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Who do I complain to regarding the billing of gas and electric from Eon. Bills were sent on 30th June 2009 and no more until a year later on 24th June 2010. Both readings were provided by my son-in-law as Eon never read the meters, despite the fact that they are situated outside the house and the supplier holds a key.
Eon maintain that they can still back-bill because it is within the 1 year time limit - by 6 days (I have read a document which supports this). However, my daughter is special needs and they have 2 special needs children aged 11 and 3. I am the overall unpaid carer for the family. They are unable to look after their own finances and this bill will leave them seriously in debt. After a strong complaint by myself, Eon have agreed they can repay over a 2 year period, but the repayments will be £131.52pm which they cannot afford.
The only reason why the debt of nearly £800 arose is due to the fact that Eon were estimating the account and they reduced the payments from £118pm to just £36 for a period of about 8 months. This reduction in direct debit payments went unnoticed by myself as during this time my elderly mother had a severe stroke and died 6 months later. In view of the fact that there are 3 special needs people in the house, is there any way this bill can be waived? Who do I turn to for help with this - I have been on the Energywatch website and also Ofgem, but apart from reading reports on complaints against the industry, there seems to be no-one to contact.
Many thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had a business account with natwest which I closed down and Eon owed me a refund of £1650. They sent me a cheque on the business name but the business bank account was closed. so I couldn't cash out the cheque.when I called to speak to the customer services they were no help at all they said ow we can't put it on your own name we have to write it on business name wtf! I paid all my bills up to date but as soon they owe me money they won't give it fuking eon.
in november i signed up with eon after a sales rep came to my door and promised that my monthly payments of £79.00 a month would be fixed until april 2013, only to find that 8 months later they would send someone to read my meter, then they sent me a letter stating they are changing my payments of £79.00 a month to 298.00 a month, i was so extremley angry, they said it was based on how much gas and electricity was used, i felt like i had been conned, i dont get that much a week never mnd a month, im going to watch dog to complain about this, i would have stayed with my other supplier if i had known i was going to be stung by a massive bill, i would advise that anyone who is thinking of changing to EON to think about what people have put on here and just make sure they do their research on them first, i wouldnt go back to them now.
I foolishly switched to Eon around May 2009 after being seduced by doorstep promises of cheaper gas and electricity. I was assured that my bills would be reduced. Soon after switching I received a cheque for just over £300 from my old supplier as my account had been in credit - obviously I had been paying them too much for my power usage ]. My new Eon direct debit payments were just a little lower than my old payments and this seemed to make sense considering the fact that I had been overpaying my previous supplier. I was perfectly happy with Eon until last week when I received a bill for over £1200 [ on top of all the direct debit payments that had been taken from my bank account every month]. My direct debit would increase from £63 per month to over £300 per month to make up for their apparent `mistake` in failing to charge me what they claimed to be the correct amount. When I complained, I was informed that the `mistake` had arisen because they had been calculating my power usage on `estimates`. This did not really help me to understand how my account, which had been over £300 in credit with my old supplier, could suddenly be over £1200 in debt after having made regular [ never missed ] direct debit payments after just over one year. Surely this must mean that, for all their promises Eon has charged me far more than my old supplier. The maths speaks for itself. Eon claimed that they would reduce my energy bills but, according to them they are going t charge me £100 per month more than my old supplier. I would not have switched to them if I had known what they were up to. I could not get much sense out of the little girl I spoke to when I made my initial complaint. She did offer to allow me longer to pay as long as I paid over £250 per month - she may have thought that she was being generous but I just felt as if I was being mugged.