Deepblue / Netspend review: Funds

I went to Liberty Tax to file my taxes so I could get access to the advance... I received my advance with no problem... But when my refund check was posted to the account thats when a block was placed on my account, I had to send in verification: ID, Social Security, Utility Bill verifying my identity and address... Which I did... I have been going through this for almost a month now and I have over $2,000 on my account... Their customer service sucks NOBODY could help everything was repetitive... I have e-mails to where my documents was received and approved and that the restriction on my account would be lifted... It NEVER happened. So I called today livid bc I was advised that my account was closed and I should receive a check within 10 business days... which again was a lie... now they are telling me that they will send my funds back to the irs... I am getting married and needed to pay for a few more things this has been the most frustrating thing I have ever experienced.