieved an email confirming this and when I checked my bank account fandango charges were taken from my bank for $28.48 so...

Fandango / fandango charged me and I got no tickets

Michelle Capetillo on Apr 17, 2017
I tried buying movie tickets through fandango website but everytime I was done it said error, I tried twice, so both times I was charged but I received no email or tickets, they still took my money. I called and told them about the problem and they just left me on hold. I want my money...

Fandango / holding funds no tics son can't go to movies

Whitehead36 on Apr 16, 2017
I attempted to purchase tickets for Boss Baby as the last activity for my son before heading back to school after spring break. I received and error stating that I put in the wrong zip code but my card was still charged. I was basically called a liar by the supervisor I spoke to and she...

Fandango / no ticket received until after movie started. refund me

Diane Abrahams on Apr 14, 2017
I purchased my ticket at about 2:15pm. Movie was at 2:30pm. No ticket sent via email or appeared on my account. On hold with fandango for 10 minutes until a rep (Natalie) picked up to transfer me to a surpervisor (Elizabeth) after denying my exchange. Supervisor would not exchange and...

Fandango / fandango and their customer service

Jovani on Apr 3, 2017
So this past Saturday I went on line and booked 4 tickets to watch boss baby at a theater that requires you to reserve your seats. The following day we drove 1 hour to the city the theater is located at, we got there and went to find our seats. Someone was already sitting in them though, I...

Fandango / unfair refund policy/customer service/i've never written a complaint on a company until today

J. Nickole Hawkins on Apr 1, 2017
I purchased 2 tickets to see "King" in 3D for my son and I. A glitch in the fandango app defaulted my tickets to the wrong theatre, even though I selected the right theatre. Because there was an extensive wait time to speak with a customer service agent, I ended buying 2 more tickets at...

Fandango / movie tickets I could not access at kiosk

Stephanie Lockridge on Mar 18, 2017
I purchased tickets for Beauty and the Beast in Feb. went to movies last night and could not access tickets ! I had two children waiting to see the movies and it would not accept my credit card ( I bought through pay pal-but my account is linked up with my Wells Fargo Credit card) it would...

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