Eezimove Furniture Removals review: Damaged fridge and poor service and communication

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Review of Eezi Move

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Sagaren C

5 reviews | Active since May 2022

22 May 2024 at 18:59

Poor service and communication

I have revised my original complaint about Eezimove Removals blocking out names following my error in this regard. The content does not change and I challenge Eezimove to say that it is false. I have email correspondence in this regard directed to them for which there has not been a response. Equally, when this matter was raised on this platform there was promises 4 times of me to expect a response bug it never materialized.

Below is my complaint as originally posted with names blocked out.

Before I consider using other fora to share my negative experience with Eezimove Removals, I felt that I should afford you the opportunity to reflect on my complaint and consider whether it is meritorious. I am convinced that ? I dealt with is the same ? that messed up my quotations in 2021 and continues to be poor in customer service.

I am writing to formally lodge a complaint regarding a recent relocation service provided by Eezimove Furniture Removals, which unfortunately resulted in damage to just one item being a fridge and the ensuing distressing customer service experience with ?.

This month, I engaged Eezimove for my relocation (few items) from Cape Town to Pretoria. Despite initially being impressed by the professionalism exhibited by ?, the Eezimove Consultant overseeing the process, I am deeply disappointed with the outcome of the relocation.

Despite meticulous packaging using cardboard, bubble wrap, and cling wrap, a refrigerator of mine sustained damage during transit. Upon bringing this issue to ? attention, the demeanor shifted drastically from professional to robotic and unresponsive. Rather than engaging with empathy and concern, this person merely referred me to the terms and conditions that limit transit insurance liability.

This abrupt dismissal of my concerns and the refusal to acknowledge the damage in a meaningful manner is wholly unacceptable. As a customer, I expected transparency, accountability, and a willingness to address issues promptly and effectively. Instead, I was met with indifference and a lack of empathy.

Furthermore, ? failure to provide adequate support and resolution demonstrates a concerning disregard for customer satisfaction and retention. It is alarming to think that other clients may face similar challenges and be met with the same dismissive attitude.

I urge Eezimove Furniture Removals to take this complaint seriously and to conduct a thorough investigation into the handling of my relocation, as well as the subsequent handling of my complaint. Additionally, I implore the Company to reassess its customer service protocols and ensure that all staff members, including ?, are equipped to handle customer concerns with care, empathy, and professionalism.

Moving forward, I request prompt resolution of the damage claim and a formal apology for the inconvenience and distress caused. Additionally, I encourage Eezimove to take proactive measures to prevent similar incidents from occurring in the future and to prioritize customer satisfaction and service excellence.

I trust that you will give this matter the attention it deserves and take appropriate action to address my concerns. Thank you for your prompt attention to this issue.

Sincerely,

Sagie Chetty

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