Designer Shoe Warehouse [DSW] reviews & complaints 1
View all 55 complaintsDesigner Shoe Warehouse [DSW] - return
I bought a pair of female shoes at DSW, Downtown Crossing store, Boston, MA. The shoes were fine when I tried them on in the store, but they hurt my feet sooooo bad when I wore them in the office for only 1 or 2 hours. I took them off and tried to return them to the store. But the manager said she can't take them back because the shoes are worn, although I told her that I wore for only 2 hours, and I got big blisters and bleeding on both feet because of that, and I believe the shoes are defective. I called customer services, but have never heard back from them.
Hi Erin@DSW, thanks a lot for your help! The company solved the problem for me!
Since the shoes are defective, DSW should take them back.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Yikes! It sounds like you had a less than stellar experience with DSW and we would love the opportunity to make it right. Please email me at erinkelly@dswinc.com.