The complaint has been investigated and
resolved to the customer's satisfactionResolved EuropeByNet.com — Avoid like the plague
resolved to the customer's satisfaction
We ordered some expensive furniture from Europebynet because their prices were reasonable. They promised to deliver in a short timeframe and their site had strong reviews. Boy were we fooled.
They took our money but didn't deliver the furniture for over 5 months. When we asked where the furniture was they kept saying it should be there next week. When it arrived it was not the size they advertised on their website and it was badly damaged in shipping.
After 10 months they have:
1) not refunded our money
2) not arranged to pick up the furniture for return to the UK
3) misrepresented information to our credit card company about our claim so our credit card company (Citibank) has permanently denied our claim
We plan to sue Europebynet in the UK courts.
Do not order anything from Europebynet unless you are prepared to lose your investment. They are clearly not reputable.