The complaint has been investigated and
resolved to the customer's satisfactionResolved Dr. Butchaiah Garlapati — Discharging me without any indication at last appointment
resolved to the customer's satisfaction
I had been seeing this pain management doctor for more than a years time. I had no problems, other than the fact that when you are seen, you aren't seen by the same doctor and some of the staff can be rude. You actually never know who you are going to be seen by. The last 2 appointments my medication had been changed. So, at my follow up appointment, I wanted to express to Dr. Garlapati how the medication was affecting me. The doctor that originally prescribed it, surprisingly quit working at the clinic. I was surprised she "all of a sudden quit" (per nurse) because she actually would talk to you and discuss how the medications are working, she was very helpful. So, at my follow up, I saw the technician who does vital signs and I stated I wanted to discuss to Dr. Garlapati how the medication was affecting me, then a nurse came in, and I restated the same thing. A lady comes in, after talking with the nurse, whom I never met and I wasn't sure if she was a nurse or not, was rude and bluntly stated Dr. Garlapati is not changing any of your medications. I did not want to talk to a nurse, nor someone I didn't know and asked to speak to Dr. Garlapati. I asked the lady if I can speak to Dr. Garlapati. Soon after, Dr. Garlapati came into the exam room and asked me, "What's going on?" I told him how the medication was not working effectively for the time it is supposed to last, but it worked for only a certain time. We both agreed to change my prescription and he kindly walked me out of the clinic and told me to call to make an appointment for 1 month. There was NO indication at all that Dr. Garlapati was uncomfortable writing the prescription, no indication what so ever that he was going to discharge me, and during the follow up appointment there weren't any arguing or yelling. Dr. Garlapati even mentioned to me, "Don't worry we'll figure this out?' When I call ed to make a one month follow up appointment, the secretary told me I had to speak with a nurse. The nurse called me back the day after and stated, "Dr. Garlapati has discharged you and you will be receiving a letter in the mail." And she also stated, "Basically he doesn't feel comfortable writing your prescriptions." I was speechless. I was treated as though I was a threat and was told I cannot come within 100 feet of the facility. I requested my medical records and on the "plans" it states the patient became very argumentative, which was not the case at all. And that is FALSE documentation. I have several specialty doctors I see and everyone can testify that I would never argue or become argumentative with the doctor. I am a Registered Nurse myself and am kind, compassionate, and understanding. If Dr. Garlapati was uncomfortable writing a prescription, that should have been brought up in the follow up appointment and he should not have told me to make another appointment. I feel like I need an explanation, to why I was discharged. I have am diagnosed with Chronic Pain, Fibromyalgia, have had an unsuccessful Anterior Cervical Disc Fusion, Chronic Migraines, which he was treating me with Botox. I have many other issues that all relate to pain. No one will answer my calls. I need an explanation. The thing that gets me, is I see some red flags, the other doctor quitting, and the nurse told me it had to do with issues with the clinic, one of my bills charging me for 2 surgeries and 3 visits in one day. Something is just not right in this clinic. I'm wanting to know if anyone has experienced any problems with Dr. Garlapait or the clinic Arkansas Pain Centers, Ltd. The sad part of this issue is that after 7+ years of trying everything to manage my pain, I finally had medication to ease and at least manage the somewhat manage the pain which was a relief for me.