DiscountContactLenses
reviews and complaints

So, I ordered some contact lenses from DiscountContactLenses and I gotta say, I'm not too happy with the service. I had some issues with my order and I tried emailing them about it, but they didn't even bother to respond. Like, come on, I thought customer service was supposed to be a thing. And get this, they advertise that they accept returns, but I don't even know if that's true because they won't even reply to my emails. Honestly, I wouldn't recommend this company to anyone. Save yourself the trouble and go somewhere else.

DiscountContactLenses is a website that sells contact lenses. I ordered some lenses from them and was told that I would receive them in 2-3 days. However, after I paid for them, I received another email saying that they didn't have my lenses and that I might have to wait for 10 days. I was disappointed because I needed the lenses urgently.

I waited for 10 days, but the lenses still hadn't been sent. I was frustrated and decided to cancel the order. I never got the lenses, and I was disappointed with the service.

Overall, I would advise people to avoid DiscountContactLenses. The website promises fast delivery, but they don't always have the lenses in stock. If you need your lenses urgently, it's better to order from a different website.

So, I've ordered from DiscountContactLenses twice now and both times it's taken them more than a week to ship my order. I mean, come on, it's just contact lenses, how hard can it be to pack and ship them? It's really frustrating to have to wait that long for something that should be a quick and easy process. I've noticed that other online retailers are much faster, so I think I'll be taking my business elsewhere from now on. It's a shame because their prices are pretty good, but the slow shipping just isn't worth it.

So, I gotta say, Discount Contact Lenses is pretty legit. I had a little hiccup with my order - the USPS lost it, can you believe it? - and I was getting pretty frustrated dealing with those postal workers. But then I remembered that I had heard good things about Discount Contact Lenses' customer service, so I decided to shoot them an email.

And let me tell you, they did not disappoint. The service staff was super friendly and helpful, and they didn't give me any grief about the lost package. They just asked for a few details and then sent out a new order that same evening. I was honestly pretty surprised at how easy it was.

I think the key here is just to be nice to the service staff. They're just regular people, you know? They're not trying to make your life difficult. And sometimes, like in my case, the issue isn't even really with the company - it's with the post office. So don't be too quick to jump to conclusions.

Overall, I had a really good experience with Discount Contact Lenses. They were quick to respond, easy to work with, and they got my order to me in a timely manner. I would definitely recommend them to anyone looking for affordable contact lenses.

I gotta say, I had a pretty rough experience with DiscountContactLenses. I tried to upload a bunch of different prescriptions on one image, but they only read one of them and rejected the rest. It was a real pain in the butt, and my order ended up getting stuck in limbo for a whole week while they tried to figure out what was going on. I couldn't even cancel the order, which was super frustrating.

I tried reaching out to customer support multiple times, but they never got back to me. I even sent them separate images and really detailed explanations, but still nothing. It was like talking to a brick wall.

Honestly, I don't think I'll be using DiscountContactLenses again after this experience. It's just not worth the hassle.

I recently had an experience with DiscountContactLenses that left me feeling quite frustrated. As someone who has relied on contact lenses for 40 years, I was in a bit of a bind when my order didn't arrive as quickly as I had hoped. Despite reaching out to multiple representatives and explaining my urgent need for the lenses, no one mentioned the option of using FedEx 2-day shipping. Instead, I was left waiting for over two weeks with only "expedited" service.

As someone with astigmatism, my vision with glasses is quite blurry, making driving unsafe. I repeatedly called to inquire about the status of my order, but no one offered the faster shipping option until it was too late. I find this lack of communication and consideration for my needs to be outrageous.

Unfortunately, I cannot recommend DiscountContactLenses based on my experience. The company seems to be poorly run and their customer service is inferior. I hope that in the future they will take steps to improve their communication and offer better options for customers in need.

When I placed my order for contacts on DiscountContactLenses, I was excited to receive them quickly. However, I was disappointed to receive an email shortly after my order was placed, stating that what I had ordered was out of stock and would be delayed by 5 to 7 business days. I was a bit frustrated, but I decided to call and check on the status of my order.

To my surprise, the customer service representative I spoke with informed me that it was going to take much longer than the initial estimate. I asked if it was possible to change my order to boxes with a different quantity for the same price, but unfortunately, they were unwilling to accommodate my request.

Feeling frustrated, I asked if it was too late to cancel my order. The response I received was not what I was expecting. The customer service representative simply stated, "Your order has been canceled. The email has been sent." I was taken aback by their lack of empathy and willingness to help.

Overall, my experience with DiscountContactLenses was not a positive one. The customer service representatives were rude and unhelpful, and I would not trust this company to deliver my contacts in a timely fashion. If you're looking for a reliable and customer-focused company to order your contacts from, I would recommend looking elsewhere.

I been buying my contact lenses from Discountcontactlenses for a long time now. They are one of the cheapest websites out there, which is great for my wallet. The product is always what they say it is and it always gets to me on time. I live in WA state and they are located in OH, but it only takes about 4-7 days for my order to arrive with free shipping via USPS. If I'm really low on supply and need my lenses ASAP, I can call customer service and pay $13 for 2-day FedEx shipping. Their customer service is always polite and helpful, whether I'm talking to them on the phone or through email.

The best thing about Discountcontactlenses is that they always do what they say they're going to do. When I place an order, I know I'm going to get my lenses at the price I saw on their website and they'll arrive when they say they will. That's really important to me when I'm shopping online. I don't want to worry about whether or not my order is going to show up or if I'm going to get charged more than I expected.

Overall, I'm really happy with Discountcontactlenses and I plan to keep buying my lenses from them in the future. They're reliable, affordable, and their customer service is great. If you're looking for a place to buy contact lenses online, I definitely recommend giving them a try.

I was on the hunt for the best deal on Alcon Air Optix Aqua contact lenses and stumbled upon discountcontactlenses.com. A review site had recommended it for having the lowest prices, so I decided to do some research to make sure it was a legitimate company. From what I could tell, it seemed to be a trustworthy site.

However, when I compared the price of AO Aqua on discountcontactlenses.com to two other vendors I had used in the past, it wasn't any cheaper. But, the site did offer a 10% off coupon if I signed up for their email list. I decided to pass on that offer.

I then noticed that the site was advertising a special price for AO Aqua with HydraGlyde, which my optometrist had recommended. Apparently, there were some promotional prices available this year. I started to place my order to see how the rebate would be applied. The site listed a coupon code for the rebate, but when I entered it, the site said "This Coupon Code is Invalid." What a waste of my time!

I was disappointed that the online ordering process from this company seemed like a shell game. It wasn't a great experience and I wouldn't recommend it to others. I'll have to start my search for the best deal all over again when I have more time.

I recently made an order for my contact lenses on DiscountContactLenses website, and it was not a pleasant experience. Although the customer service was quick to reply, they were not very helpful in providing information about my order. I waited patiently for a month, but the status of my order did not change. I had to contact customer service again, and they informed me that my order had to be reordered, but they did not explain why.

I was quite irritated because I had placed my order two months in advance of when I needed them. After a few more weeks, I still had not received my order, and the status had not changed. I contacted customer service again, and this time, I let them know that I was getting more than a little frustrated. I received a phone call from AC lens, which I'm guessing is their parent company, and they left a voicemail stating that there was a problem with my order and to please call them.

When I returned the phone call, the person I spoke with sounded very bored and uninterested. She stated that they could not make my contacts because of some issue that I could not understand. I asked why I was not informed of this when I placed my order back in October, but she did not answer my question. Instead, she asked if I wanted them to contact my doctor. I was confused because I had already provided the prescription from my doctor's office. Again, the customer service rep did not reply to my question, so I just told her to cancel my order.

This was a horrible experience, and now I'm out of luck with having my contacts by the time I needed them. I have yet to receive my refund, so I cannot say whether or not they are forthcoming with refunding your money. I will update if I receive it. Overall, I would not recommend DiscountContactLenses based on my experience.