Dependable Locks Inc. — Fraud and cheating!
I left my key inside my apartment when I went to the laundry room and locked myself out last night Aug. 1, 2007. I called Dependable Locks Inc. here in Alameda around 9pm and said they will send someone to be there at 45mins.The woman I talked to the phone told me that it will cost me $39 for the show call & $15 for every lock to be opened. I agree for the said price she told me.
They called back at 9:46 and said would come within 15-20 mins but came at 10:18pm. They charge me for $39 for the show call & $110 for opening my locked door. A total of $149. I asked the man they send regarding the price.I told him that was not the price she told me when I called.And he said it was $15 and above for opening a locked door. I have no choice, I need to get inside because I have an appointment with my physical therapy at 8am the next day and It was already late at night. And I'm new here in alameda.
I called them last night after the man left & complained for the over charging & they told me to call the customer service at 8am the next day. I called them today complained of over charging. And I told them when i called was $15 for every locked door to be open. She said that they they are charging according to the tools that being used and asked me what tools he used. I said that he used 2 little long metals. She even told me the cost of the tools as $5 each. And it took him approx. 5mins to open the door. She told me that it doesn't matter how long it takes to open the door & told me again that they are charging according to the tools used and service. And that I should pay the $40 for the show call and cancel the work order if I didn't agree with the price.
If they told me the first time I called and that it would cost like that. I will not hire their service.