The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DolceFugoNot receiving goods

J Review updated:

Ordered a Gucci jacket for my son, never arrived paid $180.00 for it.

Got a false DHL tracking number, no reply to my e-mails and only recorded voice messages when you call the phone number on their website.

They say the company is in Milan, Italy I am not sure it is, I have seen on the internet from other unhappy customers that the company is somewhere in Turkey.

Please please get this company to stop trading on the internet, and saying that their clothes are 100% genuine designer wear.

Responses

  • Aa
    AARON RAMIEZ Oct 03, 2009

    I from los Angeles CA, USA, I buy a Tee Shirt from DULCEFUGO LAST YEAR, , , AND I NEVER RECIVED ENYTHING I PAID 130 DOLLARS, , , I THING THEY GIVE ME A FAKE TRACKING #, , , I AM VERY UNHAPPY...AND I NEED YOU HELP TO STOP THIS " GHOST COMPANY FROM STILL MONEY...


    THANK YOU, , , ,

    0 Votes
  • Do
    DolceFugo Oct 04, 2009

    Hi guys,

    My name is Dino and I work for DolceFugo.com.

    I agree with you that it is not a pleasant experience paying for goods and never receiving them.

    Sometimes the postal services loose packages in transit. When this happens we need our customers to let us know that they did not receive the package so we can open an investigation with the postal services.

    Please write me at [email protected] from the email address you used to order the goods and I'll help you get in the possession of your goods.
    Our customers satisfaction is our main priority.

    I am sorry for the entire situation.

    Regards,
    Dino
    DolceFugo.com

    0 Votes
  • Yv
    Yvonne77 Oct 05, 2009

    Hi,
    I am from Montreal and made two purchases from dolcefugo.com
    I was very happy with the whole experience: product, customer service and delivery!
    Yvonne

    0 Votes
  • Sl
    slavanin Jan 22, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order a few days ago. I contacted DolceFugo a few days ago. They send me an e-mail about shipping that its shipped on 15 Of January. I asked a tracking number, the send me. It says that USPS will handle my shipping and it was sent on 18 Of January and not from ITALY, from TURKEY. It is really my big concern, because I heard that in Turkey a lot of FAKE brands coming out. So I will post an update as soon as I will receive my merchandise. But I am really concerning right now.

    0 Votes
  • Sl
    slavanin Feb 17, 2010
    This comment was posted by
    a verified customer
    Verified customer

    ******************U P D A T E*****************
    I received a merchendaise a week ago. AND ITS 110$ FAKE. CHEAP CHEAP FAKE. I will send it back to Turkey and report a chargeback on my credit card.

    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE
    FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE, FAKE

    PLEASE AVOID AT ALL COSTS!
    SCAMMERS!

    1 Votes
  • Ho
    hokic Feb 18, 2010

    hi guys im from turkey bat i live in chicago il i have a brother that live in turkey and i askt him about dolce fugo he told me that dolce fugo is bigast fak company for clothing in turkey all i got to say about DF dont buy from DF it iS FAK FAK FAK

    0 Votes
  • Ho
    hokic Feb 18, 2010

    FAKE FAKE FAKE

    0 Votes
  • Pu
    pumps Mar 24, 2010

    I agree i ordered a pair of emporio armani jeans on march 8 and here it is march 24 and i still haven't recieve my jeanes i want a full investagation on this company they are a fraud all i want is my money back im am very pissed off im am going to find a way to destoy this company i already put out and in vestgation on them from the news if anyone can help me u can reach me at [email protected]

    0 Votes
  • Pu
    pumps Mar 24, 2010

    I work to damn hard as and american to be treated this way i refuse to let this go away i will not rest until i receive my money back and i mean it i just want what was rifully mine thats all .

    -1 Votes
  • Jp
    JP McCarthy Apr 08, 2010

    Dolce Fugo sold us Turkish copies of Gucci and Prada jeans. They were low quality, flimsy material with poor seams, and shipped by a man in Istanbul in a plain envelop with no documentation as a gift so they could avoid paying extra shipping/export costs. We did get our money back two weeks after they received the fakes which we had carefully shipped back to Istanbul (hint: Don't ship back to their "Milan" address as it is a front and no such company exists in that building) . We were of course out all of the shipping fees to and from Turkey which cost about $60 total (we sent them back registered in case they claimed they didn't get them) and of course there was all the time waiting to get the money back (ordered 2/22, refunded 4/2) . Don't let them hit you up for the 15% restocking fee on these fakes. No matter how much their representatives (likely the same person using multiple names in email) claim their "buyers are very experienced and rarely get fooled by fakes", they know they're selling Turkish bazaar contraband. To save time, just burn a few 20s and drink about 6 espressos while pulling your hair out. The end result will be about the same.

    1 Votes
  • 80
    808 Apr 15, 2010

    Dolce Fugo sends sizes that are clearly two small and when you return your clothing and keep record of your confirmation number that it has shipped and arrived back to them they say they havent received your order. THIS IS A SCAM to keep your hard earned money!!! BEWARE DONT BUY FROM DULCE FUGO real or Fake doesnt matter. THEY DO BAD BUSINESS. LIEING SAYING THEY DIDNT RECEIVE YOUR SHIPMENT BACK and will not pay your refund

    0 Votes
  • Le
    lewisuk Jun 01, 2010

    dont buy, internet scam, too good to be true prices, its common sense to walk away guys.

    0 Votes
  • Ma
    mazz Jul 24, 2010

    TO DINO FROM DOLCEFUGO! ARE YOU FOR REAL OR AS FAKE AS THE COMPANY YOU" SAY" YOU WORK FOR. GET MY SON BACK HIS MONEY THEN I WILL BELEIVE YOU????? TOTALLY P***** OFF! SCAMMERS FRAUDSTERS . STEALING PEOPLES HARD EARNED CASH! IM WAITING FOR MY SONS MONEY TO BE RETURNED. HA HA HA. DOLCEFUGO= FAKE FAKE FAKE

    0 Votes
  • Ps
    P Story Oct 12, 2010

    I agree I jus saw this on the Internet after I sent my order in, if I knew it was a rip off I would never order from that site. $129 for a shirt and now I'm finding out there selling fake products. The number on the websites is only for you to leave voice messages and then they will call u back. I receive a call three days later and I miss the call and they never attempt to call me back. Thats definitely not good for business. I called my bank to try and stop payment cause I place the order on Friday. The bank told me the order is still pending I have to wait til they send the goods, which from the sounds of it, looks like I'm not goin to recieve it. So I'm wonder how this is goin to turn out.

    0 Votes
  • Pa
    paki Nov 02, 2010

    hi i place an order from dolcefugo and i wish the order does not get lost and i wish the order comes before the 12th 13th of november because i need it for an special accasion

    0 Votes
  • Ha
    hasan mehmet zaim Feb 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    http://www.DolceFugo.com This online store sending very low qualitty imitation of well known brands gettin the money allmost real value
    Later I sow many people on complaint row Please worn people to dont waste money in junk
    All ithems in this shop are fake, bad imitation
    thank you

    0 Votes
  • Br
    Bron71 Apr 11, 2011

    I found this company on website, ordered a pair of Prada Shoes...3 weeks later still no shoes, I was begining to think I've been scammed!!! Not happy at all!! I'am worried will they try and rip me off even more, now that they have my Credit Card details.

    0 Votes
  • Aa
    Aaron Joseph Jul 20, 2011

    Hi All - Dolce Fugo is ### company, the customer service and all together is just a big ###.. don't buy nothing for them .

    0 Votes
  • Ag
    against_fakes Sep 21, 2011

    After ordering a jacket I soon discovered reports of fakes; I was disheartened but hoped for the best. I immediately contacted DolceFugo, asking to terminate my order and issue a refund; I even offered to forgo the 10% restocking fee -- at least save me the time and hassle of returns; but DolceFugo took 48 hours to respond by which time [conveniently] the jacket had left their 'warehouse'. Which yes, it seems is in Turkey. I received the jacket, a terrible forgery with badly cut material, loose seams and cheap plastic buttons; shipping was actually quite fast, reaching my UK address within about 2 days. I was told to return the parcel to DolceFugo within 7 days of receiving the order, which I have done; DocleFugo also gave me instruction [sic] of marking the item as a 'Gift' and maximum value of $20.00 -- or, get this -- they would not accept the parcel and it would be returned to me !! Can you believe that ? When you need to return something, they won't allow you to take insurance on it because they are too illegitimate to pay for the duties !

    Absolutely, stay away from this scam website! I am reporting them to Trading Standards, YouTube (where they have a channel) and my bank.

    I will post an update if I receive a refund.

    I have attached photos of the jacket received.

    0 Votes
  • Ag
    against_fakes Sep 21, 2011

    Photos.

    Comments
    Comments
    Comments
    Comments
    Comments
    Comments

    0 Votes
  • Za
    zanaoria Apr 15, 2012

    I want to order some emporio Armani jeans but now that I hear and read this I probably will not do that :'( I'm sad cuz I was very into their page, but I'm happy I got to read u guys comments thank u for opening my mind :)

    0 Votes
  • Tj
    T.J1 Apr 23, 2013

    Thanks for your feedback - I will never order from them.

    0 Votes
  • Jo
    John1932 Jun 02, 2013
    This comment was posted by
    a verified customer
    Verified customer

    DolceFuego.com seems to be the same as FashGrab.net . Unfortunately I have just ordered 3 tracksuits from them on a "3 for 2" offer. Have paid US$410 to a Deutsche Bank account in Spain. Since making the payment a week ago FashGrab have gone very quiet despite numerous emails requesting they confirm receipt of my money. Have a feeling I've just wasted my money. I then registered with them using a different name and email & they still seem to be in business despite my service provider telling me their website expired on 31/5/13. What can be done to stop scams like this? In future I will only buy from companies using PayPal where there is a way of getting your money back if not satisfied.

    0 Votes
  • Jo
    John Samuels Jun 18, 2014

    In 2010 - late 2011, I purchased a total of £1, 500 worth of goods from Dolce Fugo. Some of these items were returned and monies were refunded successfully to my credit card. However, in 2013 I attempted to place another purchase amounting to £350 which I subsequently lost through deception by Dolce Fugo. At this time, Dolce Fugo were being subjected to legal action by Gucci International for copyright infringements. The US court ordered that Dolce Fugo be closed down and I believe that they were fined. Today, I discovered that Dolce Fugo are back and trading from the same Internet platform. I recognise that their goods are slightly damaged originals or possibly fake. However, they are exceptionally good value for money. My only gripe - apart from the £350 that I lost - is that they do not provide payment through a more secure medium and for obvious reasons they are perhaps unable to do. So, if you decide to go ahead and place an order with your credit card - BUYER BEWARE!!

    0 Votes
  • Es
    esper Feb 07, 2015

    I'm not being funny but use your brain you lot. I see you on here crying that the clothes are fake. What do you expect for the prices your paying? I hate seeing people like you that think they are clever and yet blatantly have no common sense between any of you. A proper Gucci shirt will cost you upwards of $400. You then expect an authentic one for $180? Are you serious or just plain stupid? If it was real do you honestly think these people will sell at half price when they could sell at face value? Would you sell your house for half the value than its worth?
    Get some common sense. If you cant, afford to buy from the designers official websites, then you cant afford the real items and should expect to only ever get scammed with fake goods.

    2 Votes
  • Iw
    IwanttokillDOLCE May 11, 2018

    [censored] YOU DOLCE FUGO I will KILL you all

    0 Votes

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