Family Dollar reviews & complaints 1
View all 2288 complaintsFamily Dollar - Very poor customer service
On Saturday Feb 22 2020, I went in the Family Dollar to get laundry detergent, the shelves were practically empty. I eventually found something i was satisfied with then walked to the counter, but before i could even get to the counter good A female associate snatched my detergent off the counter, shook it and yelled and said these bottles don't even come this full, i said what are you talking about, she said that i poured detergent from another bottle and that she saw me on camera doing it which was a blatant lie. She went ranting and I continued stating my case and defending myself against those theft accusations in which I'm still pissed about, she told me "that's all they do is steal"then told the cashier ring her up so she can hurry up and get out, i paid for my items and i left. As i proceeded out the parking lot feeling hurt that this girl not only called me a thief but a liar too which wasnt the truth, i no longer felt like this store deserved my money or no one else's for that matter. So i went back and asked for a refund.At that time the cashier got really nasty with me and told me, " well why did you even buy it if you was gonna bring it back, i told her to just give me money back and i left. The whole experience was exhausting and humiliating to say the least but the worst part is that i got accused of stealing laundry detergent and that she saw me on video doing it. I have never stolen anything in my damn life, and how dare these girls treat me like they did. The service was nasty and very unprofessional, they don't need to work with the public. The attitudes was not appropriate for customer service. I will be seeking an attorney to determine if anything can be done about the accusations and alleged video.
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