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My fiancé and I started out with the happy task of buying an engagement ring one Saturday morning. We did our comparison shopping and decided European Jewellery had the ring that we wanted and the stone quality we wanted as stated on the gemologist’s certificate. We were also very proud that it was a Canadian Diamond.
We looked at the paperwork Saturday night and realized that the serial number on the gemologist report didn’t match the serial number on the Canadian certificate and the extended warranty that we bought was for a watch and not a diamond. We weren’t able to verify the serial number of the diamond CA 96159502D on the Canadian Diamond website (http://www.thecanadiandiamond.com/cdc.html) leaving the origin of the stone in question.
We went back to European Jewellery on Sunday and they read the serial number off the stone and we realized it was the wrong stone. The manager eventually found our diamond and said they were very sorry and they couldn’t believe the mistakes that were made. “Leave it with us for one day and we’ll verify the paperwork and get everything straightened out. I’ll call you tomorrow.”
Monday I ended up calling them and they said to get our stone (the one on the certificate) would cost us an additional $200 and by the way NO REFUNDS. I went in Monday night and they refused to budge. Yorkdale security came to mediate and eventually managed to get their head office phone number (416.785.8801) and a name. I shook the hand of the officer and I thanked him for his help.
When I called the person at head office, Tuesday morning, she refused to talk and hung up on me.
Wanting to get on with our lives and put this behind us, my fiancé went in to pick up the inferior Grade H diamond on Tuesday. She went over all of the paperwork with the manager and they still made a mistake (put the SKU of a watch) on the warranty; luckily she caught it or the warranty would be worthless.
The proof is in the paperwork that I scanned Saturday night. Yorkdale security witnessed the manager admitting that this was the paperwork they gave us on Saturday.
Thanks for reading.
The complaint has been investigated and resolved to the customer’s satisfaction.
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did you get a watch or a diamond?this is a joke.
they wanted to charge you more money for the diamond in the beginning. dont forget the appraisals are over inflated too so it looks like you get a good price.
i always get my diamonds at peoples, better prices. they also are fast at there service
OH dear.
I just bought an engagement ring from them and after looking at the stone using my works microscope, the laser inscribed tag DOES not match the certificate secifications. I have called them and they said for me to come in. I hope things go smoothly for me today.
Thank you for posting your experience with me. I am a little better now that i have read your experience.
I hope they don't try to fool me.
I will update what happens later today.
they dont do good . they do the bad a lot. they sell fake things. be carefull. they sell 10kt gold and mark the rings as 14kt. watch out!