Dex Media review: undelivered services

While renewing yellow pages advertising with Dex Media in 2015, the salesperson convinced me to add a $200+ per month service with Dex for an online advertising program. Within months it was obvious this was producing absolutely 0 results (no calls, no contacts, no clicks). I contacted Dex and was told there were problems with their new online program and that issue would be resolved soon. They agreed we had received no results. Months later, we still had no results and we contact Dex again and they agreed it still wasn't working due programming issues on their end. We asked for that portion of the service to be terminated and were told that we couldn't, regardless of results. Now 8 months later I have still received no results even though I've had to continue to pay the monthly $200+ fee. I've asked Dex to cancel my online contract and while admitting failure of their program, they have continued to refuse. It simple, your plan didn't work, quit charging the customer. Its basic business ethics. I would never recommend anyone do business with Dex. Horrible corporate philosophy