Dooney & Bourke review: Service

I ordered a purse on January 24th and the order is still not processed on February 9th (16 days later) It says processing in my paypal account. I emailed several times and called 5 times. I waited over 30 minutes each time I called and 4 times got disconnected before ever getting to speak to someone. I got through to someone the 5th time and gave him my order number and then...got disconnected. When I called back I could not get through because of unusual call volume and got cut off. None of my emails have been answered. I am so frustrated.