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CB Footwear Designer Shoe Warehouse [DSW] 385 Washington Street, Boston, MA, 02108, US
Designer Shoe Warehouse [DSW] company logo
Designer Shoe Warehouse [DSW]
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Designer Shoe Warehouse [DSW] company logo

Designer Shoe Warehouse [DSW]

385 Washington Street, Boston, MA, 02108, US
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1:57 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Designer Shoe Warehouse [DSW] - return

I bought a pair of female shoes at DSW, Downtown Crossing store, Boston, MA. The shoes were fine when I tried them on in the store, but they hurt my feet sooooo bad when I wore them in the office for only 1 or 2 hours. I took them off and tried to return them to the store. But the manager said she can't take them back because the shoes are worn, although I told her that I wore for only 2 hours, and I got big blisters and bleeding on both feet because of that, and I believe the shoes are defective. I called customer services, but have never heard back from them.

Read full review of Designer Shoe Warehouse [DSW] and 1 comment
Update by PengBostonMA
Sep 16, 2010 5:23 pm EDT

Hi Erin@DSW, thanks a lot for your help! The company solved the problem for me!

Update by PengBostonMA
Sep 10, 2010 6:55 am EDT

Since the shoes are defective, DSW should take them back.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Erin@DSW
Columbus, US
Sep 14, 2010 5:50 pm EDT

Yikes! It sounds like you had a less than stellar experience with DSW and we would love the opportunity to make it right. Please email me at erinkelly@dswinc.com.

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