Evine
Reviews and Complaints

I just got this watch from EVINE (evine.com) and it was supposed to be a Valentine's Day present for my hubby. But when I opened the box, the case was all broken up into pieces. I was so disappointed and called their customer service right away. They told me that they can't just send me a new case and that I have to turn in the whole watch for a refund. But the thing is, this watch is a limited edition and they don't sell it anymore. I explained this to the customer service rep, but he said there was nothing he could do and refused to transfer me to a supervisor. His name was Donald M. and he was not helpful at all.

I have bought so many Invicta watches from EVINE for my husband in the past, but this experience has really made me think twice about buying from them again. It's just not right that they can't send me a new case for a limited edition watch that they don't even sell anymore. I'm really disappointed and frustrated with their customer service. It's ridiculous!

I gotta tell ya, Evine ain't all it's cracked up to be. I bought something from them and next thing I know, my credit card was stolen. Coincidence? I don't think so. Then, when they told me my payment didn't go through, I updated my account with new info. But guess what? Two months later, some collection agency was calling me up demanding payment. I had to fork over the dough and then two months after that, they called me again! Apparently, Evine didn't let them know that my account was all good. What a hassle.

And don't even get me started on their customer service. I ordered something and updated my address for shipping. But when it didn't arrive, I called them up and what did they say? "Contact your Post Office or hope it gets returned or forwarded to your new address." Seriously? That's not helpful at all. I'm done with Evine. I'm sticking with HSN or QVC from now on. They have way better stuff and if there's a problem, they'll refund my account or send me a new item. Don't waste your time with Evine, folks.

Yo, just wanted to give y'all a heads up about Evine. If you're thinking about using their value pay service, they gonna do a credit check on you. I didn't even know about it until I checked my credit and saw that they had done a inquiry. Like, what the heck? I woulda just paid for the whole thing if I knew they were gonna do that. And get this, they don't even need your social security number, just your name and address. They use Equifax for the credit check and let me tell you, when I called to ask about it, the credit department was straight up rude. And get this, they used a different name for the credit check than the one I have on file. I just got married and haven't changed my name with Equifax yet, but that didn't stop them from doing the credit check. But get this, I couldn't even see the results of the inquiry dispute until I faxed over a copy of my SS# and driver's license. Like, what kind of shady business is this? So yeah, just be careful and read all the fine print before you buy anything from Evine. I ain't buying nothing from them again and Equifax can go kick rocks.

So, I got this notice from Evine that they pulled a hard copy of my credit report, and it ended up dinging my credit score by 10 points. I was pretty upset about it, so I decided to contact their Credit Department to get some answers. I talked to a lady named Linell, who said she was a supervisor, and she told me that they pull a credit report once a year on every customer who uses value pay. I was pretty surprised to hear this, because I've been a customer of theirs for many years, and I've never heard of this before.

Linell also told me that they inform customers of this on banners that appear periodically on the TV, and also on the Internet. But to be honest, I've never seen anything like that on TV, and when I checked on the Internet, all I found was a sentence that said they MAY check your credit. It definitely didn't say anything about them doing it once a year!

I've been dealing with this company for a long time, through all their name changes, and I've always used the same AM EX card that I've had for over 30 years. And this has never been a procedure that they've used in the past. So, to be honest, I feel like they're not being very upfront about their business practices.

If you're like me and you don't want your credit score to take a hit, then I would suggest staying away from using value pay, or even Evine altogether. It's just not worth the risk, in my opinion.

I had a really bad experience with EVINE. I sent in a payment of $200, but it was cashed and not credited to my account. When I called customer service to explain the situation, the woman on the other end was not helpful at all. She kept telling me to speak to the bank, even though I had already done so. She repeated the same thing over and over again, without letting me speak. Eventually, the call was put on hold and I had to listen to the recording for a while.

When I tried to call again, all the lines were busy. It took me a while to get through, but when I finally did, I was transferred to a third-party collection service. They gave me the EVINE customer service number, but still no one looked for my check that was cashed by someone in the EVINE office.

I feel like I'm stuck between a rock and a hard place. My only option is to call and try to speak with someone who might not even care about my problem, or file a claim with the BBB. It's frustrating and disappointing that a company like EVINE would treat their customers this way.

I hope that EVINE can improve their customer service and take responsibility for their mistakes. It's important for companies to listen to their customers and address their concerns in a timely and respectful manner.

So, I decided to buy a couple of watches from EVINE, the 56mm Invicta Thunderbolt & a 48mm Pro Divers on 7/14/16. They told me that it would be delivered to my home on the 25th. But, when the package arrived on the 30th, I was surprised to see that it was an Excursion Twisted Metal. It was definitely not what I ordered. I contacted customer service the same day and spoke to Greg. He told me that the Property Diver was never shipped, but the Thunderbolt would be express shipped and would arrive on Tuesday Aug 2nd. But, to my disappointment, nothing came. I contacted customer service once again, only to be told that the Thunderbolt was packaged waiting for pick up in the warehouse. What the heck! It had not been shipped yet. Furthermore, I was told that the Property Diver was out of stock, which at the time of purchase wasn't the case.

I paid $501.00 for the Thunderbolt and $93.59 for the Property Diver, which means I paid $594.59 in full. But, I have not received my merchandise yet. It's really frustrating. I will never order anything from this shady company again, ever! If you want your purchase on time, you're better off going to the store. Don't waste your time with EVINE!

I had a pretty hectic day trying to place an order on EVINE's website. First, I decided to use my credit card and agreed to use value pay, thinking that my payments would be spread out over a few months. However, my order was cancelled after a credit check was done on me, which I didn't appreciate since I had no intention of applying for EVINE's credit card.

I called the order department to re-order the same item, but this time I decided to pay in full over the phone with the same credit card. I also asked the agent about the minutes triple for life plan that I had seen on TV, but she didn't seem to know what I was talking about. I was pretty disappointed that she couldn't help me with that.

To make matters worse, I decided to check EVINE's customer satisfaction ratings and found that they were pretty dismal. I don't want to do business with a company that has such a bad report. I also checked the ratings for Trac Phone, which was the service provider for the item I was trying to purchase, and found that they had a very poor report as well. At this point, I simply didn't want to do business with either company.

I quickly sent an email to EVINE to let them know that I didn't want them to ship my order. All of this happened in one day, and I was pretty frustrated with the whole experience. I asked for a refund on my credit card, but as of today, I haven't been charged yet. Overall, I don't think I'll be doing business with EVINE or Trac Phone anytime soon.

I've been a customer of EVINE (evine.com) since 2005 and have purchased a lot of ISOMERS skin care products from them. I've also bought other expensive items like computers and shoes from them. But let me tell you, this company is a total FRAUD. They checked my credit score without my permission, even after my credit card was stolen and I had already given them the new one. I explained everything to them, but they still messed it up and sent me to collections. Can you believe that?

I tried to update my credit card information on their website, but their system wouldn't let me. Now, when I try to make a purchase, it only gives me the option of value pays. It's like they don't even care about their loyal customers. I've spent thousands and thousands of dollars on ISOMERS products over the years, but they don't seem to appreciate it at all.

To make matters worse, EVINE jacks up the prices of ISOMERS products compared to other online shops in Europe. I mean, they charge $300 more for a serum! That's just ridiculous. It's like they're trying to take advantage of their customers.

I used to be the most loyal ISOMERS customer, but now I'm not so sure. I might start ordering directly from ISOMERS in the future. We'll see. It's just so sad that a great brand like ISOMERS is associated with a company like EVINE. They don't value their customers at all.

This company, Evine, is just plain terrible. I mean, seriously, they are the worst. I started getting these annoying hang up calls and it turned out to be them. So, I called them back and they accused me of not paying my bill. Can you believe that? I had plenty of money and my card was working everywhere else. It took me forever to figure out what was going on. Finally, I found out that my bank's fraud department had flagged them for fraudulent activities and wouldn't process my payment to them. Can you imagine?

But, that's not even the worst part. In the meantime, Evine started collections and started calling and harassing my poor 80-year-old parents who live in another city. They told them I'm a deadbeat and not making my payments. Can you believe that? That is a violation of my privacy and totally illegal. I don't even know who else they called. It took a few days to get everything paid off on another card then I asked them to remove my information and close my account. They closed my account but will not remove my private information.

I mean, seriously, just read the reviews here and on their Facebook page. This company is one of the worst ever. It was ok before it became Evine but now it has changed. They don't care about laws. They just do whatever they want to. And they really do not care about customers at all. It's definitely not a good idea to shop there.

So, let me tell you, if you're thinking about shopping at Evine, don't. Just don't do it. Save yourself the headache and the hassle. There are plenty of other places to shop that actually care about their customers and follow the law. Don't waste your time or your money on this terrible company.

I placed an order with EVINE on April 23rd, 2016. When I received my package, I was supposed to receive two orders in the box, but I only received one of them. I contacted customer service, and they treated me very rudely on the phone. After emailing back and forth, they wanted me to fill out a "loss prevention" form and were supposed to be mailing that form out to me. Well, it is now June 8th, and I still have not received the paperwork. They are still charging my card for a purchase that I never received. So, I called my bank and had them stop the recurring payments. My bank is dealing with them now. I don't have time to deal with stupid people! Thank God I have only paid $19 and some change so far. That's all they are getting from me. My total order came to $44 and some change. I am writing a complaint to the BBB, and I am also going to blast their name all over Facebook and every social media page I can think of. I am sick and tired of these overseas companies "ripping people off." When is it going to stop? Anyhow, if you're having a problem with them charging your card when you didn't get your order, just call your bank and have them stop payment on your card for any future recurring fees. The bank will handle it from there. I have never felt more like a victim of theft before in my life, and it's about time someone puts a stop to it! Don't buy from this company, or you will be sorry!

Evine.com change their name to shophq.com. I asked what is hq means since evine is a very nice name. But people are rude.

First, I wanted to let the public know, the company value pay is disgusting. They use the credit report for me is the lowest to approve for credit for me to buy thing on their website. I have three score, 650, 700 and 4, and they dare to use the 4 credit to do the analyzed for my credit online purchase request application request. And yes, they set me rules and being very rude to me.

Secondly, I finally have purchase an order over $900 for a computer that use their value pay for 6 installment. And they are like crazy for the 5th installment I was let two weeks to pay, they called every day like for a five days. I meant I already paid over $600 can they just give me a break.

I called to pay for the fifth payment and asked for rececipt and confirmation number. And they said they do not have it. And said something you no way to understand and asked you to check three days later?!

And the website portal is just great. I NEVER CAN LOG IN AFTER I HAVE PURCHASE A PRODUCT. My username and password is totally correct. And this is digusting. And with all that together with the strange english the woman talk about. It seems and look like she/he has stolen customer ID and tried to level them. They have no customer service at all. It is more like an operator, and they wanted to sounds like jail guard in military/jail or something. And this is humilated and disgrace. I wanted to return the item but it is too late to find out that they are like a scam. If later problem exists, I probably will file a report to 3Bs and efile a police report. SO, PLEASE STAY CALM AND RELAX. And wait for my next time comment and follow up on this website for online family store shopping.

And again, please do not buy from them, I thing they are scamming.

And have a nice and wonderful day!

This is in reference to order # [protected]. I received the above order and called Evine on 12/6/18 because several of the accessories were missing (128 SD card and keypad cover). I was told that they were sending a request to the manufacturer and I should receive my accessories in 7-10 business days. I called back in about a week and was told to give it a few more days. Today (1/10/19) I called to follow up on the status and was told that the manufacturer has yet to respond to Evine about the missing parts. This is unacceptable as it has been over a month since I reported this. Since the item was purchased from Evine, I feel that more needs to be done on your end to ensure that the customer receives the items that they purchased.in the event this doesn't happen, Evine should take full responsibility and accountability and implement some level of service recovery for the customer. I do not feel that my needs as a customer are being met and Evine is not taking this matter as seriously as they should.in addition, my husband ordered the same product on the same day (order # [protected]) and he is missing the 128 SD card as well. He also called Evine and was told that a request was being sent to the manufacturer. He has yet to receive his SD card also.

I had a really solid payment history with Evine. It took me a couple years to fix a past due that they were the cause of. I was paying my bill on time according to what was due on THEIR website not the bank website. It was a new account and when I made the payments it was always accepted just fine. Turns out it had to be made directly to the bank. I was late one payment due to the info being different on the website. They said it wasn't their fault of course. OK so I fixed it and have been on time ever since. My punishment was to take away my easy pay. It was never restored. Apparently even though it has been several years one late $25.00 payment and I lost that forever. I built up to a line of credit of $5000.00. In the month of February 2018, I made my March payment on the last day of February so it did not count as my March payment therefore I showed past due!
I was not past due. I called and They told me no problem they would fix this because it clearly showed my INTENTION was to make the March payment. Then he said no payment would be due until May. Well now my credit has been lower to $1900 which is my balance due and my interest rate shot up! And because of whatever they did this happened on a couple of my other credit cards as well! They told me nothing would be reported to the credit bureaus. Now I am going to have to check my credit reports. The only way my other companies would get on the band wagon is if the did the very thing they said they would not do. No more EVINE here folks!. They have shown me that I clearly do not matter!
If I could give 0 stars I would. They did me!

I ordered Collagenesis a few months ago. I called to complain that I couldn't get the top of the bottle off to use the product. Afetr 20 minutes of pulling on it, it finally came off.
I didn't use the product right away, so now months later I thought I would try it. Now the pump on the bottle doesn't work.
I had called when I first received the product and they told me they had had numerous packaging problems.
I asked that my bottle be replaced with a bottle that actually works. They said they won't do anything and it is past 30 days. No refund, no replacement.
If Evine doesn't stand behind their defective products, I will never shop here again!
I STRONGLY SUGGEST NOT SHOPPING AT EVINE. They don't care about their customers. Period!

I’ve never used your services and I recently received a credit inquiry from this company. I need to speak with someone about that. Ive tried customer service and they couldnt assist me. Who should I contact?!

Update* when I tried to disputed with the credit bureau they told me to contact you. I called your customer service line and they couldnt find my name on the system. Never have an account with this company.

Changed new credit card #soon as I received it, had couple open value pay payments, had not perchased for awhile, since May when I gave them new credit card #, they still tried to use my old card, did not work, I did not know, they gave it to collection agency, they say O owe $57.00, Levine says I owe less, will pay when I know what I really owe.Two of them really DISRESPECTFUL, I stayed nice, mannerly.

I ordered shoes and when received them they didn't fit. The delivery wasn't free. Just like return. I decided to buy another pair and they asked for more fees for delivery not counting that what they sent previously was their mistake. I didn't get any discount. I paid too many fees for nothing. Don't want to order from you again, I think it's not worth it.

I received a letter saying that my account was all paid up. I received a refund check for $40 made out to Evine Live and not to me. Then I get an email stating I am past due. In 2 places on my online banking, it said it was paid. The person I talked to advised me to call my bank just to be sure; I guess the 2 places wasn't enough proof. Not to cause too much trouble, I called my bank and talked to Tiffany and she advised me that IT WAS PAID ON 8/11/2017.

Bought a handbag from www.evine.com and my order was placed back in November. I received a confirmation message stating my order was shipped. It was never delivered and customer service don't reply to my messages. Status of my order says that it was delivered but I did not receive anything, so there was probably a mistake of some kind. I would like to know where my order is and when will I get it.
I'm no sure what is going in and I need them to contact me as soon as possible. My only advice is - avoid!