The complaint has been investigated and
resolved to the customer's satisfactionResolved Dolphin Carpet & Tile — Very poor workmanship
resolved to the customer's satisfaction
I purchased a total of more than $15, 000 at Dolphin carpet and tile. They started with the ground floor installing over 900 sq ft of tile of which 15% are laid incorrectly, meaning that there are corners that are much higher that the tile around it enough for a vacuum cleaner to get caught when going over the tile, then in addition I had a special design done at the homes entrance way using a beautiful mosaic tile. The mosaic tile also sits much higher the tile around it and at first they left one corner with no mosaic tiles saying they could not do that one. I had them come out again, and they finally completed the mosaic, however several of the glass mosaic tile pieces were cracked and chipped. But that was ok according to the so called engineer to him was normal.
When they came to do the stair case and the hallway upstairs with the engineered wood, they laid several bands of brown paper down on the sub floor in the hallway and then they assembled the flooring and nailed it down. Several areas have lifted up and the floor creaks and crackles as if the entire floor was to collapse any second, but that too is normal and that Dolphin is not responsible for the quality of sub floor, which by the way is perfectly in order. This to was called normal by the engineer. I then stated that Dolphin was the experts, and if the sub floor was not up to par why was I not told prior to the installation, I mean after all I am just the customer that is paying for the job, not the supposed expert! As far as the stair case goes, the two pieces of vertical face plate wood installed is pushed in along the connecting joint at the middle seam sort of like a wide spread “V” but the inspector stated that this is due to my staircase not the installation work. This is also BS as the wood used on my stair cases vertical joint is 1/2 inch solid wood so therefore it can’t be that the board is bent in the middle. At that point I moved on to the fact that the surface of the stair was glued and that the wood is no longer adhered to many of the wood pieces thus when you go up the stairs you get a popping noise from the wood as you lift up your foot to go to the next stair. That to was called normal. On the stairs he stated that the popping noise is due to me being a big guy. I stated to him that my 5 year old grandson is not a big heavy guy and when he goes up the stairs they do the same thing. His response was that this is normal. I then stated that I have had 4 different companies come out and look at the wood installation and they all stated that there should have been the special padding placed under the flooring in the hallway to stop all the creaking and crackling and that they have never heard of paper being used. They also agreed that the stair case is just a mess and should be ripped out and re-done properly.
As stated above, Dolphin sent one of their so called inspectors out to the house, which in reality is nothing more than a BS clown, whose only purpose is to tell you stories of why anything you complain about is that way etc because it is correctly installed.
At that point I knew that all this clown was here for was to BS his way out of having to repair anything, so I then asked the clown and his staff to leave and that I would solve this issue another way and that I am not some dummy that you can just BS.
I will never ever in my remaining life time go to them again for anything. They, the installers for Dolphin are a just a group of backyard installers.
As far as the product goes, I do wish to state that it is not bad at all, and that the sales men do their job helping the customer decide on things they can do to make the finished installed product look great and it would look great if only the installation was done right. However, they use small backyard specialists that have watched someone else do the job, and now they are professional experts and when you complain they send out the “BS” clowns!
Beware of this company and think about having the tiny backyard companies full of so called experts come out and screw up your installation. Remember the old saying that you get what you pay for however Dolphin charges you the fees of professionals and sends out the back-yardigans to do the job, and then when you complain the BS clown comes out to try to appease you by telling you all these ridicules stories.