The complaint has been investigated and
resolved to the customer's satisfactionResolved Disney Store — bad service
resolved to the customer's satisfaction
I ordered a DVD through disneyshopping.com - a few days later its listing changed to 'out of stock.' I assumed my order would still be honored because, as stated in the e-mail I received, 'If an item becomes unavailable, you will be notified by email within 24 hours.' However, 9 days later, I checked the status and noticed it hadn't shipped yet.
I e-mailed their CS and made an inquiry about the order. 24 hours later, I was notified that the item was indeed out of stock, and I would never get it. When I replied and asked why I was not informed of this like their e-mail said I would be, I never received any reply at all. Very poor CS, and it seems they need to keep better track of their inventory.
To add insult to injury, I now get spammed 1 or more (!) times a day with disneyshopping.com e-mail. Even though I unsubscribed to their e-mails nearly 2 weeks ago, I'm STILL getting them. I finally had to just tell GMail to spam them, unfortunately.
At least my credit card was never charged.