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CB Fitness Centers and Gyms Review of Edge Fitness Clud
Edge Fitness Clud

Edge Fitness Clud review: Personal training

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1:24 pm EDT
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I was a member at Edge Fitness and I also paid for personal training sessions with specific trainer named Natalia and I had be going for months. Outside of the gym, I posted something on my personal social media she took offense to (copy attached). She messaged me and I did not reply which upset her more. When I got to the gym the next day she immediately pulled me aside and scolded me for not replying and told me she would no longer work with and pushed me off to another trainer I did not know. I was devastated and went to management immediately to discuss this matter and told me I no longer wanted to attend classes at this gym because of this unfortunate situation. He told me that he did not know how to handle this type of issue and he would get back to me. He did not. I followed up with phone calls and no return calls were received. I called twice today and was told "he was in meetings. I can't believe I was punished by what I wrote on my personal social media by an established business and this was discussed at the gym. I felt uncomfortable and humiliated to be there which is a shame because I loved it there. I believe a personal boundary was crossed in a very unprofessional and insulting way.

Desired outcome: I want to have my $240 (or exact amount for missed training sessions) refunded to me and also my monthly membership fees waived from May 1 through November (I believe $25 per month). I want my contract dissolved immediately

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