Etorobalance money refund; 15 days no refund

J Jul 20, 2019

Invested USD 200 into Etoro. After 3 days trading I lost USD 5. Need the balance money so did the withdrawal. They said I need to do complete verfication process pending One document. They said if I Close my Etoro Account than I don't needto continue verification. They said they will refund my balance USD 166.54 after deducting their fee of USD 25. Fine. After 12 days waited no refund. I contacted them and told me to prduce my Bank Statement showing no money received from Etoro. I did prduced it. Already another 4 days still no refund. Can you advise, can we do any legal action against Etoro. Can I get back my balance money. Thank you

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