Factory Outlet Store review: false advertisement & fraud ( 3 comments)

I have purchase Panasonic rechargeable Batteries; The Batteries shown on the Web Site showed the Panasonic Logo; I have received Batteries that are generic with no Manufacturer Label! I called the Customer Service Department and they agreed to return the Merchandise; the received Email/Form, however, indicated a policy of 15% Processing fee and shipping Cost deduction; I called the Customer Service Department again to protested their Policy; the response was to transfer me to another Line; It was an Answering Machine stating "to call another time!." The referring CS representative stated that I have reached the Sales Department and they do not handle CS returns; this is the same Department which handled my first Complaint!.

I have decided to write a review on the Web site; of course, my review was not published; I have read one review that stated the following,
"Best Preferred
Written By: Hannah
Every time the battery of my KX-TG6433T cordless phone needs a replacement, I prefer to buy only the Panasonic HHR-4DPA NiMH AAA Battery."
The above comment clearly provide the impression that a Buyer is purchasing a Panasonic Brand Name and not a generic Made; I firmly believe this company is engaged in false advertisement and in your face fraud upon the Public; I hope Panasonic take legal Action against this Web Site. Providing the impression that a Consumer is getting a Brand Name while showing the Panasonic Logo and getting a generic merchandise is fraud.