DTDC Courier & Cargo Ltd. — loss of material by agent
I sent one parcel from mohali (punjab) for kolkata on 13/10/2007 which contained following materials:-
1) readymade shirt - 1pc.
2) trouser length - 1pc.
3) saree - 1pc.
These were meant for gift on the occassion of durga puja which started from 18/10/2007. This consignment was booked from mohali phase 9.
The consignment weighed 1 kg 400 gms. And I was charged rs. 200 for that.
I sent a general declaration with the consignment describing all the items.
The consignment reached the destined address on 22/10/2007 and the consignee received the packet and opened it to find the saree missing. The consignment didn't have any declaration attached to it.
Likewise I have filed a written complaint with the agent where I had booked the consignment and after that I had complained at the official site of dtdc and my complaint number was fdb 0003159. My docket number against which I booked the consignment is z59025528.
Against the complaint I received the ollowing feedback without any indication of any solution against the loss incurred by me. I want to know what action can be taken by me as a consumer against such incidences.
Please find enclosed the delivery status of your consignment.
Consignment no. Z59025528
Delivered on 23.10.2007 at 16:00hrs
Delivered with sign
Delivery run sheet (drs) no. [protected]
Remarks (if any) nil
For dtdc courier & cargo ltd.,
Executive customer support