Extreme Restraints
reviews and complaints

Extreme Restraints, a platform specializing in extreme sex toys and bondage gear, has garnered mixed reviews from customers. While some users appreciate the wide selection and fast shipping, others have expressed dissatisfaction with customer service and pricing policies. It's evident that the platform offers unique products that cater to diverse needs, but issues like pricing discrepancies and unresponsive customer service have left some customers frustrated. Potential buyers should consider these varied experiences before making a purchase decision.

I've ordered from ExrtremeRestraints before without issue, This time I tried 6 times without the order completing, and when I tried to contact them, it preventing me from completing the message... very frustrating.

Fairly large selection with reasonable prices - I like this site as it is one of those purely online stores with fairly good selection of gear. The best part of the site is the large variety of dungeon furniture which is hard to find at decent prices. Overall, I think this site has great bang for the buck. Merchandise is of good quality as well.

Seems like I'm in the minority, lol.

There were problems with the shipping, but it seems more to have been UPS than Extreme Restraints. It was a huge headache. Ended up having to pick it up at a nearby UPS location.

Nevertheless, I've ordered twice from this website, and I've got no complaints. Items are exactly as they appear in the pictures. Good quality -- you definitely get what you pay for.

Sending is extremely discreet. It comes in a simple brown box, taped (so you can tell if someone opened it), with just your name and the initials XRLLC.

4 stars, because I didn't receive an email when it was shipped, so I had to manually check on the website, but that's just being nitpicky.

Overall, excellent service!

I recently made a purchase from Extreme Restraints, an online store that sells a variety of sex toys. I was excited to receive my order, which included items for myself and some women I work with in a remote community. However, my excitement quickly turned to frustration when I received an email from the company stating that my order was undeliverable at the previous address.

I had already informed them that there was no courier service in my area, but they still sent it via courier. This made it impossible for me to receive my order. I waited for two months before receiving the email, which was a long time to wait for something that I had already paid for.

To make matters worse, the company wanted me to pay an additional shipping charge even though the initial mistake was theirs. They refused to offer a refund, so I was stuck paying the extra charge. I provided them with my new address and specifically requested that they send it via regular mail, but they still sent it via courier.

I am extremely disappointed with the service I received from Extreme Restraints. They have shown complete incompetence in handling my order and have failed to provide me with the products I ordered. I would not recommend this company to anyone and will not be making any future purchases from them.

I recently stumbled upon Extreme Restraints and decided to give it a try. After browsing through their products, I noticed that most of the reviews were positive. However, even the reviews that gave the products a one-star rating didn't seem completely dissatisfied. Intrigued, I decided to purchase a few items.

Unfortunately, most of the products I bought ended up breaking or being so bad that I had to throw them away. I tried to leave reviews on the website, but they were never posted. I understand that they don't do returns or refunds, as stated in their terms of use, but I was surprised to find out that they also screen reviews.

I followed the rules of writing more than 25 words and avoiding profanity, but my honest review was not posted. I simply stated that the item did not do what it claimed to do. It's disappointing that they only post positive reviews, as it doesn't give customers a clear idea of what they're buying.

Overall, I wouldn't recommend Extreme Restraints. While some of their products may be decent, the lack of transparency and the fact that they only post positive reviews is concerning. It's important for customers to have access to honest reviews so they can make informed decisions.

I recently made a purchase from Extreme Restraints and opted for the snail mail shipping option, which was supposed to take 7-10 days. However, to my surprise, my items arrived in just 4 days! I was thrilled with the speedy delivery and couldn't wait to try out my new toys.

However, when I checked my bank account, I noticed that I had been charged over $70 instead of the $40 and change that I was expecting. It turns out that I had been billed for express shipping, even though I had selected the cheaper option. I was frustrated and confused, as I had not intended to spend that much money on my order.

When I called customer service to inquire about the issue, I was met with a rude and unhelpful representative. They insisted that I had selected the wrong shipping option during checkout and that it was my fault for not paying closer attention. I knew that this was not the case, as I distinctly remember seeing the lower price when I submitted my order.

Overall, I was disappointed with my experience with Extreme Restraints. While I was pleased with the fast delivery of my items, the billing error and poor customer service left a bad taste in my mouth. I would caution others to be wary of this site and to double-check their orders before submitting them.

I recently made a purchase from Extreme Restraints and I have mixed feelings about my experience. On one hand, I received my product very quickly, despite choosing the snail mail shipping option. However, I did encounter some issues with the shipping process that left me feeling frustrated.

Firstly, I requested email notification of my package's arrival, but I never received it. Instead, I received a text message from my father informing me that I had received a package with "something hard inside". This was confusing for a few reasons. Firstly, the package was not supposed to be delivered to my father's house - the billing address - but to my new residence, which was the shipping address. Secondly, I was puzzled as to how my father knew that there was something hard inside the package. When I went to pick it up, I found that it was in a padded envelope.

To be honest, I was quite disappointed with this aspect of my experience. While I understand that mistakes can happen, I feel that if you're going to accidentally send someone's sex toy to their father, the least you can do is put it in a discreet brown box as per the website's instructions. I was satisfied with the product itself, but the shipping process left a bad taste in my mouth.

As someone who works for a shipping company, I know that it really isn't that difficult to ensure that packages are delivered to the correct address and in a discreet manner. While I appreciate the speedy delivery, I hope that Extreme Restraints can improve their shipping process to avoid similar issues in the future. Overall, I would recommend the product itself, but I would caution potential buyers to be aware of the shipping process and to double-check their delivery address to avoid any awkward situations.

I had a really bad experience with Extreme Restraints. I placed an order on 2/13 and paid extra for 2 day shipping, which should have meant that my order would arrive on 2/15-2/16. However, it took over a day for them to package and ship my order, so now it's not arriving until 2/17. That's not 2 day shipping!

I paid extra for a reason - so I could get my order before a certain day. But these guys took their sweet time to ship it, and then blamed their policy that orders after 1pm get pushed to the next day. Even if they shipped on 2/14, 2 day shipping should still get it to me by 2/16. That's not 2 day shipping, it's a scam.

It feels like I burned my money because they don't honor their promises. They won't even refund me the shipping fee or cancel my order. On top of that, their customer service is the worst I've ever experienced.

Because they are so horrible and don't care about their customers, I'm making it my mission to post about what happened everywhere and nonstop. Do not order from them!

I had a terrible experience with Extreme Restraints. I decided to place an order on their website for some items that I needed. I was on a tight budget, so I carefully selected the items that I could afford, which totaled about $35. However, I did not receive a confirmation email for my order, which made me a bit nervous. I decided to check the return information just to be sure that everything was in order.

When my order arrived, I was shocked to find that three additional items had been added to my order, totaling well over $200. I was absolutely livid. I had not authorized these items to be charged to my credit card, and I had never even put them in my cart. I immediately contacted Extreme Restraints via email and phone, but I was met with resistance.

The customer service representatives told me that there was "no way" that this could have happened and that I "must have" put the items in my cart. I was insulted by their accusations, and I felt like they were not willing to listen to my side of the story. I had not opened or touched the items, and I was ready to send them back immediately in their original packaging. However, they refused to accept the items back or refund my money.

I was extremely disappointed with my experience with Extreme Restraints. The customer service was terrible, and I felt like they were not willing to work with me to resolve the issue. I would not recommend this website to anyone, and I will never be shopping with them again.

I've been a customer of Extreme Restraints for a while now and I must say, I'm impressed. I've made over 5 orders, totaling over $1100, and I've never had any issues. Sure, some of the super cheap items I've ordered weren't of the best quality, but I always keep in mind that if you order something worth $6 and many other similar products are $30-40, there's a reason for that. It's sometimes just a gamble that pays off, and sometimes it doesn't.

Before ordering, I always ask many questions about the products to make sure I get exactly what I want. If the item is of value, they are always quick to respond (within a few hours generally) and are super friendly. Sometimes, certain things are the buyer's responsibility to know and understand, such as import taxes. But overall, I find that any time I've had an issue (such as an item not being received or a simple human error), I email them, let them know, and in the past, they have investigated and refunded or offered to reship. There's no point in getting upset; I make mistakes in my job, so they are entitled to also.

I've noticed that there are lots of negative reviews on here for XR, but I couldn't possibly have anything bad to say about them. I'm already working on my next order, and I don't anticipate any complications with that one either. Every order I've made has been very well packed and discrete, which is important to me.

Overall, I highly recommend Extreme Restraints for anyone looking for quality products and great customer service. They may not be perfect, but they are definitely worth giving a try.

If everything works, this site is good. But when it fails? Oh, boy do they suck.

Like DL. Below I ordered some items and chose the standard shipping, but when I looked at my receipt the site had changed it to express. Now I know that I didn't choose wrong because I was extremely careful about my choice because the same thing happened to me in September 2013, but I thought it was my fault back then.

So twice the site has changed standard shipping to express shipping at the last stage of ordering. And since you don't get a confirmation screen there is no way to stop is.

As soon as I noticed this I emailed them and asked them to change the shipping option. The answer I got was that this was not possible. I then asked them to cancel the order. This wasn't possible as well.

I then tried to get their "customer service" to acknowledge that there is a fault on their site (no such luck) and to refund me for the shipping charges. After fighting with them for a week I get told that I'd get store credit. That was a week ago and I've still not seen any store credit.

Oh, and since UPS sucks as well I haven't gotten my package yet and it would have been faster with standard shipping.

When Extreme restraints have your money they don't care $#*! about you. I would stay away from this company if I where you and go shop somewhere that cares about you as a customer.

I recently made a purchase from ExtremeRestraints and I have to say, I'm not impressed. I spent $214.25 on a variety of items and received a confirmation email shortly after. However, when I received my shipping confirmation email a day or so later, I noticed that only two of the items I ordered were listed. I assumed it was just a mistake and waited for my package to arrive.

Unfortunately, when my package did arrive, I was disappointed to find that I had only received the two cheapest items from my order. I checked my bank statement and saw that I had been charged for the full order amount, but had only received a fraction of what I paid for. I immediately sent an email to the company with copies of both my order confirmation and shipping confirmation, explaining what had happened.

Their response was less than helpful. They simply told me that my order had been shipped and left on my porch. I replied back, reiterating that I had received a package, but it was incomplete and that I was missing several items. After several days of back and forth emails, they claimed that they could only locate one order under my name and that it only contained the two items I had received.

At this point, I'm starting to feel like this company might be a scam. I sent them one more email, clearly explaining the issue and once again attaching copies of my order and shipping confirmations. I'm highly disappointed because I was hoping to have these items before the weekend, but now I'm not sure if I'll ever receive them.

Overall, my experience with ExtremeRestraints has been frustrating and disappointing. I would not recommend this company to anyone looking to make a purchase.

Hey there,

I recently bought a male chastity device from Extreme Restraints and I gotta say, I was pretty disappointed with the product. I mean, I chose this company over others because they offer a 100% satisfaction guarantee, but my experience was far from satisfactory.

I got the device for my husband, but he complained about it causing him pain. I had to drive an hour to his work location to unlock and inspect the product again. Turns out, the workmanship of the product was really bad. The metal where it meets to make the cage had unfinished edges that poked and rubbed, causing my husband discomfort. I would have never purchased this particular model if I had known it had rough edges that could cause harm.

My husband is now scared of this product altogether. This was his first device, and I fear that due to this horrible experience, it could be his last. I requested that they allow us to return the product so they could return it to the manufacturer. Since the quality of this device was so questionable, we also requested that they kindly allow us to not get this same device replaced. We wanted to purchase a different device that had no chance of harming him again.

We asked for a credit or even a partial credit toward the curve chastity device instead. I know that the price is more, and I will have to pay for the return shipping on the defective one, so I would be trusting their company again with my next purchase.

Unfortunately, the company did nothing to help us out, so I am now out over 100 dollars for nothing. I talked to another company that told me that they should have simply returned the defective product back to the manufacturer and offered me a full refund due to the injury aspect alone. So, I would not recommend ordering anything from Extreme Restraints. Instead, I suggest going to JT's Stockroom.

Hope this review helps!

Hello,

I am a customer that recently purchased a defective device from your company. Please do your level best to offer me a solution. I chose to make my purchase with your company over many others that I had shopped. I noticed that you offer a 100% satisfaction guarantee as well.

I did purchase a male chastity device and I have only had it a little over 24 HRS. I purchased this for my husband. He tried to wear it briefly, but he complained that it was causing pain. I had to drive to his work location an hour away to unlock and inspect the product again. He said that it was cutting or poking him. I looked and the workmanship of the product is very bad. The metal where it meets to make the cage has unfinished edges that poke and rub. I would have never purchased this particular model, if I would have know that it had rough edges that could cause harm.

My husband is now horrified of this product all together. This is his first device, and I fear due to this horrible experience, it could be his last. I would like to request that in light of the situation, that you please allow us to return this so you can return it to the manufacturer. Since the quality of this device was so questionable, we would like to also request that you kindly allow us to not get this same device replaced. I would like to purchase a different device that has no chance of harming him again.

We would like to get a credit, or even a partical credit toward the curve chasity device instead. I know that the price is more, and I will have to pay for the return shipping on the defective one, so I would be trusting your company again with my next purchase.

Please reply to let me know how we can possibly work this out, so that it is a win win for us all.

THIS COMPANY DID NOTHING TO HELP, SO I AM NOW OUT OVER 100 DOLLARS FOR NOTHING. I TALKED TO ANOTHER COMPANY THAT TOLD ME THAT THEY SHOULD HAVE SIMPLY RETURNED THE DEFECTIVE PRODUCT BACK TO THE MANUFATURER AND OFFERED ME A FULL REFUND DUE TO THE INJURY ASPECT ALONE. DO NOT ORDER A THING FROM THEM. GO TO JT'S STOCKROOM INSTEAD.

This is not a complaint but a question about the return policy for Extreme Restraints. What is the exact process? I just received this product today, October 17 and would like further instructions. There is nothing wrong with the product received other than it was not what I expected. The order # is xr1677475.

Any assistance in this matter would be greatly appreciated.

Extreme restraints guarantees privacy but uses the cheapest packaging available. Mine came popped open due to one flimsy peice of tape over the top & bottom, and everything was crammed and boxes smashed inside. No point in shopping online when all of these products can be found elsewhere & your neighborhood sees anyways. Customer service denied their poor packaging was an issue and offered an in store credit for the next time I shop there. This was after one representing hung up on me. Don’t use them

I recently made a purchase from Extreme Restraints and was disappointed with the quality of the product I received. I splurged on a fancy leather hood, but unfortunately, the zipper broke the first time I tried it on. I was really bummed out about it, so I reached out to the company to see if there was anything they could do to help me out.

Unfortunately, I was informed that their 30-day return policy had already expired, so there was nothing they could do to fix the issue. I was pretty frustrated by this, especially since the hood had cost me a whopping ?119 (that's $176 in US dollars!) including shipping. It felt like a total waste of money to have a product that was essentially useless.

Overall, I wouldn't recommend buying from Extreme Restraints if you're looking for high-quality products and good customer service. It's a shame that they don't seem to care about providing fit-for-purpose items or ensuring that their customers are satisfied with their purchases. Save your money and shop elsewhere!

I gotta say, I ain't too impressed with Extreme Restraints. They got a bunch of stuff for sale, but you can find it all over the place. And let me tell ya, their customer service is just plain awful. I tried to return something and it was like pulling teeth. They don't back their products and they make it real hard to get your money back.

I even had to file a PayPal complaint, and now they're telling me I can't order anything from them or their buddies anymore. Can you believe that? I'm thinking about suing them, to be honest.

So yeah, I wouldn't recommend these guys to anyone. There's plenty of other places to get what they're selling, and you won't have to deal with their nonsense.

I gotta say, I was pretty disappointed with my experience shopping at Extreme Restraints. Their shipping policy is a real doozy - I've bought plenty of items from other companies that ship straight to your door when you pay for shipping. But these guys? They get UPS to ship for an additional cost on top of their already pricey shipping fees. It's a total scam, if you ask me. They're just trying to boost the prices of their items, and it's not cool.

Honestly, I'd recommend shopping elsewhere if you're looking for similar products at better prices. There are plenty of other companies out there that won't try to pull a fast one on you like Extreme Restraints does. And don't even get me started on their so-called "discounts" - it's all just a bunch of fraudulent nonsense.

All in all, I'd say that Extreme Restraints is definitely not worth your time or money. Save yourself the hassle and shop somewhere else.

So, I had a bit of a problem with Extreme Restraints. I made an order and realized I had the wrong address on file. I quickly updated it and sent them an email to let them know about the mistake. But guess what? They still shipped my order to the wrong address! And the person who was supposed to help me didn't seem to care much about it. I mean, come on! I spent over $100 on this order and they couldn't even get the address right? I don't think I'll be buying from them again, to be honest. I saw someone else say that they can reroute a UPS delivery, but that didn't seem to matter to the person who was handling my issue. So, yeah, not the best experience. Thanks for nothing, Extreme Restraints.

This company is not worth your time or money. They have multiple names on the internet, such as Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, and Boyzshop. It's hard to keep track of who you're actually dealing with.

If you do decide to purchase from them, be warned that they have a terrible return policy. Even if they send you something that doesn't work or is the wrong item, they won't give you your money back. It's frustrating and unfair to consumers.

I suggest staying away from any of their companies. They don't care about their customers and only care about making a profit. Don't waste your time or money on their shoddy products.

If you don't believe me, check out this blog: http://xrllcsucks.blogspot.com/. It's full of stories from other unhappy customers who have had similar experiences.

I had a really bad experience with Extreme Restraints. I don't think I'll be ordering from them again. It was just really frustrating. My package never came and then they told me it got sent back to them. I had to send so many emails and leave so many messages before I finally got to talk to a manager and get my order sent again. And even then, I had to keep repeating myself and the customer service people didn't seem to know what was going on. It was just a really bad experience overall. I don't think I'll be doing business with them again.

I recently made a purchase on Extreme Restraints, spending a hefty sum of nearly $400. Unfortunately, one of the items I had ordered was marked as "discontinued" and I was notified of this via email after they had already taken my money. To make matters worse, they don't offer refunds for their mistakes, only store credit. However, this store credit can only be redeemed over the phone and cannot be used on their website.

When I called to redeem my store credit, the representative on the other end of the line seemed to be in a terrible mood. It was clear that she hated her job, hated me, and probably hated herself too. In a world where customer service is already lacking, Extreme Restraints takes the cake for being the absolute worst.

Despite their vast selection of products, I would not recommend shopping at Extreme Restraints. There are plenty of other places to spend your hard-earned money where you will be treated with respect and receive better customer service.

So, I've been a customer of Extreme Restraints for a while now, and I gotta say, I'm pretty disappointed with my recent experience. I ordered a bunch of stuff from them, spending a few hundred bucks, and I was really excited to get it all. But when I checked my account, I saw that they had my old address on file, which I had tried to change. I guess it didn't go through or something, because when the package actually shipped, it went to my old address instead of my new one.

I was pretty annoyed, but I figured it was just a mistake and I could get it sorted out. So I contacted the company to see if they could help me out. But all they said was, "Unfortunately your package was shipped. We are not able to make any changes at this time. I apologize for any inconvenience this may have caused you."

I mean, come on. That's not really helpful, is it? So I called them up to see if there was anything else they could do. And you know what they said? They said they couldn't be responsible for the package anymore. Like, what the hell?

I don't know about you, but if I order something and it gets sent to the wrong address, I expect the company to take responsibility for it. But apparently not Extreme Restraints. They just washed their hands of the whole thing and left me to deal with it.

Honestly, I'm pretty disappointed. I've ordered from them before and never had any issues, but this experience has really soured me on the whole thing. I don't think I'll be ordering from them again anytime soon.

I gotta say, I ain't too happy with my experience with Extreme Restraints. I wouldn't recommend it to anyone, and I sure as heck ain't gonna buy from them again.

Their customer service is just plain awful. They give you a phone number and email address to get in touch with them, but when I called them up, I got a recording saying they were closed - even when they were supposed to be open! And they haven't answered my emails yet, either. I mean, what's the point of giving out contact info if you're not gonna use it?

To make matters worse, they didn't even send me a tracking number or a receipt for my order. I was supposed to get it two days ago, but it still hasn't shown up. And to top it all off, they went ahead and charged me for it anyway! How am I supposed to figure out what happened to my order if I don't even have a receipt or tracking number?

I know some folks might be tempted by their low prices, but trust me - it ain't worth it. This company's got some shady business practices, and I wouldn't trust 'em with my money again.

I had a pretty frustrating experience with Extreme Restraints. I placed an order three weeks ago and it still hasn't shipped. After waiting for so long, I decided to cancel my order and was offered an in-store credit. I wasn't happy with this and called to explain that I wanted a refund instead. One of the reps said they would approve a refund, but I still haven't seen it yet.

To make matters worse, when I brought up the fact that they charged my card without actually shipping the order, the rep tried to tell me that it was just a hold and that my card wasn't actually charged. I checked with my bank and found out that this wasn't true - my card was charged the day after I placed the order.

So, to summarize, I had four problems with my experience with Extreme Restraints. First, they failed to ship my order after three weeks. Second, they tried to keep my money even though they didn't ship the order. Third, they lied about charging my card. And fourth, I still haven't received the credit to my card that they promised me. Overall, I'm pretty disappointed with this company and wouldn't recommend them to anyone.