The complaint has been investigated and
resolved to the customer's satisfactionResolved East Commerce Solutions — Lies and Fees
resolved to the customer's satisfaction
East Commerce Solutions has give us terrible service. They changed terms once they were agreed to by raising the rates which we had in writing, adding fees we were not told of in advance and not returning calls about any of these issues.
This company told us that we did not need to fill out multiple PCI forms and then proceeded to fee us for not filling out these same forms. When we attempted to contact them they told us that we received bad info from them. Basically they are still charging us for these fees three months later, not returning calls about it and giving us rude service when we do get them on the phone.
We have filled out numerous forms to cancel service which has taken almost a month now and is still not cancelled. They are charging us a cancellation fee which was stated in the contract to be waived.
I could go on and on about how rude they have been and how many lies this company has told us but it's boring, the point is do not do business with them unless you like fees, rude service, and the run around. They will be out of business in no time with this type of customer service. Beware!