Edible Arrangements review: fruit arrangement

Ordered on feb 5th as a valentines day gift. Website says its been delivered but recipient never received it. Called the edible arrangements store that was handling the order (Edible arrangements - 1505 1640 king street suite 102
Alexandria, va 22314) and was told they will call me back after valentines day. I told them that this was not acceptable but the lady on the phone just kept complaining that they were busy like if that was my problem. Called customer service who just put the blame on the store and offered no solution. So here we are at february 20th and I still have not hear one peep from the store or customer service. No return calls, no emails, no refund for an item that was never delivered.