The complaint has been investigated and
resolved to the customer's satisfactionResolved Domains Priced Right — unauthorized account theft
resolved to the customer's satisfaction
It appears that GoDaddy.com has set up a fake reseller company called DomainsPricedRight.com A client of mine has had her account moved to this company without either her consent or her knowledge. This company then set her account to auto-renew without her consent and renewed her account for a year without her authorization or knowledge.
GoDaddy.com told her they knew nothing about this company when she called them and told her she would have to call them.
I am a former GoDaddy support rep and know how the system works. I called and told them my background and then got them to admit that DomainsPricedRight is a wholly owned company by GoDaddy that they use to move accounts to when a reseller account expires.
The issue is that the account was not moved to this company when my reseller account expired. I KNOW that it reverted to GoDaddy as over the succeeding months I accessed the account to do modifications to the website. I was entering the account at GoDaddy.com.
We recently found out, when I was not able to login at GoDaddy.com, that the account is now at DomainsPricedRight.com.
When speaking to the "Office of the President" at GoDaddy I was told their records tell them that this account was NEVER at GoDaddy, that it went straight from my reseller account to DomainsPricedRight.
DomainsPricedRight.com shows in whois that it is owned by GoDaddy. It is their address and phone number in the registrant data. They have it one layer removed by showing it registered by WWdomains.com, which is also a GoDaddy company (Wild West Domains).
So, this company is taking accounts from the main GoDaddy system and moving them to their servers and then changing auto-renew from off to on so they can automatically renew the accounts and neither ask for permission, nor inform the customer.
I believe this is shady and unethical at best, and at worst is out and out fraud.