Factory Outlet Store reviews and complaints 3
View all 136 complaintsFactory Outlet Store - false advertisement & fraud
I have purchase Panasonic rechargeable Batteries; The Batteries shown on the Web Site showed the Panasonic Logo; I have received Batteries that are generic with no Manufacturer Label! I called the Customer Service Department and they agreed to return the Merchandise; the received Email/Form, however, indicated a policy of 15% Processing fee and shipping Cost deduction; I called the Customer Service Department again to protested their Policy; the response was to transfer me to another Line; It was an Answering Machine stating "to call another time!." The referring CS representative stated that I have reached the Sales Department and they do not handle CS returns; this is the same Department which handled my first Complaint!.
I have decided to write a review on the Web site; of course, my review was not published; I have read one review that stated the following,
"Best Preferred
Written By: Hannah
Every time the battery of my KX-TG6433T cordless phone needs a replacement, I prefer to buy only the Panasonic HHR-4DPA NiMH AAA Battery."
The above comment clearly provide the impression that a Buyer is purchasing a Panasonic Brand Name and not a generic Made; I firmly believe this company is engaged in false advertisement and in your face fraud upon the Public; I hope Panasonic take legal Action against this Web Site. Providing the impression that a Consumer is getting a Brand Name while showing the Panasonic Logo and getting a generic merchandise is fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
Factory Outlet Store - complete ripoff..!! buyers beware..!!
DO NOT.. I repeat.. DO NOT buy from them.. these guys run a scam.. they operate under many different business names like OnlinePhoneStore / http://101phones.com / GoGoTech and many many more..
I bought an item from them which came in broke and when I spoke with them they said I can return it to them for full refund and will reimburse shipping cost for return.. but once they received it their attitude changed.. charged me 15% restocking fee and did not even pay for shipping..
the item i had bought cost $200.. so they charged me $30 for restocking and it cost me $15 to return.. so overall I lost $45..
when I called my credit card to cancel the charges, they couldn't do it either because they have a fine print on their website saying that they will charge 15% for restocking no matter what condition..
I told them I returned because item came in damaged.. so how is that my fault.. they replied, its not their fault that its damaged..!
google them for reviews.. type in pricebreak reviews and you will find mostly negative reviews..!
do your research and make sure you find out all the names under which they do business..
what a ripoff..!
The complaint has been investigated and resolved to the customer’s satisfaction.
after reading comments im a bit nervous...i just ordered an alarm clock for my daughter and I just want to know when its going to arrive. When I called the said it shipped but couldnt give me a tracking #?
I ordered a new Garmin Nuvi 3790LMT GPS.
I paid $55 for 2-day shipping - no complaint on time.
They sent me a Refurbished unit, which I did not want or order.
My invoice does not show a Refurbished unit.
I did not ask for my shipping charge back, but I refused to pay for shipping it back.
The supervisor of Customer Support said it was against their policy to pay for return shipping. They said that there was a - R next to the product, which their policy says is Refurbished. My invoice did not have a - R, only the packing slip!
I have challenged the entire payment, including the shipping charge on my credit card.
In 10 years of purchasing online, I have never run into this kind of business practice before. In my opinion it is fraud and therefore I will fight, in court if necessary, to protect myself and others from this reseller.
Factory Outlet Store - defective merchandise
Should have checked for complaints in advance. Bought a Plantronics voyager pro bluetooth headset advertised as new, not in original packaging. Worked one day then battery died. Will not hold a charge. Advised by Plantronics that factoryoutletstore.com is not an authorized seller, which is fine. However, also indicated specifically that they have received other complaints about Plantronics items sold by this website. Avoid was their recommendation. FOS.com did immediately send return authorization form to my email address. Returning for refund. Will update if refund is not posted in 3 to 5 business days as promised.
The complaint has been investigated and resolved to the customer’s satisfaction.
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YOU HAVE REFUSED TTO GIVE ME MY REFUND ON ORDER NO.3811701E, AFTER I MAILED IT TO YOU WITH TRACKING NUMBERS, AND AFTER CALLING YOU MANY TIMES...TOUR EXCUSTE IS THAT YOU COULDENT FIND IT, AFTER THE USPS HAS ASSURED ME THAT IT WAS DELIVERED, AND SCANNED AT YOUR ADDRESS...
I ordered a power cable for a hummingbird lcr 4000 fish finder. You sent me the wrong part. I called and was told that you didn't have the right part and to send it back for a refund. I did and paid $9.85 shipping. You then refunded me $31.10 less than I paid for the wrong part. Why am I penalized for your mistake?
I understand your problem, and you are correct. ANY unknown mail order place selling small items is suspect as to what you will receive. However, as far as the batteries themselves: I have owned six Panasonic cordless phones, and I can tell you, that their branded batteries (whoever makes them, wherever they are made), are no better than other brands: General Electric, Energizer, Duracell batteries. I've had genuine Panasonic batteries go bad in less than a year, and NO SERVICE GIVEN by Panasonic at all, just hogwash from their customer service setup in India. Go on Ebay, and buy the same batteries from the brands listed above for a fraction of the price.